I want to thank the person who was at the front disk, younger man, he was very helpful
Also at the restaurant the younger man and woman who worked there were very hospitable
Except for the the older man who was working at the restaurant, he was NOT friendly and he did not understand the concept of customer service, hopefully it will be shown to him.
We had stayed in Mercure in Rome few weeks earlier, so decided to do so again in Hamburg! Initially the location was a turn off on our final arrival, as we walked to the hotel from the station and being in a strange country it proofed hard to find! However with bus and train very near by we could reach centre 10-20 minutes max. once settled in!! Breakfast room and lobby staff very professional! Look forward to staying again in a Mercure !
The hotel has very clean rooms and a very nice breakfast ...
Every thing was perfect .. except that there no air conditioner in any rooms.. there is only a fan inside the room.. so i guess at summer it will be very difficult to stay there..
Internet connection was free and very fast .. every thing is professional ..
Also using subway, you can go to city center within 5 mins.
It was ok but not very close to Hauptbanhof
They even charge to give the bed sheet which was really weird
The beds were comfortable and it was clean and fine for friends to stay but you have to walk a little wavy to reach but young people can always have fun as there is a nice lobby area with good envoirment...