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"Unacceptable for £60. I expected to be able to sleep well at the very least. The place is out of date, staff attitude is no can do the "spa" comprises of two store cupboard sized rooms next to the weights in the gym. ( Not pool side but down the far end of the gym which you have to walk through) The sauna cupboard, fits 3 people, it stank of sickly sweat because it's used predominantly by local gym members, young 20+ men for sweating post work out. They walked in with out showering and in their gym shorts!...and the conversation was loud and crude. The changing rooms were public pool style with push button showers, no temperature control. This is a basic gym not a spa! So don't come here if your looking for an actual spa experience. My room smelt of cold cooking oil as it was above the kitchen. The curtains let in so much light at night and during the day that I could read the time on my watch with out needing to turn on a light at 2am. There was no sound proofing. I could hear the chefs coughing downstairs in the kitchens, banging metal trays, talking and listening to music at 9 p.m. and from 6:30 in the morning. I did not stay my second night but went to Day's Inn down the road for a comfortable clean quiet nights sleep and for £10 less. Staff are under trained and probably poorly supported so are not able / willing to assist or use initiative."

"Very clean room, staff helpful and on the seafront,"

"Everything about this stay was perfect. It's the first Holiday Inn Express I have stayed in and it certainly won't be the last. Well done to them."

"Had a full breakfasr each morning and was very enjoyable"

"Did not have breakfast"

"No draught beers and a packet of crisps was £2-50 total ripp off one of our friends slipped coming down the stairs and there was no hand rail "

"Staff was very friendly. The outside area and the grounds of the hotel are very nice. The inside however is dated, and cleanliness is below average. "

"The Old Colonial Hotel is conveniently sited next to the arch giving access to the promenade for the Grand Pier and Knightstone beach. Also within walking distance to town. The hotel itself could do with a bit of decoration in the bar, the bedroom was not too bad. There are a few flights of stairs to negotiate to get to the bedrooms, which was a bit of a struggle as my wife is disabled. The bathroom has a bath with a shower over, which is not a problem (unless you are disabled). A walk in shower could be useful. The bedroom was a nice size and a quite comfortable bed with views of the sea and pier. The staff were warm and friendly. It was nice to see the open mike evening for a bit of a sing song. Overall we had a nice couple of nights stay, but I would just mention, if you are disabled, beware there are a few stairs to negotiate."

"Lovely clean large room, great bath to soak in, super comfy bed, a nice TV, many charging points to plug in your devices. The Staff are friendly and helpful, Breakfast was ok, Scrambled eggs are I would say being an experienced chef, made from liquid egg, sausages were nothing special, bacon and mushrooms were fine, nice croissants, some breakfast cereal, average breakfast, Our room was very clean ,smelled fresh, including the en suite toilet."