Lock & Key Hotel

Hotel with a restaurant, steps from Liverpool ONE

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Where to?

Dates

November 2025

3

December 2025

Lock & Key Hotel sits in Liverpool's heart, welcoming guests with its coffee shop, bar and restaurant. The WiFi keeps everyone connected while concierge services enhance each stay. Past visitors consistently praise the staff for their helpfulness and warm hospitality.

Wonderful

Popular amenities

Bar
Room service
Housekeeping
Free WiFi
Restaurant

Room options

Check availability for these dates

Tonight

Nov 3 - Nov 4

Tomorrow

Nov 4 - Nov 5

All rooms

1 bed

2 beds

Showing 3 of 3 rooms

Spacious Double/Twin

Wonderful

Highlights

Heating

Smart TV

Premium bedding

Blackout curtains

Private bathroom

Electric kettle

Laptop-compatible safe

Daily housekeeping

23 sq m
Sleeps 3
1 Double Bed OR 2 Twin Beds

Cozy Double

Very good

Highlights

Heating

Smart TV

Premium bedding

Blackout curtains

Private bathroom

Electric kettle

Laptop-compatible safe

Daily housekeeping

15 sq m
Sleeps 3
1 Double Bed

Standard Double/Twin

Very good

Highlights

Heating

Smart TV

Premium bedding

Blackout curtains

Private bathroom

Electric kettle

Laptop-compatible safe

Daily housekeeping

19 sq m
Sleeps 3
1 Double Bed OR 2 Twin Beds

About the area

15-17 Duke Street, Liverpool, England, L1 5AP

What's nearby

Liverpool ONE - 2 min walk - 0.2 km
Royal Albert Dock - 7 min walk - 0.7 km
Cavern Club - 8 min walk - 0.7 km
The Beatles Story Museum - 9 min walk - 0.8 km
Liverpool Pier Head Ferry Terminal - 12 min walk - 1.1 km

Getting around

Liverpool Central Station - 7 min walk
Liverpool (LPL-John Lennon) - 16 min drive

Restaurants

‪Thoughtfully Cafe - ‬4 min walk
‪Clockworks - ‬1 min walk
‪Salt House Tapas Liverpool - ‬3 min walk
‪Kazimier Garden - ‬1 min walk
‪Albert's Schenke - ‬3 min walk

About this property

Lock & Key Hotel

Upscale hotel near Royal Albert Dock

Located close to Liverpool ONE and The Beatles Story Museum, Lock & Key Hotel provides a coffee shop/cafe, a bar and a restaurant. Guests can connect to free in-room WiFi.

You'll also enjoy the following perks during your stay:

Cooked-to-order breakfast (surcharge), smoke-free property and luggage storage
Concierge services and a front desk safe
Guest reviews speak highly of the helpful staff

Room features

All guest rooms at Lock & Key Hotel include thoughtful touches, such as premium bedding and laptop-compatible safes, as well as amenities, such as late-night room service and free WiFi.

Extra conveniences in all rooms include:

Bathrooms with showers and free toiletries
Electric kettles, heating and daily housekeeping

Similar properties

Daily English breakfast (GBP 18 per person)

Pool
Pet-friendly
Free WiFi
Restaurant

includes taxes & fees

9 Nov - 10 Nov

Property amenities

Internet

Available in all rooms: Free WiFi
Available in some public areas: Free WiFi

Parking and transport

Free offsite parking within 213 metres; reservations required
Offsite parking; reservations required

Food and drink

Cooked-to-order breakfast available for a fee: GBP 10 for adults and GBP 10 for children
A bar/lounge
A coffee shop/cafe
A restaurant

Conveniences

Limited-hour front desk
Luggage storage
Safe at front desk

Guest services

Concierge services
Housekeeping (daily)

Accessibility

No lift

More

Smoke-free property

Room amenities

Bedroom

Blackout drapes
Premium bedding

Bathroom

Free toiletries
Private bathroom
Shower
Towels provided

Entertainment

40-inch smart TV

Food and drink

Electric kettle
Late-night room service

More

Desk
Heating
Laptop-compatible safe
Phone

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: 11:00 PM

Early check-in subject to availability

Early check-in is available for a fee

Late check-in subject to availability

Minimum check-in age - 18

Check-out

Check-out before 11:00 AM

Late check-out subject to availability

A late check-out fee will be charged

Special check-in instructions

The front desk is open daily from 8:00 AM - 11:00 PM

Guests will receive an email within 24 hours before arrival with check-in instructions; front desk staffed during limited hours

To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation

Access methods

Front desk (limited hours)

Pets

Pets not allowed

Children and extra beds

Children are welcome

Rollaway/extra beds are not available.

Payment types

Important information

Optional extras

Fee for cooked-to-order breakfast: from approximately GBP 10 for adults and from GBP 10 for children
Early check-in is available for a fee (subject to availability)
Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards, debit cards and cash

We should mention

This property does not have any lifts

This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Lock Key Hotel Liverpool

Lock Key Hotel

Lock Key Liverpool

Lock & Key Hotel Hotel

Lock & Key Hotel Liverpool

Lock & Key Hotel Hotel Liverpool

Frequently asked questions

Is Lock & Key Hotel pet-friendly?

No, pets are not allowed at this property.

How much is parking at Lock & Key Hotel?

There is free parking nearby.

What time is check-in at Lock & Key Hotel?

Check-in start time: 3:00 PM; check-in end time: 11:00 PM. A fee applies for early check-in (subject to availability). Late check-in is available during limited hours.

What time is check-out at Lock & Key Hotel?

Checkout is at 11:00 AM. Late check-out is available for a fee (subject to availability).

Where is Lock & Key Hotel located?

Located in Ropewalks, this hotel is within a 10-minute walk of Liverpool ONE and Royal Albert Dock. The Beatles Story Museum and M&S Bank Arena are also within 15 minutes. Liverpool Central Station is 7 minutes by foot and Liverpool James Street Station is 10 minutes.

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Lock & Key Hotel Reviews

9.0

Wonderful

9.2/10

Cleanliness

9.6/10

Staff & service

9.0/10

Amenities

8.6/10

Property conditions & facilities

8.6/10

Eco-friendliness

10/10 Excellent

Wendy

17 Apr 2023

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Loved our stay

Stayed 2 nights in Apr 2023

8/10 Good

Mary

5 Mar 2025

Very welcoming staff. Room very clean and fresh but felt a little tired. Would not hesitate to recommend for a wee short break. Central so very handy for our Liverpool visit.

Stayed 1 night in Mar 2025

10/10 Excellent

Simon

6 Feb 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Lovely friendly hotel. Would happily stay again.

Stayed 2 nights in Jan 2024

10/10 Excellent

Marcus

14 Feb 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

The property was lovely, the lady on reception was nice and welcoming when we arrived. The room was modern and easy to relax in, we just couldn't get the heating on but the lady on reception was amazing again and provided a portable heater. The beds are very comfortable and overall we had a great stay :)

Stayed 2 nights in Feb 2025

10/10 Excellent

Tom

16 Apr 2024

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

lovely hotel, very friendly staff in the hotel and the bar, couldnt do enough for you, great location, cool part of town away from the usual idiots, recommendations for dinner in a near by market which was amazing!

Stayed 1 night in Apr 2024

10/10 Excellent

Elizabeth

19 Aug 2022

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great location

Great Location very friendly staff and great cafe serving excellent breakfast A few sighs of wear and tear but it wouldn’t stop me returning

Stayed 1 night in Aug 2022

8/10 Good

Sean

17 Jul 2023

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

One night at Lock & Key Hotel

Really enjoyed the stay at this hotel. The staff are very friendly, the rooms are great and there is an excellent bar. The location is also very central.

Stayed 1 night in Jul 2023

10/10 Excellent

yasmine

31 Mar 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

The staff was really nice. The breakfast excellent egg Benedict.

Stayed 2 nights in Mar 2024

10/10 Excellent

Trudy

19 Apr 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Lovely stay but could do with putting the prices on the breakfast menu so that you don't get a shock when you pay.

Stayed 1 night in Apr 2024

10/10 Excellent

Sarah

21 Aug 2022

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Lovely stay

Lovely cosy hotel with brilliant staff. Only tiny thing is the website says there are mini bars and free milk in the rooms but we didnt have one. Brilliant location whilst still being quiet, with unique decor.

Stayed 1 night in Aug 2022

10/10 Excellent

Louise

13 Sept 2023

Liked: Cleanliness, staff & service, property conditions & facilities

A lovely boutique hotel. Centrally located. Kind and friendly staff. Clean and everything you needed.

Stayed 2 nights in Sep 2023

10/10 Excellent

Chantelle

4 Aug 2022

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Beautiful little hotel

Absolutely beautiful rooms, perfect location lovely breakfast and excellent service. The only downside was work been carried out on, I assume, the building next door which started banging next to our room before 8am.

Stayed 1 night in Aug 2022

10/10 Excellent

C

4 Jul 2022

Liked: Cleanliness, property conditions & facilities, room comfort

Perfect

Perfect stay with lock and key will definitely be back ❤

Stayed 1 night in Jul 2022

10/10 Excellent

Rodney

12 Jul 2022

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Staff really good

Stayed 1 night in Jul 2022

8/10 Good

C P

4 Jul 2022

Liked: Cleanliness, staff & service, room comfort

Fab weekend break

My partner and I had such a great weekend away, nice hotel friendly staff. Fluffy towels very comfortable bed, for us the only thing that mared our break away were the pigeon outside our bedroom window

Stayed 1 night in Jul 2022

2/10 Terrible

Sarah

6 Apr 2025

Liked: Cleanliness, staff & service

Disliked: Property conditions & facilities, room comfort

Staff lovely. Cold room. No natural light. Tiny sink. Nowhere to put our clothes other than hanging up. One chair. Didn’t look anything like photos. Not Worthing to have been listed on Sunday times as a good place to stay. Breakfast confusing, not given appropriate information.

Stayed 2 nights in Apr 2025

10/10 Excellent

Anthony

25 Nov 2023

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

What a little diamond of a hotel, very friendly staff really clean and room 303 was very spacious with everything you need. Very good breakfast selection off a menu from a full English to omelette to a bowl of granola, bar was small but quaint and ideal to have a nice drink in the evening. Public parking just round the corner that I got a discount on from the hotel and could walk to all the sightseeing attractions in Liverpool, highly recommend

Stayed 2 nights in Nov 2023

6/10 Okay

Laura

18 Sept 2024

Liked: Cleanliness, staff & service, room comfort

Disliked: Property conditions & facilities

Fine

The location is good and the staff are friendly. The decor is nice but tired. The shower ran cold and tv didn’t work. The windows looked out onto brick walls. It’s fine for one nights stay.

Stayed 1 night in Sep 2024

8/10 Good

Carl

8 Jun 2023

Liked: Cleanliness, staff & service, property conditions & facilities

This is an very old building with no elevator, so we have to halt our luggage through the stairs. The location of the hotel is very good, close to the shopping mall and the Royal Albert Dock.

Stayed 1 night in May 2023

6/10 Okay

Daniel

6 Jan 2025

Liked: Staff & service

Great location, friendly staff. Rooms cleanliness not up to standard of price / what’s advertised / pictures. Daily room cleaning was also cursory. Lots of the furniture looked heavily used. Wasn’t a dealbreaker but given the price and advertising as bespoke/boutique, did not meet expectations.

Stayed 3 nights in Jan 2025

8/10 Good

Graham

8 Dec 2024

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great Hotel, will be back

Check in was easy, room 202 is big, the small heater in the corner doesnt really warm the room, so a bit on the cold side. Windows could do with soundproofing as the sound from outside is very audible, didnt really bother us but my bother others. Bathroom is well equipped and large with underfloor heating. The full Lock & Key full breakfast is delicious and worh every penny. The hotel is situated perfectly, 2 minutes from Liverpool One shopping area, 2 minutes from the Albert docks and 15 minutes from the Empire Theatre.

Stayed 2 nights in Dec 2024

6/10 Okay

S L

16 Jun 2025

Liked: Cleanliness, staff & service, room comfort

Excellent location, friendly team

Fantastic location, easy access to transport, restaurants and shopping. The staff are really lovely and helpful and friendly (like everyone we met in Liverpool!) it’s a great big old house and full of character, and we booked a ‘spacious room’ which was indeed spacious and comfortable, with a huge bed (very comfy). Although on top floor (stairs, no lift), there was nothing in the way of view - just brick walls - and the decor (dark grey paint/black wallpaper with colour floral pattern and mostly black carpet) made the room feel somewhat dark. Skylight in bathroom helped. Shower fabulous. Very tired looking grout/sealant in shower area (grimy and mouldy), and generally furniture tired, chipped, a bit on the shabby side. A lot of scuffed paintwork etc. no fridge in room but reception happy to let us use theirs. We had a great stay overall, just suggest a bit of a refresh.

Stayed 2 nights in Jun 2025

10/10 Excellent

Christopher

5 Mar 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

I booked a smaller room than usual, and was worried the bed wouldn’t be big enough (I’m a pretty big guy, and I was sharing with my wife). It was bigger than it looked, and we had a great sleep at the end of a great night. The bar makes an amazing Tiramisu Espresso Martini, too.

Stayed 1 night in Feb 2024

10/10 Excellent

Dr JI

6 Aug 2022

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Very good

I would thoroughly recommend this hotel, very central. The staff were very helpful and friendly, and wanted to make my stay as comfortable as they could. There is a small but good restaurant and over all the place is very quirky. There was a good fan in my spacious room. They take a £50 deposit on credit card but hopefully that will be returned to my account as I left the room as I found it.

Stayed 3 nights in Aug 2022