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"When I came into the hotel and was given my room key, the first thing I noticed was the smell of dampness in the room. The carpet had burned marks all over it and stains and in places was missing carpet and built bar floor. The wallpaper was torn off the walls. The room was filthy dirty had not been cleaned and full of dust and dirt smoked disgusting so did the toilet and shower. There was sick and vomit on the side of the wall dried in there are multiple stains on the roof on the walls of the hotel room and over the bed. The mattress was completely filthy. Looked about 20 years old. I would not let a dog sleep in the room or even a cat the heating was switched off and did not work because of the pipework had been leaking. They were visible. Water stains all over the floor. All of the paint was peeling off the walls and ceilings and there was black mould on the windows of the hotel room. I went straight back to the hotel front desk and said the room is nothing like the ones in your photographs and I was told the hotel had not been redone for a long time and they know there is issues with the hotel and they’re trying to upgrade some of the rims when they can afford to do it however this is just the way their rooms are right now I asked and demanded to be moved to a different room. I was then shown another room which was even worse there is no elevator in the hotel room a lot of stairs and the hotel room smells of cigarettes and dogs and there was rubbish all through the hallwa"

"The hotel is clean. The reception staff are accommodating however i do feel ripped off. I stay in hotels for a decent nights sleep, and that was not achievable. The mattress was uncomfortable, there was a 2 inch gap under the door and the corridor lights didnt turn off all night. I payed an extra £14 for a breakfast that was not worth £5. The sausage had been cooked on such a high temperature the outside was cooked and the inside cold, the bacon had only just been introduced to a grill, the poached eggs flooded the plate with uncooked egg white, the coffee from a flask was warm at best. The breakfast staff had no idea who ordered what, so ended up walking round the room quizzing gets what they ordered, when a table number could have solved this, or a wooden spoon in the vase on the table with an order number. The hotel looks to also be used for staff family for breakfast. So all in all not a good stay and a complete waste of money. "

"Very good value for money, excellent staff"

"Clean room and good staff"

"Satisfactory "

"This was perfect for a uni visit stay. Excellent location close to the station and town centre. The building is a fantastic Victorian villa with lots of quirky original features and decorated really nicely. The staff are really welcoming. Breakfast was really good and included in our rooom rare which is a bargain! We stayed in 2 rooms and the beds were really comfy. Room has everything you need though bring your own hairdryer if you have thick/long hair. Shower is fine - not overly strong but these rooms are sympathetically styled into an old Victorian building - don't expect a walk in shower with rain attachment! Would absolutely recommend and will definitely stay again. "

"Lovely room amazing bed and some clever design solutions. Breakfast was amazing and very tasty. Friendly staff. "

"Room was very clean. Comfy bed. And lovely modern bathroom. Very quiet. Reception very welcoming. Pool felt nice & warm but didnt get chance to try it out. Didnt eat here so no comment on food."

"GREAT value for money"