Hawaiian Vanilla Company Tours and Activities

Hotel is ok for the island, not much available for Hilo so we booked there. But it was a terrible experience for me and my family! I had to call over and over for housekeeping! They lost my rental keys & they double booked my room & strangers walked into my room while I was half naked. Very unprofessional. Their elevators is all broken! They didn’t warn any customers upon arrival that it was an on going issue for 3 weeks! I had these issues and staff was aware, they could’ve done a better job of taking care of accommodations.

We stayed in a clean 1 bedroom suite with an amazing sea view! The rooms cooled down once the windows and doors were open and the fans were blowing. Keep in mind that the check-in process isn't typical. If you want A/C for your room or have any needs for on-site staff, you must check-in before the office closes at 5pm. (If you arrive after 5, you will get your room key using a lock box and won't have the option for A/C if that is important to you.) The property is well maintained and a few minutes drive to Punalu'u (Black Sands) Beach. It was a 36 minute drive to the ticket gate of Volcanoes Nat'l Park.

There was bugs in the room and bed , changed to another room bugs again. review said there are fresh muffins and bread in the morning, there was nothing , the wifi was terrible, tv did not work , no coffee. it was the worst experience. also, no Air conditioning