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"This place looks real nice online, but don't be mistaken! When i showed up the jacuzzi suite that i had already paid for, which is the reason i went to this hotel, was not available! The guy offered me a different room, with a jetted tub, instead for the same price! Not to mention the jetted tub was in between the bathroom and the bedroom area. Meaning there's no wall in between the bathroom and bedroom. Just a sliding glass shower door and a shower curtain. The floors look like they havent been vacuumed this year yet. Theres literally no amenities. No continental breakfast, no gym, no pool, i'm surprised the room had a tv and a fridge in it. I was very disappointed at my stay here at Hotel M Mt Pocono! It could be a real nice place. But whoever the owner is doesnt know what he's doing apparently! I'd give it maybe 1 star, only because you can tell that it used to be a nice place."

"Very kind and courteous staff. Complimentary breakfast was everything and the cocktails at the lounge were yummy. "

"Nice place but needs a lot of improvement. The staff was very nice and friendly."

"We wanted to enjoy the amenities, specifically the pool but we didn’t. The water was cold. Also, we tried ordering food by the pool but the staff said they only take orders until 5:45pm, we got there at 5:50pm."

"I was very disappointed with our overall experience. This was our first stay here, and unfortunately, it will likely be our last. Upon arrival, we encountered several cleanliness issues in our room, including dirty linens, a cleaning rag left behind from a previous guest, candy wrappers and crumbs on the floor, and hair in the sink. It took four separate conversations and over three hours for these issues to be addressed, and there was no effort made to compensate for the inconvenience. The check-in process was also frustrating, with a line that took over 45 minutes. Additionally, while there is a $25 parking fee, finding a spot was difficult and added to the inconvenience. On a more positive note, we did enjoy Aquatopia. The water rides were great, and the lazy river was especially fun. However, the wave pool appeared to have murky water and did not seem well-maintained, as I noticed multiple bandaids floating in it on consecutive days. The restaurant at Aquatopia also had long wait times (30+ minutes) and appeared to be understaffed. I hope this feedback is helpful in improving the guest experience moving forward."

"My room had no iron , and no hand soap was disposing.."

"Fun stay with cool outdoor and indoor pool."

"The rooms could be better. But overall it wasn’t bad. I enjoyed my stay. Staff was great. "

"Stayed there for 4 nights with family. This was our pitstop before a college visit in NY. The location was weird, hard to find off the freeway. Literally no exit, just a lane off the highway which we nearly missed. Also lots of construction in the whole area making it difficult to locate the entry. The room was basic but clean. The bed and pillows were comfortable (a true plus point). Towels clean. Room had a microwave and a fridge. Housekeeping was only every other day. Toilet seat was weird and needed an extender. Also, the toilet didn't flush well. True hot breakfast (eggs, potatoes and sausages) happened only on Sat and Sun (another plus point). The two ladies tending to the guests during breakfast were kind and caring. Food was plenty and promptly replenished during the breakfast hours on weekends. On other days, the only hot item was the waffles and toast. Considering the price and what we received, I wouldn't give them a bad rating. But I will also not stay here again since there are other options nearby. "