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Reviews of Hilton Vacation Club Ka'anapali Beach Maui

4 out of 5
Hilton Vacation Club Ka'anapali Beach Maui
104 Kaanapali Shores Pl, Lahaina, HI

Reviews

8.8

Excellent

Rating 10 - Excellent. 573 out of 1009 reviews" "
Rating 8 - Good. 284 out of 1009 reviews" "
Rating 6 - Okay. 85 out of 1009 reviews" "
Rating 4 - Poor. 36 out of 1009 reviews" "
Rating 2 - Terrible. 31 out of 1009 reviews" "

9.0/10

Cleanliness

8.8/10

Staff & service

8.6/10

Amenities

8.6/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

8/10 Good

Reena L, Bellingham

Travelled with family
Overall good although a bit difficult as far as direction to the place.
Stayed 1 night in May 2024
Response from Liezel on 25 May 2024
Aloha, thank you for your feedback, your feedback is very important to us. We're glad you enjoyed your stay with us and hope to provide service to you in the near future. Mahalo and Aloha!

10/10 Excellent

jessica

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We absolutely lived staying in Maui and Hilton Vacation Club made our trip top notch
Stayed 1 night in May 2024
Response from Liezel on 25 May 2024
Aloha, thank you for your feedback, your feedback is very important to us. We're glad you enjoyed your stay with us and hope to provide service to you in the near future. Mahalo and Aloha!

10/10 Excellent

Kelly

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We did not need to leave the property to be entertained! We played ping pong, mini golf, took a stroll on the beach, worked out in the fitness room, and lounged by the pool and spa! Right next door is a food truck park in close proximity.
Stayed 1 night in May 2024
Response from Liezel on 25 May 2024
Aloha, thank you for your feedback, your feedback is very important to us. We're glad you enjoyed your stay with us and hope to provide service to you in the near future. Mahalo and Aloha!

8/10 Good

Reca Brajam

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our room was located on the 12th floor. It is spacious and safe. Overall it is a good place to stay. I just wish there was housekeeping on a daily basis to clean the room.
Stayed 4 nights in May 2024
Response from Liezel on 25 May 2024
Aloha, thank you for your feedback, your feedback is very important to us. We're glad you enjoyed your stay with us and hope to provide service to you in the near future. Mahalo and Aloha!

10/10 Excellent

Ryan

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
So much to do and sea turtles right behind the hotel. A great place to stay and highly recommended.
Stayed 3 nights in Mar 2024
Response from Ulu on 23 May 2024
Mahalo for your feedback

10/10 Excellent

Joshua Donald

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing, truly paradise wish we could have stayed longer. My 2yr old loved the pool and water slide big shout out to Wyane and everyone at the pool bar and eatery. Lots of turtles right off the beach access. The ladies making coffee in the morning are the sweetest.
Stayed 7 nights in May 2024
Response from Ulu on 23 May 2024
Mahalo for your feedback.

10/10 Excellent

Malama

Liked: Cleanliness, staff & service
Stayed 1 night in May 2024
Response from Ulu on 23 May 2024
Mahalo for your feedback.

10/10 Excellent

Malama

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Always great
Stayed 2 nights in May 2024
Response from Juanita on 20 May 2024
Aloha, thank you for your feedback, your feedback is very important to us.  We're glad you enjoyed your stay with us and hope to provide service to you in the near future.  Mahalo and Aloha!

10/10 Excellent

Ana

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Parking was horrible, tiny spaces and limited.
Stayed 5 nights in May 2024
Response from Juanita on 20 May 2024
Aloha.We value your feedback and rest assured it will be addressed promptly. We are hoping for a better experience on your future visit at Kaanapali Beach Club. Mahalo for completing our resort survey.

8/10 Good

Norma

Travelled with family and small children
Liked: Property conditions & facilities
Great spot for our family of 6 divided between 2 units
Stayed 7 nights in May 2024
Response from Juanita on 20 May 2024
Aloha, thank you for your feedback, your feedback is very important to us.  We're glad you enjoyed your stay with us and hope to provide service to you in the near future.  Mahalo and Aloha!

10/10 Excellent

Sheila Ann

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like the beautiful flowers and trees the ocean view there seem to be an awesome sweet smell of flowers the food was great!!! There was mini golf and swimming and hot tubs I can’t wait to come back I can’t think of anything I didn’t like me and my family had an awesome experience we are already planning our next vacation with more family members thanks for your hospitality!!!!!
Stayed 3 nights in May 2024
Response from Juanita on 19 May 2024
Aloha, thank you for your feedback, your feedback is very important to us.  We're glad you enjoyed your stay with us and hope to provide service to you in the near future.  Mahalo and Aloha!

10/10 Excellent

Elizabeth

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The beach was amazing....turtles everywhere and soft sand bottom. The contractors are working on sprucing up the building. The waterfall is so incredible, hot tubs are great and the pool is wonderful. The view from our room was breathtaking. Daman did a great job checking us in:)
Stayed 1 night in May 2024
Response from Juanita on 19 May 2024
Aloha, thank you for your feedback, your feedback is very important to us.  We're glad you enjoyed your stay with us and hope to provide service to you in the near future.  Mahalo and Aloha!

10/10 Excellent

June

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Actually had free parking! That was huge! Everyone we interacted with was very nice. The only thing that would have made it a nicer stay was if there was a sit down restaurant on property.
Stayed 7 nights in May 2024
Response from Liezel on 18 May 2024
Aloha, thank you for your feedback, your feedback is very important to us. We're glad you enjoyed your stay with us and hope to provide service to you in the near future. Mahalo and Aloha!

10/10 Excellent

Cassandra

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Spacious accomodations, late pool and hot tub closure, activities and resort amenities were excellent
Stayed 1 night in May 2024
Response from Liezel on 15 May 2024
Aloha, thank you for your feedback, your feedback is very important to us. We're glad you enjoyed your stay with us and hope to provide service to you in the near future. Mahalo and Aloha!

10/10 Excellent

Danjo, Cerritos

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice and safe
Stayed 3 nights in May 2024
Response from Liezel on 15 May 2024
Aloha, thank you for your feedback, your feedback is very important to us. We're glad you enjoyed your stay with us and hope to provide service to you in the near future. Mahalo and Aloha!

10/10 Excellent

Benjamin

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was an outstanding property! Pool and dining on-site were fantastic, rooms were clean and had a GREAT layout. I cant wait to book my next stay!
Stayed 2 nights in May 2024
Response from Liezel on 14 May 2024
Aloha, thank you for your feedback, your feedback is very important to us. We're glad you enjoyed your stay with us and hope to provide service to you in the near future. Mahalo and Aloha!

4/10 Poor

Alma Delia

Travelled with family
Liked: Staff & service
Disliked: Cleanliness
Needs to be more clean on the bathrooms and sink especially when people travel with infants or kids
Stayed 3 nights in May 2024
Response from Ulu on 13 May 2024
Aloha, thank you for your feedback, your feedback is very important to us. I have taken the liberty of formally documenting your concerns, to ensure they are shared with the proper Leadership Teams for internal review. We are hoping for a better experience on your future visit at Kaanapali Beach. Mahalo

10/10 Excellent

Abhilash Tanaji

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent service and amenities. Pools area is awesome. Good hot tub. Rooms have great view of mountains and beach.
Stayed 3 nights in May 2024
Response from Liezel on 8 May 2024
Aloha, thank you for your feedback, your feedback is very important to us. We're glad you enjoyed your stay with us and hope to provide service to you in the near future. Mahalo and Aloha!

6/10 Okay

Peter

Liked: Cleanliness, property conditions & facilities
Stayed 8 nights in Apr 2024
Response from Liezel on 7 May 2024
Aloha, thank you for your feedback, your feedback is very important to us. We're glad you enjoyed your stay with us and hope to provide service to you in the near future. Mahalo and Aloha!

10/10 Excellent

Kamal

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
A true vacation place
Stayed 1 night in May 2024
Response from Liezel on 6 May 2024
Aloha, thank you for your feedback, your feedback is very important to us. We're glad you enjoyed your stay with us and hope to provide service to you in the near future. Mahalo and Aloha!

10/10 Excellent

brian

Stayed 1 night in May 2024
Response from Liezel on 7 May 2024
Aloha, thank you for your feedback, your feedback is very important to us. We're glad you enjoyed your stay with us and hope to provide service to you in the near future. Mahalo and Aloha!

10/10 Excellent

Estera

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Na
Stayed 6 nights in Apr 2024
Response from Liezel on 5 May 2024
Aloha, thank you for your feedback, your feedback is very important to us. We're glad you enjoyed your stay with us and hope to provide service to you in the near future. Mahalo and Aloha!

4/10 Poor

Christina

Disliked: Property conditions & facilities
Stayed 1 night in Apr 2024
Response from KBC Guest Service Management Team on 2 May 2024
Aloha Christina, Mahalo for staying with us. I see that you shared a 2 of 5 score for your recent stay and We’re very sorry to see we did not meet your expectation.  If you would like to share more information and feedback of your recent stay, we would appreciate it. Mahalo.

6/10 Okay

Thomas

Travelled with partner
Disliked: Property conditions & facilities
First the good: Staff is friendly, rooms are large, bed is comfortable, pool area is large, hotel is clean, bar/snacks near pool, and parking is convenient. The problems: The beach is small and the little access area is, for some thoughtless reason, the designated smoking area, the hotel is badly in need of repairs and updating, can not see the ocean when seated in pool area, bartender does’t correctly make drinks that are $17, and generally the hotel decor throughout feels more like a Comfort Inn than Hilton or Marriott. Hire a good interior design team and great hotel manager, then update everything before putting Hilton name on this resort.
Stayed 5 nights in Apr 2024
Response from Liezel on 1 May 2024
Aloha, I would like to thank you for your feedback, your feedback is very important to us. We’re very sorry to hear of your experience. We aim to deliver a great experience, and we are saddened that we fell short of your expectations. We will use your feedback to improve and ensure this doesn’t happen again. Mahalo Nui Loa

10/10 Excellent

JULIE, Santa Ana

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Pool was nice. Next to food truck
Stayed 2 nights in Feb 2024
Response from Liezel on 25 Apr 2024
Aloha, thank you for your feedback, your feedback is very important to us. We're glad you enjoyed your stay with us and hope to provide service to you in the near future. Mahalo and Aloha!

10/10 Excellent

Jason Robert, Daly City

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
2nd time staying at this property. Friendly staff. Maintained grounds. Great accommodations. The resort is a little dated and could have more amenity’s but, just right for the price. It is a timeshare location but they don’t push hard. Definitely need a rental car to stay here but, at least the hotel fees cover parking unlike other resorts. Highly recommend.
Stayed 4 nights in Apr 2024
Response from Ulu on 24 Apr 2024
Aloha, thank you for your feedback, your feedback is very important to us. We're glad you enjoyed your stay with us and hope to provide service to you in the near future. Mahalo and Aloha!

10/10 Excellent

MarcAngelo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
If there were cheaper or more food spots in the area but there are some around the corner
Stayed 1 night in Apr 2024
Response from Ulu on 24 Apr 2024
Aloha, thank you for your feedback, your feedback is very important to us. We're glad you enjoyed your stay with us and hope to provide service to you in the near future. Mahalo and Aloha!

8/10 Good

david

Liked: Cleanliness, staff & service, property conditions & facilities
nice place
Stayed 3 nights in Apr 2024
Response from Liezel on 22 Apr 2024
Aloha, thank you for your feedback, your feedback is very important to us. We're glad you enjoyed your stay with us and hope to provide service to you in the near future. Mahalo and Aloha!

8/10 Good

Kathy, Monroe

Travelled with family, Travelled with family and small children, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was nice and clean, the staff were super friendly. The pool was well maintained and is righton the beach. The check in process was easy. There's various food options with in walking distance and a shopping village 10 min drive. Great for families, would stay again.
Stayed 8 nights in Apr 2024
Response from Liezel on 14 Apr 2024
Aloha, thank you for your feedback, your feedback is very important to us. We're glad you enjoyed your stay with us and hope to provide service to you in the near future. Mahalo and Aloha!

10/10 Excellent

David, Puyallup

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay.
Stayed 2 nights in Apr 2024
Response from Liezel on 10 Apr 2024
Aloha, thank you for your feedback, your feedback is very important to us. We're glad you enjoyed your stay with us and hope to provide service to you in the near future. Mahalo and Aloha!

10/10 Excellent

Isabelle

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful waterfalls made everything peaceful Did not like how dangerous the ocean was. I did appreciate the signs and advice not to swim in that area
Stayed 3 nights in Mar 2024
Response from Kauluwehi on 6 Apr 2024
Aloha, thank you for your feedback, your feedback is very important to us. We're glad you enjoyed your stay with us and hope to provide service to you in the near future. Mahalo and Aloha!

8/10 Good

Gina

Travelled with family
Liked: Staff & service
The property has potential but needs some updates.
Stayed 2 nights in Apr 2024
Response from Liezel on 6 Apr 2024
Aloha, thank you for your feedback, your feedback is very important to us. We're glad you enjoyed your stay with us and hope to provide service to you in the near future. Mahalo and Aloha!

8/10 Good

Beronica

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My family and I stayed for a full week, and truly the only complaint we have is the maid service. Our room was cleaned 1 time during the entire stay, and we had to call for new towels multiple times. Other than that, the staff was great, the kids activities were a nice change of pace, the pools and spas were always refreshing & never too crowded to find a spot to sit. The rooms were impressive in size, and up to date. There was always a parking spot, and we were able to walk to other places near the resort for food / shopping. We had a great family vacation!
Response from Liezel on 3 Apr 2024
Aloha, thank you for your feedback, your feedback is very important to us. We're glad you enjoyed your stay with us and hope to provide service to you in the near future. Mahalo and Aloha!

8/10 Good

Monique

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love everything about this property except for they need to update the appliances like the tv other than that the property was very clean and I would stay here again
Stayed 3 nights in Mar 2024
Response from Liezel on 1 Apr 2024
Aloha, thank you for your feedback, your feedback is very important to us. We're glad you enjoyed your stay with us and hope to provide service to you in the near future. Mahalo and Aloha!

10/10 Excellent

Mallikarjun

Liked: Cleanliness, staff & service, property conditions & facilities
Nice property… spacious rooms and bathrooms.
Stayed 7 nights in Mar 2024
Response from Liezel on 1 Apr 2024
Aloha, thank you for your feedback, your feedback is very important to us. We're glad you enjoyed your stay with us and hope to provide service to you in the near future. Mahalo and Aloha!

8/10 Good

John

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Kauluwehi on 30 Mar 2024
Mahalo for your review. We hope to see you again soon.

8/10 Good

Jacob

Response from Juanita on 20 Mar 2024
Aloha!We're glad you enjoyed your stay with us and hope to provide service to you in the near future.  Mahalo and Aloha!

10/10 Excellent

Mark E

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
They are currently repainting, repairing, and renovating and everything was done quite well. The pool area is fantastic and the beach access is perfect. This was our 2nd time staying here and is definitely worth every penny.
Stayed 7 nights in Mar 2024
Response from Liezel on 19 Mar 2024
Thank you for your feedback, your feedback is very important to us. We're glad you enjoyed your stay with us and hope to provide service to you in the near future. Mahalo and Aloha!

10/10 Excellent

Steven

Liked: Property conditions & facilities
Stayed 1 night in Mar 2024
Response from Kauluwehi on 9 Mar 2024
Aloha, thank you for your feedback, your feedback is very important to us. We're glad you enjoyed your stay with us and hope to provide service to you in the near future. Mahalo and Aloha!

10/10 Excellent

Kelly

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
View
Stayed 4 nights in Feb 2024
Response from Kauluwehi on 9 Mar 2024
Thank you for your feedback. We hope to see you again. Mahalo

6/10 Okay

Debora

Travelled with family and small children
Liked: Property conditions & facilities
The reception and towel staff were always helpful. The cleaning staff was not friendly and at times rude.
Stayed 6 nights in Feb 2024
Response from Liezel on 28 Feb 2024
Aloha,Thank you for taking the time to complete our survey. We will use your feedback to improve and ensure this doesn’t happen again, For your future visit at the Hilton Vacation Club Kaanapali Beach,

8/10 Good

Steven

Liked: Property conditions & facilities
Friendly staff. Facilities are clean and well maintained.
Stayed 1 night in Feb 2024
Response from Liezel on 28 Feb 2024
Aloha, thank you for your feedback, your feedback is very important to us. We're glad you enjoyed your stay with us and hope to provide service to you in the near future. Mahalo and Aloha!

10/10 Excellent

Debbie Lynn

Liked: Staff & service, amenities, property conditions & facilities
Every thing was wonderful 🌸🌺
Stayed 5 nights in Feb 2024
Response from Liezel on 20 Feb 2024
Aloha, thank you for your feedback, your feedback is very important to us. We're glad you enjoyed your stay with us and hope to provide service to you in the near future. Mahalo and Aloha!

6/10 Okay

Jeneane

Travelled with family
This place is absolutely average. Not terrible but not good. The staff here seemed to be bothered about everything. Sorry to bother you while your working. The pool area is nice and there are alot of chairs. The best part of this place is the kids activity center. The staff in the activities area was amazing!
Stayed 6 nights in Feb 2024
Response from Juanita on 18 Feb 2024
Aloha Jeneane,I would like to thank you for taking the time to complete our survey. We’re very sorry to hear of your experience.  We aim to deliver a great experience, and we are saddened when we don’t meet expectations. We will use your feedback to improve and ensure this doesn’t happen again. For your future visit at the Kaanapali Beach Club, please feel free to give us a call so we can make your next visit enjoyable.  Mahalo Nui Loa

10/10 Excellent

Matt

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property exceeded our expectations. Outside appeared dated but the staff were remarkable. The location to the beach was superb. The hotel itself and the suite were perfect.
Stayed 1 night in Feb 2024
Response from KBC Guest Service Management Team on 11 Feb 2024
Mahalo Matt for sharing your feedback. We're glad you enjoyed your stay with us and hope to serve you again in the near future.

10/10 Excellent

Grant

Stayed 1 night in Feb 2024
Response from Kauluwehi on 21 Mar 2024
Mahalo Grant for sharing your feedback. We're glad you enjoyed your stay with us and hope to serve you again in the near future.

10/10 Excellent

John

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful views
Stayed 2 nights in Jan 2024
Response from Ulu on 10 Feb 2024
Thank you for your review. We hope you had a wonderful stay and hope to see you again. Mahalo

10/10 Excellent

Patrick

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Jan 2024
Response from Liezel on 3 Feb 2024
Aloha, thank you for your feedback, your feedback is very important to us. We're glad you enjoyed your stay with us and hope to provide service to you in the near future. Mahalo and Aloha!

8/10 Good

Donna

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Jan 2024
Response from Liezel on 3 Feb 2024
Aloha, thank you for your feedback, your feedback is very important to us. We're glad you enjoyed your stay with us and hope to provide service to you in the near future. Mahalo and Aloha!

10/10 Excellent

Jessica

Stayed 1 night in Jan 2024
Response from KBC Guest Service Management Team on 12 Jan 2024
Mahalo!