Beach Hotels & Resorts in Kantenah from NZ$288

"Terrible manager service he was rude, racist and direspectful. Abused his power got loud with my husband and said he’ll get us thrown us. And that’s what he did we stayed one night. Paid for 3. No refunds Ntn. We had to find another accommodation mid trip while being pregnant. "

"Amazing experience! The food was incredible! Dancers team- top notch! Entertaining crew was one of the best and I am the spoiled Word-Traveler guest! Ty so much for an amazing stay! "

"Rooms are solid, but nothing out of the ordinary. Finding staff willing to provide a good service was the biggest challenge. From getting golf carts to pick you up to follow through on requests, many areas and different people failed to deliver. We booked because las year we stayed at the Playa Mujeres property, and it didn’t live up to that. "

"The hotel was exceptionally clean"

"Great experience, fun events, fresh food "

"Clean, friendly staff"

"The staff were pretty consistently rude for most of the week we were there. When we would ask for food at restaurants where they were serving at buffets they were consistently rude or acted like we were annoying them or like they didn’t want to be there. It was pretty shocking considering what we paid to be there. We wondered if they were treating us that way because we were Mexican-American and not White. No matter the reason, it was not OK. If you’re looking for a beach, this is not the place for you. The beach is very small, most of it is Rocky, and there was lots of sarga while we were there. We most definitely will never return here."

"Great adults only all inclusive hotel. Good choice of restaurants. "

"Clean room, great staff, good food, typical all inclusive drinks. I would not recommend the “more inclusive” option. It felt like every meal and experience had “upgrade” options that you had to pay for which took away from the convenience of the all inclusive. After check in we wanted to sit by the pool but the place where we needed to get towels was closed. We were looking forward to the catamaran experience but it had to get cancelled due to weather. That was understandable. But it was not understandable that they drove us to the location to then inform us it was cancelled. When we arrived at the beach where we were supposed to go on the boat, every decent option costed money. We paid 150 dollars for table and chairs for the day. We set up transportation at 5pm to return to the hotel. We rented towels at the beach and we did not see they needed to be returned at 4:30pm. It felt wrong that they had the pick up time 30 min after towels needed to be returned. We almost got charged 10 dollars per towel but luckily got our money back. It felt like everything was trying to be up sold and we didn’t appreciate that. We expressed our concerns but they did nothing at all and just tried to explain how they were right. We were very disappointed in the customer service and their un willingness to make the situation better. On arrival we weren’t able to make a dinner reservation because that closed before check in time which seems wrong. "