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"Amazing rooms, great service, right in the heart of wonderfully chaotic Shinjuku. Loved staying here. "

"Always satisfied. I love the convince. So close to the terminal 3 as I can walk with 10 minutes or so when I have small luggages. If you have baggage, you better use shuttle bus. Bus departs from Terminal 1 Bus stop No 16, and Terminal 2 Bus stop No 25. both on the ground floor (1F in Japan) at December 2025. The staff including cleaners and shuttle bus staff are efficient and professional. Rooms are quite spacious, clean and comfy. Restaurants has seasonal beautiful dishes. This Tobu hotel has a drug store and a lovely convince store which selling alcoholic/ non alcoholic drinks and food like Onigiri, noodles etc as well as lovely Japanese gift. I recommend this hotel to any kind of person or group. Thanks for a nice stay 🙏"

"The staff, and the head chef and everyone involved, were extremely helpful and very respectful. Despite our language barrier, everyone was polite and kind. Very sad to leave, but no doubt that we will recommend the Granbell to anyone. "

"Clean room and friendly staff and lots of extras in room. Made the trip very pleasant"

"convenient, clean"

"This hotel is so pretty, the art is amazing, the location is exceptional. Staff is wonderful"

"Clean, convenient location. Safe location. Disney bus available. Well stocked Lawson onsite. Daily cleans & the best cleaning staff. So polite. "

"Large rooms compared to the average sized room in Tokyo, staff was super accommodating and the view of Tokyo Tower is unparalleled. "

"Everything!! It was wonderful "