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"Helpful quick reception staff. Good parking. Good location to walk into Town. I’ve stayed at a couple of Harbour hotels and enjoyed them, little disappointed that the rooms here are older and need modernising to match their other hotels. Served what I needed with its location well though. "

"Friendly and professional"

"As described, clean and compact."

"Staff friendly and nice at check in, though room not cleaned properly, seems previous occupants liked to empty their milk and sugar on to the chair pulled up to the desk! Housekeeping failed to miss this when cleaning the room. Stayed in a cosy double which had a full length mirror, I’ve stayed in many of the rooms at Oatlands and even some of the more expensive rooms don’t have full length mirrors which I find odd. Curtains hanging off the rail - this is so easy to sort I fail to see why these things aren’t sorted promptly and plug in the bathroom sink was broken. I stay for the convenience for work and most of the time it just hits the mark - this time was just a below standard really. "

"Dinner in the garden restaurant was very good. The staff were extremely polite and helpful. I asked for the curry to be hotter than normal and when it arrived I couldn't eat it! They replaced it free of charge. Thanks for a very good dinner."

"Rooms a bit tired, table service took a while. But it's conveniently located at the end of a long day."

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"Located at the end of the shuttle. GATWICK NORTH. Take the SHUTTLE train, as you exit, walk a few feet and U-TURN to the elevators. ((Do not go inside Terminal). Elevator one level down, you will see hotel as doors open, cross street, and walk up to the far entrance doors (LG), take elevator up to Level O for RECEPTION. "

"The hotel was very close to the airport, just a few minutes on the bus and check out was quick and friendly. Rooms were very clean. However, the fire alarm went off at 3.30am, and the staff on the check out desk didn’t seem particularly concerned or bothered about this when I told him it had woken us up and ruined our sleep. A bit of a disappointing end to our stay. "