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"We were asked to book a breakfast time slot on arrival, so we selected 8:30–9:00. However, when we went down that morning, all the doors were locked and there was no staff present. We tried every contact number provided, including the delivery and service numbers advertised, but received no answer or callback. This was extremely disappointing, particularly as we needed to leave promptly. In the end, we had no choice but to leave at 9:30 without breakfast and return the keys through the letterbox. We were also concerned to see ducks being kept in what appeared to be a pop-up laundry basket in the car park. It was overcrowded, and the animals could barely move. This raised serious welfare concerns. In addition, the upstairs corridors had a very unpleasant smell, and our room (Brook) felt run down. The bathroom floor and shower area were covered in small beard trimmings, which suggests it had not been cleaned properly. Although the staff we briefly encountered at check-in were pleasant, the overall experience was poor. I also attempted to make contact later regarding the breakfast issue and checkout, but again received no response. Based on this experience, I would not recommend staying here."

"Was good. "

"Fantastic stay as always."

"The Dottie dinner menu has changed from our previous stay in 12/25. It wasn’t at the same high standard as it was previously. However, the staff were outstanding."

"We were very pleased with this hotel. It was outstanding. We liked everything about it. It was comfortable, the restaurant food was great, and found all the staff really friendly and helpful. It will be our first choice when we are next in the area. "

"Not enough staff did there best very nice room Great location"

"Breakfast was a little slow to be brought out, but worth the wait. Staff are lovely & excellent location to train station. So dog friendly too"

"Room heater did not work. Room phone did not work. Hotel lift was out of order. Facilities need a lot better upkeep and care. Staff was friendly. Great location. "

"Absolutely loved this place! Super quaint, comfy and quiet. We stayed in Room 10 which has incredible views out the back. I'd definitely recommend this"