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"I will not recommend this hotel to even my worst enemy. Firstly, hotel exterior is doing major renovations causing ALOT of inconveniences when you are getting to and fro the hotel. Secondly, the hotel only has ONE operational lift serving 155 rooms!! There’s always an insane line waiting for the lift and once I had to wait up to 25 minutes cause the lift is tiny and can only fit 3 people at one time. There are also a whole lot of stairs everywhere and there is nobody helping with bags. The most angry thing is that I have requested for a late check out for both of my booked rooms, which was agreed upon. But at 10.50am, ten minutes before the official check out time, my parents were chased out of their rooms by the housekeeper who claims that they needed to clean the room for the next guest! So my parents were left stranded in the corridor for 30 minutes. It’s absolutely disgusting and regarding the issue. the Indian manager only said to me “sorry probably a new chamber maid”. Absolutely no service recovery and not an ounce of compassion in anyone. Worst hospitality in the whole UK hands down. "

"Very helpful staff - rooms very well styled and had lots of extra design touches which were appreciated"

"Good central location for shopping, bars. Modern stylish hotel, big room and bathroom. Staff very friendly and welcoming. Would definitely stay here again. "

"Very good breakfast. Bedroom carpet could have looked cleaner. Staff very pleasant. Booking in and out no problems. Room available before time expected."

"A lovely, and very modern hotel in the heart of York. Very friendly and warm staff. Walking distance to all of the major sites. Wonderful breakfast."

"Excellent stay, location was great, on site parking convenient, staff attentive and breakfast fresh and tasty"

"I have already sent my review in once, the worst thing was your website on booking saying the price included breakfast and when we got there it didnt ! thats poor marketing !!"

"Room was very clean but only 1 electrical contact in the room. Breakfast was nice. Staff very helpful. The hotel could do with some paint and a but dated. "

"The hotel overall was really nice and aesthetically pleasing. We didn’t get to try the restaurants unfortunately, but they looked lovely. My only two complaints were 1) the room was freezing and didn’t warm up at all, even with the temperature set to the highest, and 2) our checkout experience. We got back to the hotel very late after being out for the night (around 6am) and didn’t get to sleep until 7:30, so we missed our alarm, completely our own fault. However, a staff member knocked (the same staff member that checked me in, on my own at 5pm) and then let himself into the room before I could even get out of bed to answer. As I had checked in alone, he had no way of knowing who was inside, which made it feel very inappropriate. He could also see we hadn’t checked out yet, and I had a DND sign on the door. He didn’t apologise either. I apologised and explained we had overslept and would be 10 minutes, but he knocked again shortly after, which was frustrating while I was rushing. When I mentioned I was tidying up, he said, “that’s what the cleaners are for.” I understand that, but there was rubbish everywhere and it was very untidy and I would never leave a room messy regardless. I would stay here again, but staff should not enter rooms when guests haven’t checked out. It felt unprofessional, and I’ve never experienced this anywhere else."