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"The housekeeping on the 10th floor is really nice. She keep our room nice and clean. she also worked with our wired jet lag schedule too. Our stay at Xixi Hilton was wonderful, the stuff are nice so is the delivery robots:) Only one little thing, the breakfast coffee don't have lactose free option, but I figured out how to bought my own from store. "

"Great room, attention to every detail."

"We had an excellent experience at the Holiday Inn Express Hangzhou East Station by IHG. The location couldn’t be more convenient, it’s just a short walk from Hangzhou East Station, which made arriving, departing, and getting around the city incredibly easy. Despite being so close to a major transport hub, the hotel felt calm, safe, and well‑designed for travellers. The breakfast was another highlight. There was a wide variety of options each morning, from Chinese dishes to Western favourites, fresh fruit, pastries, and hot items. Everything was well‑stocked and tasted great, making it a perfect start to the day. Our room was spotless, modern, and surprisingly spacious. The layout was thoughtful, the bed was comfortable, and the overall cleanliness exceeded expectations. It felt like a true retreat after long days of exploring Hangzhou. Overall, this hotel delivers fantastic value, comfort, and convenience. I would happily stay here again and highly recommend it to anyone visiting Hangzhou."

"The location is good but a bit walk to subway. They have a spacious room and clean. However the room a bit run down. The check in and check out went very smooth and they have drop off service to railway station! "

"Clean room, the kitchen and other amenities. Will stay again "

"Good value for money for the period stayed. Great location with historical street and grand canal at the back of the hotel. Breakfast was great with plenty choices catering for international and local tastes."

"Very high tech oriented hotel. Excellent breakfast buffet. Love to stay again. "

"Very nice hotel. Friendly staff"