Monarch Hotels, Phoenix

"Parking was tight, but that may be normal for a big city. The room seemed clean. We were on second floor and had a balconly. There was a lot of trash on the roof that was just below the balcony railing. The tub looked in rough shape, the finish was rubbed off on the floor. The toilet barely flushed. I had to hold the down for a long time.Water in the sink had to run for several minutes before it got hot. The microwave did not work. We put a cup of room temp water in for 5 minutes and it was the same temp when we pulled it out. After we checked in, we were only in the room for a short time before we left. We returned late that night and that is when we noticed the issues. I reported it to the staff and she dismissed everything. The next morning we went down for breakfast (at 7am) there were a few mini muffins, waffle mix and a waffel iron, and 2 dry cereal choices. There was a juice machine the cranberry juice was gone, the oj was very watered down & I didn't even try for the apple juice. Coffee was good. The experience was not good and I want my money back."

"Excellent amenities! Nice comfy rooms"

"I’m disappointed with the changes to the resort. We were not able to check in on time. "

"Parking gets full fast."

"Very nice room. Great food at the restaurant on the resort. We really enjoyed the pool area! "

"Clean suite with complimentary snacks. "

"The room had several broken items, desk had a leg missing, chair broken, bathroom wall had panels missing, air conditioning unit on the wall was broken. This room should have never been rented. The front desk staff on arrival could have cared less about their job."

"I love everything "

"Staff was terrific, but room was not what I expected "