Apartment, 2 Bedrooms, Kitchen | Private kitchen
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Reviews of OYO Hotel Houston Katy Freeway

2.5 out of 5
OYO Hotel Houston Katy Freeway
14833 Katy Fwy, Houston, TX

Reviews

4.6
Rating 10 - Excellent. 97 out of 955 reviews" "
Rating 8 - Good. 130 out of 955 reviews" "
Rating 6 - Okay. 125 out of 955 reviews" "
Rating 4 - Poor. 145 out of 955 reviews" "
Rating 2 - Terrible. 458 out of 955 reviews" "

4.6/10

Cleanliness

5.6/10

Staff & service

3.8/10

Amenities

4.4/10

Property conditions & facilities

3.4/10

Eco-friendliness

Reviews

2/10 Terrible

Siyovush

Disliked: Cleanliness, staff & service, property conditions & facilities
This hotel should be put out of service long time ago. Very dirty and noisy place. Unsafe as well

2/10 Terrible

Kawoski

About this so I never got to stay in my room at this hotel all because I couldn’t pay the deposit fee so I never stayed one night whoever, is there a way I can get a FULL REFUND ON THIS…because I only went to the property to check in but that was the furthest I got.
Stayed 2 nights in May 2024

2/10 Terrible

Britney

Disliked: Cleanliness, staff & service, property conditions & facilities
The room looks nothing like the pictures no fridge, raider or microwave and there’s roaches
Stayed 1 night in May 2024

2/10 Terrible

Alexander

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities
DO NOT STAY HERE!! The photos are very misleading, after we stopped and saw the hotel (it is in a very sketchy part of Houston) we refused to stay here, I contacted Expedia to try and get a refund due to the misleading pictures, and they tried to reach the property only to have no one answer. After 5 days I was notified that they refused to refund me even though I felt unsafe staying there so I’m out $500. I always check reviews and somehow didn’t see the horrible reviews on the page until AFTER I made it to Houston. This place seriously needs shut down, they try to trick others into staying with good prices and convincing pictures only to refuse your refund when you see how it really is.
Stayed 6 nights in Apr 2024

2/10 Terrible

Sean

Business traveller
Disliked: Amenities
Bullet proof glass and hookers everywhere.
Stayed 1 night in Apr 2024

2/10 Terrible

John

Business traveller
This place might be worst place we ever walked into and decided to walk back out and never even think about staying there. They would not give us our money back for a 4 night stay, but with said it didn’t matter!! Place is terrible!
Stayed 3 nights in Apr 2024

10/10 Excellent

Brittany

Stayed 1 night in Apr 2024

2/10 Terrible

Ayla

Travelled with family, Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Nothing like it’s pictures the office staff was rude AF floor was peeling up no smoke detector in our room we got two queen beds each had one pillow asked for another office staff said “um I don’t control that ma’am” we left that place should be condemned
Stayed 2 nights in Apr 2024
Response from Dewi on 2 May 2024
This is not the experience we would like you to have, Ayla! We are sorry to hear such kind of hassle faced, however, this has been highlighted with our team to take necessary measures so that such issues do not get repeated. Regards, Dewi

2/10 Terrible

Ann

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
First of all the hotel did not look like the advertisement. The property was trashy, the rooms were horrible the place just look like it was a place for crack heads people hanging outside dog poop on the side walk couldn't go in the lobby had to speak with the person behind a glass.will not be booking this hotel ever again. Thank you
Stayed 3 nights in Apr 2024
Response from Noah on 2 May 2024
We are extremely sorry to know this, Ann ! Thanks for notifying this concern to us. We will surely escalate this to the relevant team to take corrective action and to make sure it is not repeated in the future. Regards, Noah

4/10 Poor

LaShonda

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
There were roaches bugs nats the floor was broken tile and wood. I had to come in cleaning and when i asked the staff about the flying bugs inside the room i was given a can of raid. The over night guy was polite but this room was horrible.
Stayed 2 nights in Apr 2024
Response from Tim on 2 May 2024
Hi, LaShonda! We are truly sorry for finding that your experience with us was not nice. We will certainly be working on your suggestions to provide you with the best possible experience next time Regards, Tim

4/10 Poor

Korkut

Travelled with group
Disliked: Cleanliness, amenities, property conditions & facilities
Room was dirty,.there was bugs around, AC and fridge was moldy. A lot noise in the middle of night too
Stayed 2 nights in Mar 2024
Response from Joey on 2 May 2024
We are sorry to hear about your experience, Korkut! Request to consider this as an off case, as cleanliness is one of the basic priorities in our hotel. Do give us another chance to host you soon and we will ensure that you experience the comfort and hospitality we are known for. Regards, Joey

2/10 Terrible

Leonel, Port arthur

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Barbara on 2 May 2024
Sorry for the inconvenience, Leonel! We understand that we have not been able to live up to your expectations. Do not worry, we are continually working to improve our services to make sure your next stay is enjoyable with us. Regards, Barbara

2/10 Terrible

Joselyn

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I do not recommend this place! I felt unsafe and the place was dirty. I found food in the fridge when I got there. There was people talking and making so much noise all night! And no refunds!!!!!! It was horrible!!
Stayed 6 nights in Feb 2024

2/10 Terrible

ramya

Stayed 3 nights in Feb 2024
Response from Tim on 2 May 2024
Apologies for the problems you had faced, Ramya! We have made a note of your experience this time. Rest assured, we will strive in the future to ensure a great stay with us. Regards, Tim

2/10 Terrible

Sequoyah

Disliked: Cleanliness, staff & service
Management does not handle issues, had no hot water, roaches, no trash can and management didn’t do anything about it
Response from Ammy on 3 May 2024
Apologies for the problems you had faced, Sequoyah! We have made a note of your experience this time. Rest assured, we will strive in the future to ensure a great stay with us. Regards, Tim.

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Ammy on 3 May 2024
Hi, we are sorry to know that you are not fully satisfied with our services. Be assured, we will strive day and night to make sure your future visits are more comfortable and relaxing ones. Regards, Noah.

2/10 Terrible

kobeli

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Ammy on 3 May 2024
Hi, Kobeli! We are sorry to know that you are not fully satisfied with our services. Be assured, we will strive day and night to make sure your future visits are more comfortable and relaxing ones. Regards, Noah.

2/10 Terrible

Ralph

Stayed 2 nights in Jan 2024
Response from Ammy on 3 May 2024
Hi, Ralph! Thank you for rating us, it seems like your stay with us has not been up to the mark. We believe in continuous improvements. Do give us another chance and we will ensure that you experience the comfort and hospitality we are known for. Regards, Noah.

2/10 Terrible

Randi

Disliked: Cleanliness, staff & service, property conditions & facilities
No heat
Stayed 6 nights in Jan 2024
Response from Ammy on 3 May 2024
Hi, Randi! Thank you for taking your precious time to check us out. We apologize for the disappointment and we will surely make every effort to keep to your standards in the future. Regards, Tim.

2/10 Terrible

Krystle

Stayed 4 nights in Jan 2024
Response from Ammy on 3 May 2024
Hi, Krystle! Thank you for taking your precious time to check us out. We apologize for the disappointment and we will surely make every effort to keep to your standards in the future. Regards, Tim.

4/10 Poor

Sheyi

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Ammy on 3 May 2024
Hi, Sheyi! Thank you for taking your precious time to check us out. We apologize for the disappointment and we will surely make every effort to keep to your standards in the future. Regards, Tim.

2/10 Terrible

Rodrigo

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Ammy on 3 May 2024
Hi, Rodrigo! Thank you for rating us, it seems like your stay with us has not been up to the mark. We believe in continuous improvements. Do give us another chance and we will ensure that you experience the comfort and hospitality we are known for. Regards, Noah.

2/10 Terrible

Santos

Stayed 1 night in Jan 2024
Response from Ammy on 3 May 2024
Hi, Santos! We are sorry to know that you are not fully satisfied with our services. Be assured, we will strive day and night to make sure your future visits are more comfortable and relaxing ones. Regards, Noah.

2/10 Terrible

Atri

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Mandatory $50 "cash-only" deposit at check in, bad condition of rooms, lack of cleanliness, staff absent from front desk during check in for 10-15 min, twice saw security patrols during my couple of days stay, must be a troublesome place. I have stayed in relatively inexpensive hotels/motels and had better experience. Wish I had selected a different similarly priced hotel.
Stayed 2 nights in Dec 2023
Response from Ammy on 3 May 2024
Hi, Atri! Thank you for rating us, it seems like your stay with us has not been up to the mark. We believe in continuous improvements. Do give us another chance and we will ensure that you experience the comfort and hospitality we are known for. Regards, Noah.

2/10 Terrible

Verified traveller

Business traveller
Disliked: Staff & service, room comfort
Only cash deposit
ONLY ACCEPTS CASH DEPOSITS, could not pay my deposit because they only take cash.
Stayed 1 night in Dec 2023

2/10 Terrible

Christopher Ryan

2/10 Terrible

Amina

Stayed 3 nights in Dec 2023
Response from Ammy on 3 May 2024
Hi, Amina! We regret the unpleasant experience you had with us. We will try to make your next stay comfortable with us with continuous improvements. Looking forward to hosting you soon with a delightful stay ahead. Regards, Noah.

2/10 Terrible

Dean

Disliked: Staff & service
Beware - the extra $$ you pay at the property they want in CASH. In the app it says nothing about that. To top it off, they don’t even know where the nearest ATM is. I was tired and frustrated and just wanted to lay down. I ate the non-refundable charge and went to the hotel just down the street
Stayed 1 night in Nov 2023

2/10 Terrible

Mario Cesar Figueroa

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Room too dirty bad smelling bathtube brken bed in very bad conditions I general everything was nasty
Stayed 1 night in Nov 2023
Response from Tim on 22 Jan 2024
Hi, Mario! We are very sorry that you have had an uncomfortable experience with us. Cleanliness is something about which we are particular and can not compromise, of course, we never want our visitors to face these problems. Thank you for raising this problem, and be assured that we will take this up and address it immediately. In case something else please contact us. Regards, Tim

2/10 Terrible

Zachary

Stayed 1 night in Nov 2023

2/10 Terrible

Jose

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Room was dirty and area was terrible.
Stayed 1 night in Nov 2023

2/10 Terrible

Marvin

Stayed 2 nights in Nov 2023

2/10 Terrible

Kaung

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Horrible experience.
Stayed 3 nights in Sep 2023

2/10 Terrible

Michael

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Wild…
Stayed 1 night in Oct 2023

8/10 Good

Maxcell

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
The property was quit and I had not problems entering or existing the premises when I had to go to and from work.
Stayed 1 night in Sep 2023

2/10 Terrible

Guillermo

Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
the room i got was dirty & it had roaches all over! i couldn’t even sleep because they got on the bed & i was scared they would crawl on me while i was asleep.
Stayed 1 night in Oct 2023

4/10 Poor

Rodney

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Not happy.
Bed bugs! You can see light at the bottom of the door which bugs were free to enter the room. Worse was the smell. I suppose to have a smoke free room but you could smell smoke.
Stayed 5 nights in Oct 2023

2/10 Terrible

Sara

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Worst hotel experience I've ever had
Right when we pulled up there were multiple men just loitering. Some were beyond drunk. It felt very unsafe. The rooms had multiple roaches, beds were damp and had stains. Safely lock for door was broken and just laying on the floor. Outside and rooms very unkept. Felt unsafe staying there with my children. Definitely worst hotel experience I've ever had.
Stayed 1 night in Oct 2023

4/10 Poor

micaela

Stayed 2 nights in Sep 2023

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Get better Help , stop stealing people's money
Never stay here ,they need to train their staff...they are lazy ..rude ..and they just sits around while the phone was ringing...they just sat there and talked while the phone w were ringing...they were more worried about stocking up on the chips and drinks .I would not recommend this place at all ...
Stayed 2 nights in Sep 2023
Response from Eva on 13 Oct 2023
Hi, Guest! We regret the unpleasant experience you had with us. We will try to make your next stay comfortable with us with continuous improvements. Looking forward to hosting you soon with a delightful stay ahead. Regards, Eva

2/10 Terrible

Chris

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023
Response from Eva on 13 Oct 2023
Hi, Chris! We are sorry to know that you are not fully satisfied with our services. Be assured, we will strive day and night to make sure your future visits are more comfortable and relaxing ones. Regards, Eva

2/10 Terrible

Roy

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Sep 2023
Response from Eva on 13 Oct 2023
Hi, Roy! Thank you for rating us, it seems like your stay with us has not been up to the mark. We believe in continuous improvements. Do give us another chance and we will ensure that you experience the comfort and hospitality we are known for. Regards, Eva

2/10 Terrible

ANTHONY

Travelled with group
Disliked: Staff & service, property conditions & facilities
Bad costumer service.
Stayed 1 night in Sep 2023
Response from Eva on 13 Oct 2023
Hi, Anthony! Thank you for taking your precious time to check us out. We apologize for the disappointment and we will surely make every effort to keep to your standards in the future. Regards, Eva

8/10 Good

Yaritza

Stayed 1 night in Sep 2023
Response from Eva on 13 Oct 2023
Hi, Yaritza! Your kind words of appreciation always motivate us to serve you even better than before. Stay connected with us and we will put in our continuous efforts to retain this love. Wish you an amazing day ahead. Regards, Eva

2/10 Terrible

Mark

Business traveller
Stayed 8 nights in Aug 2023

2/10 Terrible

Nick

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This place is a trap spot don't go
Stayed 4 nights in Aug 2023
Response from Joey on 11 Sept 2023
Hi, Nick! We are apologetic for the unpleasant experience you had with us. Your feedback has been duly noted and we shall put in our continuous efforts to ensure a better experience in the future. Regards, Joey

4/10 Poor

Ricardo

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
You get what you pay for!
You get what you pay for, not many amenities and some rooms have fridge and microwave some don’t. Most rooms have wholes in the wall. It’s definitely a place to lay your head for cheap.
Stayed 3 nights in Sep 2023
Response from Eva on 11 Sept 2023
Sorry for the hassle you faced, Ricardo! We have marked a note for the experience you had this time. Rest be assured, we will strive to ensure a pleasant stay with us in the future. Regards, Eva

4/10 Poor

Loteto

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Aug 2023
Response from Noah on 11 Sept 2023
Hi, Loteto! it feels great to see you that you had a nice stay. We will feel obliged if you give us a chance to serve even better. Have an amazing day ahead. Regards, Noah

2/10 Terrible

Elizabeth CNLG

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
As soon As we checked in we were met by people who tried to but our shower to get inside.. we didn't even unpack yet we just parked .. tried to tell the manager but they didn't do anything but keep my money. Will never go back here, such false advertisements 😒 smh
Stayed 1 night in Aug 2023
Response from Eva on 11 Sept 2023
Hi, Elizabeth! We are sorry that the stay turned out to be an average one. We have updated the feedback and the issues that troubled you with our team. Regards, Eva

2/10 Terrible

Isaac

Disliked: Cleanliness, staff & service, property conditions & facilities
Roach's , prostitutes, dope fiends, dirty rooms, no amenities, out dated a hard beds, old dirty sheets and blankets, no elevator for 2nd or 3rd floor, cash only deposit, homeless ppl sleep and walking around hotel in stairwell
Stayed 1 night in Aug 2023
Response from Eva on 11 Sept 2023
Hi, Isaac! We are sorry that the stay did not turn out to be an amazing one. Hope to have another chance soon so that we can make it up to you by an amazing stay ahead. Regards, Eva