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"The hotel was a great location. The rooms are in need of an update but we had a pleasant stay "

"Everything was excellent "

"Yes "

"We were given an upgraded room which was lovely. The staff were great. Gym was good. I didn't realise that spa was only one hour of access a day but it was enough for us. Children can use the pool 7am to 9am and 4pm to 6pm so if you want a lane swim, best to avoid those times. Really lovely hotel."

"good value deal. nice room. very central, nice selection of breakfast items, would definitely stay again thankyou. "

"This is a grand annd old fashioned hotel. Staff are friendly, the food was pretty good (we ate at the restaurant one evening). My main criticism was that it was quite draftyThere’s lots of onsite parking, which is charged at £12 per night. "

"Ample parking. Breakfast plentiful and good selection."

"Lovely big room, comfortable bed, friendly welcoming staff! Only downside the room was overlooking the market square which made it noisy after pubs closed! Overall pleasant stopover! Will hopefully spend more time exploring Richmond next visit!"

"The room I was given was much older than it appeared in the photos. The carpet was not clean, and there was a strong unpleasant smell as soon as I entered the room. The bathtub glass in the bathroom was dirty, with mold covering the edges. The walls in the room were also in poor condition, with peeling paint and visible damage in several areas."