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"From all the places I have been to in China, this place just stands out on top. The staff were super helpful, and everyone I talked to there could speak English. Here I want to make a special mention of Sunny and Evan at reception. They went out of their way to help us with rebooking our room, and to know more about the area and activities. The rooms are spacious and well kept, the food great, specially the buffet at night. The hotel and grounds are super beautiful, the waterfall pool...

"房間非常之，有洗衣機乾衣功能，但不免費提供洗衣珠，$5/2個 。早餐每日不同款式 。"

"It was quite difficult finding this hotel. Hopefully, clearer directions with pictures showing the way to the hotel ground floor entrance or to the 5th floor hotel lobby can be provided for guests booking this hotel. Other than this, the room was very comfortable and large which I liked very much. It was close to the mall below with lots of options for just about everything you need."

"its nice place to stay staff were super friendly！"

"great place for the vacation "

"Just a wonderful place for work, relaxation and shopping "

"Great place to stay. Great location too. Will revisit if I travel to Hangzhou"

"good room condition and service"

"Best hotel in Hangzhou. Great location for west lake touring "

"Excellent reception service. Needed to stay an extra night and staff was very accommodating and pleasant to work with and really desires feedback which not a lot of hotels ask for. Modern sleekly design rooms that are nice and clean and supplied with complimentary snacks and beverages beyond your normal water, coffee, and teas. Work desks can control height of table for standing and sitting when working on laptop. Very quiet neighborhood even with the vendors right across the street. Al lot...

"Exceptional design! Staff could not do enough to help!! "