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"Great location for the shops and restaurants, room clean and tidy, didn’t have very much interaction with staff apart from checking in, very pleasant lady and gave us information about the hotel, the only thing that lets the hotel down is the the common areas and stairways are very tired and some areas the carpet is very worn, but this wouldn’t stop us staying in the future "

"Lovely location, amazing spa. Food in the waterside was lovely, breakfast was also great with alot of variety. Would definitely book again"

"We had an excellent stay. All of the staff were very helpful. The room was large and clean. We enjoyed the gym, pool, sauna and steam room. The leisure centre members were very welcoming and friendly also. Dinner and breakfast were very good. We will come and stay again. "

"Excellent location, 5 mins from Theatre and Riverside with bus stop across the road. Had an evening meal which was lovely and the staff and service couldn't find fault with at all. I had a small single so well priced for a Fri night. Would definitely return"

"Fantastic room in a timber framed structure Excellent location Great food Thoroughly enjoyed the stay Would seriously recommend "

"Stayed for two nights midweek. At first we wondered what we had come to as there was a urine smell at the bottom of the stairwell, but maybe this was pervading from outside as the door is not a well fitting one, because as we further ascended the smell went, and once in our room it was fine. Very clean. Comfy bed. Think there must be a problem with the plumbing though as the hot tap water wasn’t just hot it was scorching - very dangerous - and the cold tap ran warm, not cold. The shower was fine. We often find there aren’t enough mirrors in holiday accommodation. This had plenty, however, the lighting was very poor so would suggest perhaps installing lights over a couple mirrors in order to make good use of them! Others have complained about noise, but for our stay, it was quiet although there were a couple sets earblocks on the bedside table! Thankfully we didn’t need to use them! Didn’t eat or drink here other than the included breakfast which was delicious both mornings. Compliments to the chefs. Don’t know why this accommodation has been given AA 4*. It was fine but not really worth what we paid."

"Great location as a hub for Mid Wales and Shropshire visit. Historic hotel in the middle of Welshpool. "

"Fab stay at this hotel, clean, warm and lovely friendly staff. Would recommend "

"Very nice room. Booked last minute. Good central location. We found parking was easy at the rear of the hotel."