Beach/ocean view

Reviews of The Twin Fin Hotel

3.5 out of 5
The Twin Fin Hotel
2570 Kalakaua Ave, Honolulu, HI

Reviews

8.2

Very good

Rating 10 - Excellent. 618 out of 1329 reviews" "
Rating 8 - Good. 378 out of 1329 reviews" "
Rating 6 - Okay. 197 out of 1329 reviews" "
Rating 4 - Poor. 83 out of 1329 reviews" "
Rating 2 - Terrible. 53 out of 1329 reviews" "

8.4/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

7.6/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Carrie

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff very helpful
Stayed 3 nights in Mar 2024
Response from D.K Ku on 27 Mar 2024
Thank you for taking the time to complete our survey. We are very glad to know you were pleased with your overall stay. We look forward to hosting your stay once again and continuing to meet your expectations. Please feel free to contact me directly and it will be my pleasure to assist you if you have any questions or concerns.

8/10 Good

Mariza Joanna

Liked: Cleanliness, staff & service, property conditions & facilities
Would definitely stay here again!
Stayed 5 nights in Mar 2024
Response from D.K Ku on 27 Mar 2024
Thank you for taking the time to complete our survey. We are very glad to know you were pleased with your overall stay. We look forward to hosting your stay once again and continuing to meet your expectations. Please feel free to contact me directly and it will be my pleasure to assist you if you have any questions or concerns.

10/10 Excellent

Judith Ann, Surrey

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Mar 2024
Response from D.K Ku on 27 Mar 2024
Thank you for taking the time to complete our survey. We are very glad to know you were pleased with your overall stay. We look forward to hosting your stay once again and continuing to meet your expectations. Please feel free to contact me directly and it will be my pleasure to assist you if you have any questions or concerns.

8/10 Good

Gerald W

Travelled with group
Liked: Cleanliness, staff & service
Nice
Stayed 7 nights in Mar 2024
Response from D.K Ku on 25 Mar 2024
Aloha! Thank you for sharing your feedback. We hope to welcome you back in the near future. Mahalo and a hui hou - until we meet again.

10/10 Excellent

Lorie J, Wooster

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
4th time staying here! Love the convenience of getting to the beach and the view from the oceanfront rooms!
Stayed 8 nights in Mar 2024
Response from D.K Ku on 24 Mar 2024
Thank you for taking the time to complete our survey. Your comments will be shared with our entire staff. We are very glad to know you were pleased with your overall stay. We look forward to hosting your stay once again and continuing to meet your expectations. Please feel free to contact me directly and it will be my pleasure to assist you if you have any questions or concerns.Mahalo

10/10 Excellent

Nina, San Jose

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location in Waikiki, walking distance away from everything.
Stayed 5 nights in Mar 2024
Response from D.K Ku on 24 Mar 2024
Thank you for taking the time to complete our survey. Your comments will be shared with our entire staff. We are very glad to know you were pleased with your overall stay. We look forward to hosting your stay once again and continuing to meet your expectations. Please feel free to contact me directly and it will be my pleasure to assist you if you have any questions or concerns.Mahalo

10/10 Excellent

Jeffrey, Sebring

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Mar 2024
Response from D.K Ku on 24 Mar 2024
Thank you for taking the time to complete our survey. Your comments will be shared with our entire staff. We are very glad to know you were pleased with your overall stay. We look forward to hosting your stay once again and continuing to meet your expectations. Please feel free to contact me directly and it will be my pleasure to assist you if you have any questions or concerns.

10/10 Excellent

Debbie P

Liked: Cleanliness, staff & service, property conditions & facilities
I had a beautiful vacation @ The Finn Hotel, everything was perfect. Mahalo till next time🙏❤️🥰
Stayed 3 nights in Mar 2024
Response from D.K Ku on 21 Mar 2024
Aloha! Thank you so much for sharing your feedback. We are happy to hear that you had a great time staying with us and hope to welcome you back in the near future. Mahalo and a hui hou - until we meet again.

8/10 Good

Yogesh

Liked: Cleanliness, staff & service
.
Stayed 8 nights in Mar 2024
Response from D.K Ku on 21 Mar 2024
Aloha! Thank you so much for sharing your feedback. We are happy to hear that you had a great time staying with us and hope to welcome you back in the near future. Mahalo and a hui hou - until we meet again.

10/10 Excellent

Edward

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The staff was really helpful and a excellent job to make sure all our needs were addressed
Stayed 3 nights in Mar 2024
Response from D.K Ku on 21 Mar 2024
Aloha! Thank you so much for sharing your feedback. We are happy to hear that you had a great time staying with us and hope to welcome you back in the near future. Mahalo and a hui hou - until we meet again.

6/10 Okay

Destanee

Stayed 4 nights in Mar 2024
Response from D.K Ku on 21 Mar 2024
Aloha! Thank you for sharing your feedback. We hope to welcome you back in the near future. Mahalo

8/10 Good

Kevin

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Overall our stay at the Twin Fin was great! It is very conveniently located, clean, and the staff and service were fantastic. A couple of things that we noted were, 1) the air conditioning was difficult to find a comfortable temperature at night. It was either too cold or too warm. And 2) there was a dj playing music at the pool on the weekend and the bass music reverberated through the whole hotel and was a bit annoying if trying to relax or nap in the room.
Stayed 4 nights in Mar 2024
Response from The Twin Fin on 19 Mar 2024
Aloha! Thank you for sharing your feedback. We hope to welcome you back in the near future. Mahalo and a hui hou - until we meet again.

10/10 Excellent

Rachelle

Liked: Property conditions & facilities
Gr8 views!!!
Stayed 1 night in Mar 2024
Response from D.K Ku on 18 Mar 2024
Aloha! Thank you so much for sharing your feedback. We are happy to hear that you had a great time staying with us and hope to welcome you back in the near future. Mahalo and a hui hou - until we meet again.

6/10 Okay

Adaloren Campos, Lancaster

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Good property and great location. I stay here when in Hawaii but it needs to be updated, not just paint but new mattresses, shower heads, bath wall tile and bathroom lighting.
Stayed 4 nights in Mar 2024
Response from D.K Ku on 18 Mar 2024
Aloha! Thank you for sharing your feedback. We will address issues to appropriate departments. We hope to welcome you back in the near future. Mahalo

10/10 Excellent

Mi lee

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My fridge had to get replaced the first day. On the last day when I returned it leaked on my shoes and the rug. The brought in a huge noisy fan that was annoying. I had the front desk and told them to remove the fan it was my last night there and I didn’t want to hear the fan. The staff upgraded me to a room with the most beautiful view. They were all extremely friendly. The hotel was clean and really comfortable.
Stayed 4 nights in Jan 2024
Response from D.K Ku on 18 Mar 2024
Aloha! Thank you so much for sharing your feedback. We are happy to hear that you had a great time staying with us and hope to welcome you back in the near future. Mahalo and a hui hou - until we meet again.

8/10 Good

Sarah

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Mar 2024
Response from D.K Ku on 20 Mar 2024
Aloha! Thank you so much for sharing your feedback. We are happy to hear that you had a great time staying with us and hope to welcome you back in the near future. Mahalo and a hui hou - until we meet again.

6/10 Okay

Dezhan

Travelled with family
Disliked: Staff & service, amenities
I seen a roach at this property I recommend that you bring cleaning supplies and I heard another guest seen a mouse. But besides that everything was fine. Good place for balling on a budget
Stayed 5 nights in Mar 2024
Response from The Twin Fin on 17 Mar 2024
Aloha Dezhan! Thank you for your feedback. We will be addressing your concerns.

10/10 Excellent

jin

Liked: Cleanliness
Stayed 5 nights in Mar 2024
Response from The Twin Fin on 17 Mar 2024
Aloha! Thank you so much for sharing your feedback. We are happy to hear that you had a great time staying with us and hope to welcome you back in the near future. Mahalo and a hui hou - until we meet again.

10/10 Excellent

Megan Elizabeth

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We highly recommend the Twin Finn as a great and wonderful place to stay. The staff were nice and very helpful. The room was clean and had a great view of the ocean and sunset every day. The hotel is convenient to stores and restaurants as well as being across from the street from the beach. We will definitely be going back!!!
Stayed 6 nights in Mar 2024
Response from D.K Ku on 14 Mar 2024
Thank you for taking the time to complete our survey. Your comments will be shared with our entire staff. We are very glad to know you were pleased with your overall stay. We look forward to hosting your stay once again and continuing to meet your expectations. Please feel free to contact me directly and it will be my pleasure to assist you if you have any questions or concerns.

10/10 Excellent

Glen

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
location to beach and quiet location
Stayed 13 nights in Feb 2024
Response from The Twin Fin on 14 Mar 2024
Aloha Glen! Thank you for sharing your feedback. We are happy to hear that you enjoyed your stay and the convenience of our location. Waikiki is a very vivid place and while everything within walking distance, we are still on the quiet end directly across from the beach. We are looking forward to welcoming you back in the future. Mahalo and a hui hou - until we meet again.

10/10 Excellent

Michelle

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We especially liked the location near the beach, shops, and the onsite restaurant was superb. We enjoyed the live entertainment each evening and even at lunch time.
Stayed 2 nights in Feb 2024
Response from The Twin Fin on 14 Mar 2024
Aloha Michelle! Thank you for sharing your feedback. We are happy to hear that you enjoyed your stay and the convenience of our location. Waikiki is a very vivid place and while everything within walking distance, we are still on the quiet end directly across from the beach. We are looking forward to welcoming you back in the future. Mahalo and a hui hou - until we meet again.

8/10 Good

Michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The only parking was valet and $52.00 Uber from Airport and rent car there… Best beach in town.. good price lovely hotel
Stayed 7 nights in Mar 2024
Response from Hotel Management on 13 Mar 2024
Mahalo for your kind words.

10/10 Excellent

Pharoah

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love The Twin Fin! Will mos def return. The bath/shower could use some updates. Also had to buy air fresheners for the room. It was a lil unfresh in the air. Don't know if it was just my room. But I enjoyed my room and stay. Twin Fin will be my first choice of stay.
Stayed 8 nights in Mar 2024
Response from Hotel Management on 13 Mar 2024
Mahalo and glad you enjoyed your stay here at the Twin Fin

10/10 Excellent

irina

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 8 nights in Mar 2024
Response from Hotel Management on 13 Mar 2024
Mahalo and thank you so much!!

8/10 Good

Stacy

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
It was in the perfect place on the strip, can walk to all the places around really easily. Did not like that we had to pay for parking, did not know until we got there.
Stayed 23 nights in Feb 2024
Response from Hotel Management on 13 Mar 2024
Thanks for the great review about the hotel and your stay. Hope to see you again soon!

10/10 Excellent

James

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Twin Fin was perfectly located on the beach at Waikiki. The staff was very friendly and sincerely wanted us to have a great time during our stay. And we did!
Stayed 4 nights in Feb 2024
Response from The Twin Fin on 12 Mar 2024
Aloha! Thank you for sharing your feedback. We are pleased to hear that our staff was able to share the Aloha spirit with you. We hope to welcome you back in the near future. Mahalo and a hui hou - until we meet again.

10/10 Excellent

Robbie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was able to early check in. Parking was no issue ($50 a night is a little excessive for a hotel guest) Hotel clean and convenient located.
Stayed 5 nights in Mar 2024
Response from The Twin Fin on 11 Mar 2024
Aloha! Thank you so much for sharing your feedback. We are happy to hear that you had a great time staying with us and hope to welcome you back in the near future. Mahalo and a hui hou - until we meet again.

10/10 Excellent

Avinash

Liked: Property conditions & facilities
Great
Stayed 6 nights in Mar 2024
Response from D.K Ku on 11 Mar 2024
Aloha! Thank you so much for sharing your feedback. We are happy to hear that you had a great time staying with us and hope to welcome you back in the near future. Mahalo and a hui hou - until we meet again.

8/10 Good

Scott, Bellevue

Stayed 1 night in Mar 2024
Response from D.K Ku on 11 Mar 2024
Aloha! Thank you so much for sharing your feedback. We are happy to hear that you had a great time staying with us and hope to welcome you back in the near future. Mahalo and a hui hou - until we meet again.

10/10 Excellent

Monica

Travelled with family
Liked: Cleanliness, staff & service
Simple accommodations for for time spent primarily walking around. Valet parking is 52 dollars per day, so be careful because the total will rack up quickly. There are a lot of safety measures to keep random people from getting into the building itself (a key is needed to go up the elevators and you’ll need to know the correct floor).
Stayed 3 nights in Mar 2024
Response from The Twin Fin on 9 Mar 2024
Aloha! Thank you so much for sharing your feedback. We are happy to hear that you had a great time staying with us and hope to welcome you back in the near future. Mahalo and a hui hou - until we meet again.

8/10 Good

Paula

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is an older, renovated property. The elevator system with key card was new to me. After a bit of initial confusion, it was easy to use and elevator wait times were short. We ate in the Tiki Bar & Grill on the 3rd floor of the hotel. Great menu and views, with open air seating option. Access to the beach was safe, quick and easy
Stayed 1 night in Mar 2024
Response from The Twin Fin on 8 Mar 2024
Aloha! Thank you for sharing your feedback. We hope to welcome you back in the near future. Mahalo and a hui hou - until we meet again.

10/10 Excellent

Qiaoqing

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice people, nice place. will come again.
Stayed 4 nights in Feb 2024
Response from The Twin Fin on 8 Mar 2024
Aloha! Thank you so much for sharing your feedback. We are happy to hear that you had a great time staying with us and hope to welcome you back in the near future. Mahalo and a hui hou - until we meet again.

10/10 Excellent

Josephine, Burien

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is great a place for vacations, walking distance to the beach and restaurants. I would definitely book on this property for future vacation. My family loves it!
Stayed 4 nights in Mar 2024
Response from D.K Ku on 7 Mar 2024
Aloha! Thank you so much for sharing your feedback. We are happy to hear that you had a great time staying with us and hope to welcome you back in the near future. Mahalo and a hui hou - until we meet again.

8/10 Good

Darius

Travelled with family
Could be more clear on the room description..also, my bathroom did not have a counter space which was fairly inconvenient. Last time I stayed here, the bathroom had a counter.
Stayed 6 nights in Feb 2024
Response from D.K Ku on 7 Mar 2024
Aloha. Thank you for sharing your feedback. We apologize for the negative experience and that your stay was not to your expectation. We have addressed your concerns with our Management team. Mahalo!

8/10 Good

Stephen

Liked: Cleanliness, staff & service
Stayed 1 night in Mar 2024
Response from The Twin Fin on 8 Mar 2024
Aloha! Thank you for sharing your feedback. We hope to welcome you back in the near future. Mahalo and a hui hou - until we meet again.

10/10 Excellent

Yevgeniy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location in the beginning of stores strip. Nicer beach area than even top-rated name hotels. Polite and helpful staff. They text you, checking on how they can improve your stay. I texted them back once, asking for a little maintenance job, they did it pretty quick, before I came back to room! Lots of amenities, like pool, bar, free rental gear, and activities. On-call valet parking has been always under 10 mins car delivery, which is good. Tye stay is worth the money, would recommend.
Stayed 10 nights in Feb 2024
Response from D.K Ku on 7 Mar 2024
Aloha! Thank you so much for sharing your feedback. We are happy to hear that you had a great time staying with us and hope to welcome you back in the near future. Mahalo and a hui hou - until we meet again.

8/10 Good

Destiny

Travelled with partner
Liked: Cleanliness, staff & service, amenities
At first we had the partial ocean view but upgraded our room as soon as we saw it because it smelt like sewage and it was not what we expected. However, when we got to our oceanfront upgrade, it was amazing! The only two complaints that I can think of is that the walls are super thin and you can hear the neighbors as well as every noise that goes on in the street and there’s no microwave in the room.
Stayed 7 nights in Feb 2024
Response from D.K Ku on 7 Mar 2024
Aloha. Thank you for sharing your feedback. We apologize for the negative experience and that your stay was not to your expectation. We have addressed your concerns with our Management team. Mahalo!

10/10 Excellent

Amarpreet Singh

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Staff was super friendly and easy to approach. The cleaning service was good. Answered all our questions and phone calls while staying at the hotel.
Stayed 7 nights in Feb 2024
Response from D.K Ku on 7 Mar 2024
Aloha! Thank you so much for sharing your feedback. We are happy to hear that you had a great time staying with us and hope to welcome you back in the near future. Mahalo and a hui hou - until we meet again.

10/10 Excellent

Joel

Business traveller
Enjoyed my stay! Great location and staff!
Stayed 2 nights in Mar 2024
Response from D.K Ku on 7 Mar 2024
Aloha! Thank you so much for sharing your feedback. We are happy to hear that you had a great time staying with us and hope to welcome you back in the near future. Mahalo and a hui hou - until we meet again.

10/10 Excellent

George

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 14 nights in Feb 2024
Response from D.K Ku on 7 Mar 2024
Aloha! Thank you so much for sharing your feedback. We are happy to hear that you had a great time staying with us and hope to welcome you back in the near future. Mahalo and a hui hou - until we meet again.

8/10 Good

Tiffany Dawn

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a little outdated
Stayed 7 nights in Feb 2024
Response from D.K Ku on 7 Mar 2024
Aloha! Thank you for sharing your feedback. We hope to welcome you back in the near future. Mahalo

8/10 Good

Marla

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall I loved my stay but the first room we checked in was super dirty. They did change us to another room so I’m thankful for that.
Stayed 7 nights in Feb 2024
Response from D.K Ku on 7 Mar 2024
Aloha. Thank you for sharing your feedback. We apologize for the negative experience and that your stay was not to your expectation. We have addressed your concerns with our Management team. Mahalo!

10/10 Excellent

Randall

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Response from D.K Ku on 7 Mar 2024
Aloha! Thank you so much for sharing your feedback. We are happy to hear that you had a great time staying with us and hope to welcome you back in the near future. Mahalo and a hui hou - until we meet again.

10/10 Excellent

Giovanie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property is wonderful for the value. It’s walkable and clean.
Stayed 2 nights in Mar 2024
Response from D.K Ku on 5 Mar 2024
Thank you for taking the time to complete our survey. Your comments will be shared with our entire staff. We are very glad to know you were pleased with your overall stay. We look forward to hosting your stay once again and continuing to meet your expectations. Please feel free to contact me directly and it will be my pleasure to assist you if you have any questions or concerns.

10/10 Excellent

Karlin

Liked: Cleanliness, staff & service, property conditions & facilities
The partial ocean view is so pretty! Lots of dining and shopping within walking distance
Stayed 5 nights in Feb 2024
Response from D.K Ku on 5 Mar 2024
Thank you for taking the time to complete our survey. Your comments will be shared with our entire staff. We are very glad to know you were pleased with your overall stay. We look forward to hosting your stay once again and continuing to meet your expectations. Please feel free to contact me directly and it will be my pleasure to assist you if you have any questions or concerns.

10/10 Excellent

Cara

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and service. Older building but was perfect for our needs and convenient for our stay. Housekeeping is very attentive, it was not loud at all, and great location in Waikiki.
Stayed 5 nights in Feb 2024
Response from D.K Ku on 5 Mar 2024
Aloha! Thank you so much for sharing your feedback. We are happy to hear that you had a great time staying with us and hope to welcome you back in the near future. Mahalo and a hui hou - until we meet again.

6/10 Okay

li

Stayed 1 night in Feb 2024
Response from D.K Ku on 25 Mar 2024
Aloha! Thank you for sharing your feedback. We apologize that your stay was not what you expected. If you would like to further discuss your stay, please feel free to give us a call to speak to a manager. We are looking forward to hearing from you soon. Mahalo

6/10 Okay

OLGA, North Barrington

Liked: Staff & service
Average hotel in very good location
Stayed 1 night in Feb 2024
Response from D.K Ku on 5 Mar 2024
Aloha! Thank you for sharing your feedback. We hope to welcome you back in the near future. Mahalo

8/10 Good

Alyze

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We have a excellent view
Stayed 8 nights in Feb 2024
Response from The Twin Fin on 8 Mar 2024
Aloha! Thank you for sharing your feedback. We hope to welcome you back in the near future. Mahalo and a hui hou - until we meet again.

2/10 Terrible

Matthew

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
We purchased an ocean view got a partial. Was charged resort fees twice. No customer service. No one answers the phones.
Stayed 2 nights in Mar 2024
Response from D.K Ku on 4 Mar 2024
Aloha! Thank you so much for sharing your feedback. We are happy to hear that you had a great time staying with us and hope to welcome you back in the near future. If you would like to further discuss your stay, please feel free to give us a call to speak to a manager. We are looking forward to hearing from you soon.