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"I had a wonderful stay at this hotel. I was there for two nights after having a business trip to Shanghai and enjoyed my time in this charming city. I have never had a hotel staff be more attentive and helpful in my 25 years of traveling for business. In Shanghai, I stayed at a hotel that cost five times as much as this and no offense to that establishment, but this group of front desk, clerks, and office personnel were the best of my trip. The hotel itself is charming and located in a wonderful neighborhood. I would absolutely stay at this place again. Plus, in an amazing and unprecedented experience as far as my 20 years plus of traveling, they actually did my laundry for me, for free!"

"Yes and yes "

"clean room, friendly staff, great location, close to west lake, shopping center and restaurant "

"The room is very suitable for 2 of us . The staff is very kind ."

"The hotel’s location is fantastic! So close to Westlake and the shopping malls, all within walking distance. Room was clean and the bathroom was nice. Wished the opening hours of the pool was earlier and not 11.30am. "

"Excellent lake view and good breakfast "

"WiFi connection bad. I wanted to set up wake up call but no one answer the call. I tried twice still no one answer it . "

"Good service and nice hotel "

"It was a spectacular stay from start to finish. The room was spotless, the staff were incredibly kind and professional, and the overall atmosphere was relaxing and comfortable. Everything exceeded my expectations. I would definitely stay here again!"