Travelled with partner
30 Sep 2021
Disliked: Cleanliness, staff & service, property conditions & facilities
Although the hotel is in a good location and overall very pretty, we had a number of issues. Ordered breakfast room service and waited an hour for an overcooked breakfast I could not eat. Requested the breakfast tray is removed, milk topped up etc by room service. Came bank 8 hours later and room smelled of old food, room had not been tidied up and tray was still on the bed! Terrible room service and housekeeping communication. Comforter on bed was covered in blood, they had simply turned it over so we did not notice until the following day when we had to make the bed ourselves. A previous customers socks were under the bed but visible so not sure what if any cleaning/vacuuming took place. In a time of Covid this is very alarming! Completely disappointed given this is a 4* hotel and rather expensive.
Stayed 2 nights in Sep 2021