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"good"

"Overall I have good experience stay at the hotel , breakfast is excellent just when I check in seem like not have enough front staff to accommodate the customers"

"Thank you to the staff of the Hakone Kowakien Ten-yu. As soon as we got off the taxi, we were greeted with extraordinary warmth and extra attention to details! We inquired about directions to the Hakone doorway, but instead your staff personally drove us there! Your hospitality is above and beyond! We will definitely visit again! The onsen with the spectacular view is a sight to behold. Our only regret is that we couldn’t stay longer! Next time we will stayed much longer! "

"The room was fabulous. Service staff are very friendly. There are a lot of activities to do in the hotel. Living close to nature. The only downside is that it is not near the train station, you have to call the hotel to get someone to fetch you (Limit 6pm). Additionally, there aren't a lot of shops around but everything can be found in the hotel itself."

"A beautiful properly. We had a room with an onsen on our deck, it was supposed to have a lakeview but trees are all grown in and blocking. This place feels remote but there is a bus stop station close and the pirate ship/ cable cars. No stores or restaurants close by but we really enjoyed the breakfast and dinner buffets."

"It was a great easy stay for my children and I. 😊"

"Awsome location excellent views of the lake and Fuji (if the weather permits). Best place in town."

"Awesome view from hotel room, hot spring is very clean and comfortable. Room is little outdated, but very clean. Great experience with Japanese transitional room! Highly recommended."

"I like the Fuji mountain view of our room and also outlet mall next to it, the hot springs are fantastic."