Ghent Hotels, Norfolk

"The room has excellent view"

"We stayed in a one-bedroom suite. The kitchen was clean and well-equipped. However, the room had an unpleasant odor, and the sofa bed mattress was not comfortable. The employee was very helpful in resolving the mattress issue."

"The oceanfront was absolutely beautiful"

"I loved the location !Some of the front desk peo lacked a personality and customer service."

"Clean room, excellent beach view. The staff was very friendly."

"Good breakfast"

"nice view"

"The beach view was amazing!"

"Although the property was extremely dated, the room renovations in my space were nice. The first night was accompanied by high traffic(hotel had no control over) by it settled down and pleasant rest was attainable. However, the second night was extremely unnerving! With in the hotel was constant movement like the sound of furniture sliding(below or to the side of my room), and literally heavy stepping or pacing back and forth through the room above or beside. This went on all evening and night! I finally called the manager after 11pm I do believe and it stopped, and started again! He instructed me to call the front desk, so I did but NO one would answer after repeatedly trying. I checked out just before midnight because I could not get any rest. Exhausted I started my departure, after being awake sense 4:30 A. M. I was very disappointed. The lady at the desk asked for a hug of all things instead of offering solutions. She asked why didn't I call? The two associates smiled after I stayed that I had been trying to reach them. God forbid something worse were to have taken place! For $100/night after taxes I would expect much better conditions! Housekeeping staff was very pleasant! "