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"Parking extortionate £10 overnight when not in a locked area. Hairdryer wiring exposed. Ironing board cover burn specks. Only 1 teaspoon. Windows cannot open for fresh air. Air con unit shows filter require cleaning so was not working well. TV not all basic free view channels available. Worse of all, in a massive hotel only 2 points for lifts when you have luggage to carry, and only one set of the lifts goes to ground floor reception. Have to walk 15 mins to get to lifts ! Ridiculous when u have luggage to carry. Will not use again. Only positive it has a room safe. "

"Great location, handy for the shops and evening entertainment. Parking less than a minute away. Great bar on the 14th floor with a great view over the surrounding concrete and countryside. Breakfast was good in the morning and the rooms were spacious and clean. Shower could do with an extra couple of bars pressure but all in all thoroughly recommended. Booked it off previous recommendations and they were right to suggest it. "

"Very good location, staff was amazing very nice cozy clean hotel. Area is really good close to everything. The only thing is the rooms are so so so small i got the double room with window its for one person no more ."

"The staff were so helpful and pleasant. We checked in early, the room was lively and clean, the water hot, the bed so comfortable! East to get to the city. Would stay here again!"

"I stayed for one night. The clean was poor specially the sink. No shower gel was provided, so it was good that I brought mine. The room was for 2 adults and one child, and I only had 2 towels. The worst part of all was the smelly of smoke and weed. It was so strong that it was like someone had smoked in the room. I had to open the window to be able to sleep."

"Really clean, nice room and close to many restaurant"

"No air conditioning, light in bedroom didn’t work. No window so no air, given one pillow which was so flat I might aswell not had one. Was given a disabled room so shower was just wet room. Room was so claustrophobic and the fire alarm lit up the whole room so couldn’t sleep properly. "

"Horwood House is a fantastic place to stay. The room was lovely, staff so helpful and attentive and the grounds are beautiful. We had dinner in Harry’s Bar and breakfast in 1911 restaurant and the food was wonderful in both. Would highly recommend. "

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