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Overall score and ratings

4.3

Excellent

Rating 5 - Excellent. 170 out of 322 reviews
5 - Excellent 53%
Rating 4 - Good. 107 out of 322 reviews
4 - Good 33%
Rating 3 - Okay. 29 out of 322 reviews
3 - Okay 9%
Rating 2 - Poor. 11 out of 322 reviews
2 - Poor 3%
Rating 1 - Terrible. 5 out of 322 reviews
1 - Terrible 2%

4.6/5

Cleanliness

4.5/5

Staff & service

4.2/5

Amenities

4.5/5

Property conditions & facilities

1/5 Terrible

Travelled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
Although the hotel is in a good location and overall very pretty, we had a number of issues. Ordered breakfast room service and waited an hour for an overcooked breakfast I could not eat. Requested the breakfast tray is removed, milk topped up etc by room service. Came bank 8 hours later and room smelled of old food, room had not been tidied up and tray was still on the bed! Terrible room service and housekeeping communication. Comforter on bed was covered in blood, they had simply turned it over so we did not notice until the following day when we had to make the bed ourselves. A previous customers socks were under the bed but visible so not sure what if any cleaning/vacuuming took place. In a time of Covid this is very alarming! Completely disappointed given this is a 4* hotel and rather expensive.
Stayed 2 nights in Sep 2021

4/5 Good

Liked: Cleanliness, staff & service, property conditions & facilities
kn
Stayed 3 nights in Jul 2021

5/5 Excellent

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I was pleased with every aspect of my stay at the hotel. The staff were friendly and helpful throughout and the building and its surroundings were beautiful.
Stayed 3 nights in Jul 2021

5/5 Excellent

Liked: Cleanliness
Beautiful rooms. Lovely, helpful staff. Great technology
Stayed 2 nights in Jun 2021

4/5 Good

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Relaxing
Beautiful modern hotel. Decor is beautiful. I was in a room top of house very comfy bed and choice of pillows for your comfort. Didnt like paper cups for coffee. Quiet area. Reception staff very helpful and printed put places i wished to eat. Great location to Victoria station.and bus station.
Stayed 1 night in May 2021