Waipio Na'alapa Trail Tours and Activities

Hotel is ok for the island, not much available for Hilo so we booked there. But it was a terrible experience for me and my family! I had to call over and over for housekeeping! They lost my rental keys & they double booked my room & strangers walked into my room while I was half naked. Very unprofessional. Their elevators is all broken! They didn’t warn any customers upon arrival that it was an on going issue for 3 weeks! I had these issues and staff was aware, they could’ve done a better job of taking care of accommodations.

Everything was great

There was bugs in the room and bed , changed to another room bugs again. review said there are fresh muffins and bread in the morning, there was nothing , the wifi was terrible, tv did not work , no coffee. it was the worst experience. also, no Air conditioning