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"Had a great family vacation over New Years. The buffet dinner offered New Years Eve was fabulous. No shortcuts on quality or quantity. Shout out to Jose our beach server. The most attentive and personable person we have experienced in Mexico. We have been to the Mayan Riviera many times and this was our first visit to Puerto Vallarta. Will definitely be back. The beach was incredible and we aren’t beach people 😂. The Riu Palace Pacifico was a great first experience. Many thanks to Alberto with Gray Line. My husband lost his passport and the whole team was incredibly helpful in helping us to locate it. Thankfully it was in Customs at the airport so we were able to get it right away and not have to worry about getting a replacement. "

"Very secure for my family "

"Excelente hotel, las habitaciones son cómodas, el desayuno exquisito y el personal muy amable."

"My partner and I went for a week and the staff were incredible! Some of the sweetest people we have ever met, and some of the hardest workers too. Our room was also always left spotless and fully stocked with the things we liked and needed most. I recommend this resort to anyone!"

"Room was clean, cleaners came every day"

"Very good"

"Great place to stay. The staff were helpful and nice. The resort is nice need a few upgrades but I love my stay there. Will recommend."

"Good breakfast. Staff was very kind (except the folks at reception who seemed annoyed in general)"

"Friendly staff"