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"Superb hotel, friendly staff, lovely surroundings. The hotel looks fabulous inside and out. The Bar area does get quite full, but this is testament to a quality establishment. We stayed in room 202 which had nice decor, comfortable bed, very clean and spacious. Only downside was the curtains do let in a lot of light but luckily the said Fat Badger bar helped in that respect by serving fabulous ales and delicious cocktails. We will be back again "

"Grand Hotel , well maintained, and clean , great location "

"Great central location poor parking hotel needs up dating staff really helpful "

"Jacuzzi was out of service but there was no mention of this by the staff or any signage, shower gel in bathroom was empty, bin in room hadn't been emptied, pillows were very uncomfortable but other than that our overall stay was ok, especially for the price we paid for the room."

"Room and facilities are good. Staff a bit grumpy .. 4 on reception when we arrived … no-one looked up … not sure the guest is a priority here. "

"It’s a brilliant hotel for a pet friendly stay close to everything. "

"Lovely, helpful staff. "

"The Old Swan Hotel was a beautiful hotel with a lot of Old English charm that you don’t get nowadays,The breakfast was great so much food to choose from.The staff were always pleasant and polite.The room was perfect and the bed was so nice, i would definitely recommend and stay here again"

"Watch out for hidden charges at check-in. £50 taken from my bank immediately on top of the room charge. If I wanted to purchase anything extra, I would have paid at the time of purchasing. Now having to wait for a refund. This was not transparent enough in the T&Cs even within the confirmation email. Lifts old and creaky despite £3m upgrade, shower tiles grubby, mini bar only stocked water and wasn’t clear if this was complimentary, broken usb port by the bedside and heating system didn’t work as only blowing out cold air (no extra blankets in the room). Not enough towels for two women to dry their hair and body without using the hand towel too. £5 service charge for room service unless you were sensible and read all the in-room gubbins and saw the discount code - just don’t charge it in the first place! Prices were also out of date on the room service menu in the room. Didn’t think much of the cheese and biscuits either as two of the cheeses lacked flavour and we got a few apple slices rather than the whole apple sliced for £13! I know this is a 4* hotel but it’s the little things that matter and these could be improved. Breakfast served until 10am but by 9:30, the hot buffet was lacking and had to be refilled multiple times: eggs congealed and some items luke warm. "