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"We loved it! Very family friendly! We went for spring break and it’s very safe with friendly staff "

"The grounds are beautiful and green, expansive. They are midway through a phased renovation so you may get an old room or an updated room, no way to know until you get there. Self park ($45) day. The Tram. When you walk into the lobby it is expansive and impressive. However, when you realize you have to walk a half mile to your room to check in if in Ocean Towers, or wait 15-20 minutes for the tram, you are deflated. Especially if you've been traveling all day, like we had been. The tram is so SLOW! We stayed Monday to Saturday and overall we spent 6 hours on the Tram, or walking .5 mile to our room. Nowhere on the website for hotels.com does it mention this tram or the distance and situation for transport and relation to your room. The Kona Pool is spacious with plenty of seating. You do have to pay for shade in the form of a cabana. Floaties/ swim gear for sale at the shop, plus snack shop with ice cream/pizza. The pool water is cold and refreshing. Only 2 small jacuzzis at this pool and they are packed! Downer at the small adult pool, no jacuzzi! No shades. The coffee stop at Ocean towers is good for coffee and pastry, but food is mid to low quality. Nui italian is overpriced, but the pizza was detroit style and scrump. Big island breakfast, BOGO. There is a lot of "sorry for the inconvenience" at this hotel right now. You will do a lot of walking at this resort. The tram and distance to the rooms will prevent a repeat stay for me at this resort. "

"When I arrived, the AC was blasting. I called the concierge and an engineer came, took the cover off the thermostat and change some settings. After that, when the AC came on, it ran at a lower speed. Still somewhat annoying, but less so. Also, I found it surprising how skimpy the toilet paper and the kleenex were, considering it's supposed to be a 4-5 star resort. I thought the music playing by the pool area was way too loud. I did find the breakfast menu food was excellent!!"

"Convenient, clean and comfortable. Not fancy but good value."

"Clean and friendly staff. Good location. "

"Staff"

"Super slow trams. Empty towel bins all over the property. Towers are extremely far from front desk and tram wait can be very long! Not ADA friendly as bridges all had stairs and going around them would take very long due to how massive the property is."

"Friendly and clean "

"Good solid Condo with a nice kitchen, living room. Bed was comfortable. We chose to drive around the island so we did not spend every day there."