Restaurant

Reviews of Homewood Suites by Hilton Syracuse - Carrier Circle

3 out of 5
Homewood Suites by Hilton Syracuse - Carrier Circle
6006 Fair Lakes Rd, East Syracuse, NY

Reviews

9.0

Wonderful

Rating 10 - Excellent. 254 out of 397 reviews" "
Rating 8 - Good. 88 out of 397 reviews" "
Rating 6 - Okay. 28 out of 397 reviews" "
Rating 4 - Poor. 18 out of 397 reviews" "
Rating 2 - Terrible. 9 out of 397 reviews" "

9.0/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

9.2/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

6/10 Okay

Richard

Travelled with partner
Liked: Cleanliness, staff & service
I was on the first floor and the hallway smelled of chlorine and it was a bit noisy. The bed was comfortable and the shower had good pressure. The staff was very friendly
Stayed 2 nights in May 2024
Response from Donovan on 13 May 2024
Thank you for staying with us at the Homewood Suites Carrier Circle, Mr. Richard! We greatly appreciate your business and the feedback you left! We are so happy to hear you enjoyed your suite and our staff! I do apologize this past weekend was graduation and many families were in house utilizing the pool area. Which in return creates a need for more chlorine to be used, I do apologize that this smell and the noise levels were bothersome. We hope your next stay can be a 5/5!

8/10 Good

Mary

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Kind reception. Decent breakfast
Stayed 1 night in May 2024
Response from Donovan on 12 May 2024
Thank you for staying with us at the Homewood Suites Carrier Circle, Mary! We greatly appreciate your feedback, and we are thrilled you found our staff kind! We have started our breakfast ramp up and you will come to know a new Homewood breakfast by the end of summer! We hope your travels bring you back to us, so you can try the new and improved Homewood breakfast!

10/10 Excellent

LINDA

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Extremely nice property. We were in town for a Syracuse Law School graduation and they did a great job congratulating the graduates, complete with a photo area. Great breakfast, excellent room accommodations. I highly recommend this hotel.
Stayed 2 nights in May 2024
Response from Donovan on 8 May 2024
Thank you for staying with us at the Homewood Suites Carrier Circle, Mrs. Linda. We are so happy to hear that you enjoyed your stay for graduation weekend! We always appreciate the feedback and hope another visit "home" is in store soon!

8/10 Good

Anne, Cambridge

Stayed 3 nights in Apr 2024
Response from Donovan on 3 May 2024
Thank you for staying with us at the Homewood suites Carrier Circle Mrs. Anne! We are happy to hear that you enjoyed your stay with us! We hope to welcome you "home" again soon!

10/10 Excellent

JOHN

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Donovan on 23 Apr 2024
Thank you for staying with us at the Homewood Suites Carrier Circle, Mr. John! We are so happy to hear you enjoyed your stay with us! We can't wait to welcome you home again soon!

10/10 Excellent

Jessica

Travelled with family, Travelled with family and small children, Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Out of all the hotels I have stayed at this is by far my favorite hotel to book and stay at. Staff is always so friendly, property is always so clean and neat. Makes me feel so comfortable!
Stayed 1 night in Apr 2024
Response from Donovan on 18 Apr 2024
Thank you for your recent stay with us at the Homewood Suites Carrier Circle Jassica! We are thrilled to hear that you truthfully enjoyed your stay and our staff! We always strive for greatness, and it looks like we hit that mark with your stay! We can't wait to welcome you back soon!

10/10 Excellent

CLAUDIO

Stayed 5 nights in Mar 2024
Response from Donovan on 29 Apr 2024
Thank you for your stay with us at the Homewood Suites Carrier Circle Mr. Claudio. We greatly appreciate the feedback and hope to have you back again soon!

8/10 Good

shirley

Liked: Cleanliness, staff & service, property conditions & facilities
This hotel is safe, clean & comfortable Good breakfast options Very nice front desk
Stayed 4 nights in Mar 2024
Response from Donovan on 10 Apr 2024
Thank you for your recent stay and feedback, Shirley! We greatly appreciate your business and look forward to welcoming you back again soon!

10/10 Excellent

Pat

Stayed 2 nights in Mar 2024
Response from Donovan on 20 Apr 2024
Thank you for your recent stay with us at the Homewood Suites Carrier Circle Pat! We are so happy to hear that you enjoyed your stay with us! We can't wait to see you again soon!

4/10 Poor

David

Travelled with family
Too much noise, no sleep
Stayed 4 nights in Mar 2024
Response from Donovan on 10 Apr 2024
Thank you for staying with us at the Homewood Suites Carrier Circle, David. I am sorry to hear you faced issues with noise during your stay! I hope next visit we can provide a serene stay!

10/10 Excellent

Xavier, Gatineau

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and spacious rooms.
Stayed 1 night in Mar 2024
Response from Donovan on 29 Mar 2024
Thank you for staying with us at the Homewood Suites Carrier Circle, Xavier! We greatly appreciate your business as well as feedback!

10/10 Excellent

Brandy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very nice
Stayed 2 nights in Mar 2024
Response from Donovan on 21 Mar 2024
Thank you for your recent stay with us at the Homewood Suites Carrier Circle, Brandy. We are so happy to hear that you enjoyed your stay with us. We can't wait to welcome you home again soon!

4/10 Poor

David

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Donovan on 22 Mar 2024
Thank you for your recent stay with us at the Homewood Suites Carrier Circle, Mr. David! While we understand not every stay can be perfect, we always strive for such. Please feel free to reach out to us at the hotel to discuss your stay further!

10/10 Excellent

Melissa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Donovan on 17 Mar 2024
Thank you for staying with us at the Homewood Suites Carrier Circle, Melissa! We greatly appreciate the feedback and can't wait to welcome you back soon!

10/10 Excellent

Sara

Likes it
Stayed 1 night in Feb 2024
Response from Donovan on 7 Mar 2024
Thank you for your recent stay with us at the Homewood Suites Carrier Circle, Sara! We are thrilled to hear you enjoyed your stay! We can't wait to welcome you back again soon!

10/10 Excellent

Jessica

Stayed 1 night in Mar 2024
Response from Donovan on 24 Mar 2024
Thank you for your recent stay with us at the Homewood Suites Carrier Circle, Jessica. We are so happy to hear that you enjoyed your stay with us. We can't wait to welcome you home again soon!

10/10 Excellent

Carley

Stayed 1 night in Mar 2024
Response from Donovan on 24 Mar 2024
Thank you for your recent stay with us at the Homewood Suites Carrier Circle, Carley. We are so happy to hear that you enjoyed your stay with us. We can't wait to welcome you home again soon!

4/10 Poor

matthew

Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Donovan on 3 Mar 2024
Thank you for staying with us at the Homewood Suites Carrier Circle Matthew. I am sorry to hear that you did not enjoy your stay with us. Please feel free to call the hotel directly to speak with a member of management about the stay and what we could have done better.

4/10 Poor

kristina

Travelled with family
Liked: Staff & service
Disliked: Room comfort
Disappointing
The pool water was murky and dirty, I could see hair floating in the water. The WiFi would not connect and when I called down to the front desk the man I spoke with could’ve cared less. When you have a child with extra needs having WiFi is crucial. Also, the beds are incredibly uncomfortable.
Stayed 1 night in Feb 2024
Response from Donovan on 28 Feb 2024
Thank you for staying with us at the Homewood Suites Carrier Circle Kristina. We are truly sorry to hear that you had such an experience with us. I will certainly be having a conversation with all of our desk staff on customer engagement and best practices. I will also be having a meeting with our maintenance team to discuss issues with the pool. I hope your next visit we can deliver the type of service and accommodations you would expect!

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Room was functional and plenty of space. The full sized fridge was a bonus! However the bathroom space was very small
Stayed 1 night in Feb 2024
Response from Donovan on 28 Feb 2024
Thank you for staying with us at the Homewood Suites Carrier Circle! We are glad you found our rooms spacious and functional to your needs. We hope to welcome you back again soon!

10/10 Excellent

Alice, Charlestown

Travelled with family and small children, Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Staff is so helpful and kind!
Stayed 1 night in Feb 2024
Response from Donovan on 27 Feb 2024
Thank you for staying with us at the Homewood Suites Carrier Circle, Alice! We are thrilled to hear you enjoyed your stay and that our staff went above and beyond to make your stay enjoyable! We can't wait to welcome you home again soon!

10/10 Excellent

Carl

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from Donovan on 24 Feb 2024
Thank you for staying with us at the Homewood Suites, Carl! We greatly appreciate your business and feedback! We hope a return visit is warranted soon!

6/10 Okay

Verified traveller

Travelled with group
Liked: Staff & service, room comfort
Just okay for the price
Was expecting a little nicer for the price. Only one dining chair and the table was very flimsy, stains on arm chair in living space. Temperature situation was weird, alternating between heat and AC. Breakfast was disappointing- rubbery dry sausage & omelettes, no milk for cereal etc. The rooms are large and was nice for a little spring break pool fun for the kids.
Stayed 1 night in Feb 2024
Response from Donovan on 21 Feb 2024
Thank you for staying with us at the Homewood Suites Carrier Circle! We are sorry to hear that you weren't fully satisfied with your stay. We strive for greatness, and we will take all of your comments into consideration especially regarding breakfast and the room condition! We hope next visit we can show our true potential.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent suites
Stayed 1 night in Feb 2024
Response from Donovan on 21 Feb 2024
Thank you for staying with us at the Homewood Suites Carrier Circle! We are so happy to hear that you enjoyed your stay with us! We strive for greatness, and it sound like we hit that mark!

10/10 Excellent

KATHLEEN

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
ALL WAS GREAT
Stayed 2 nights in Feb 2024
Response from Donovan on 17 Feb 2024
Thank you for staying with us at the Homewood Suites Carrier Circle Kathleen! We greatly appreciate your business as well as the positive feedback! We can't wait to welcome you "home" again soon!

10/10 Excellent

Ashley

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very comfortable rooms and great hospitality.
Stayed 1 night in Feb 2024
Response from Donovan on 13 Feb 2024
Thank you for staying with us at the Homewood Suites Carrier Circle! We greatly appreciate your business and feedback! We are thrilled to hear that you enjoyed your stay! We can't wait to see you again soon!

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Would stay here again definitely
Love this hotel- staff was very accommodating. I chose an accessible room and it fit my needs well. Everything was pretty close by. Room was spacious and clean.
Stayed 3 nights in Feb 2024
Response from Donovan on 7 Feb 2024
Thank you for staying with us at the Homewood SUites Carrier Circle! We greatly appreciate your business and feedback! I am so happy to hear that your room was just what you were looking for between space, cleanliness, and proximity! We can't wait to welcome you back soon!

8/10 Good

Philip

Business traveller
Suites are very cozy.
Stayed 1 night in Jan 2024
Response from Donovan on 7 Feb 2024
Thank you for staying with us at the Homewood Suites Carrier Circle, Philip! Thank you for the feedback, while we always reach for a 5/5, we understand every stay can't be perfect. We hope we get a chance to earn that additional point in the near future!

10/10 Excellent

Shann

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024
Response from Donovan on 7 Feb 2024
Thank you for staying with us at the Homewood Suites Carrier Circle, Shann! I'm thrilled to hear you had a great stay! We hope to welcome you "home" again soon!

8/10 Good

Della

Stayed 1 night in Jan 2024
Response from Donovan on 7 Feb 2024
Thank you for staying with us at the Homewood Suites Carrier Circle, Della! We are so happy to hear you enjoyed your stay with us, next visit we hope to achieve that coveted 5/5 rating!

10/10 Excellent

Amber

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Donovan on 7 Feb 2024
Thank you for staying with us at the Homewood Suites Carrier Circle, Amber! We strive for excellence, and it sounds like we hit it during your stay! We can't wait to welcome you "home" soon!

10/10 Excellent

Michael, Woonsocket

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely accommodating
Stayed 1 night in Dec 2023
Response from Donovan on 7 Feb 2024
Thank you for staying with us at the Homewood Suites Carrier Circle, Michael! We try our best to never say the word "No", if there is something we can assist with we will always do what we can to help! We can't wait to welcome you back soon!

10/10 Excellent

Frank, Cambridge

Stayed 1 night in Dec 2023
Response from Donovan on 7 Feb 2024
Thank you for staying with us at the Homewood Suites Carrier Circle, Frank! We are thrilled to hear that you enjoyed your stay with us, we hope next visit we can achieve an even better stay!

10/10 Excellent

Lauren

Stayed 3 nights in Dec 2023
Response from Donovan on 7 Feb 2024
Thank you for staying with us at the Homewood Suites Carrier Circle, Lauren! I'm so excited to hear that you had an amazing experience at our hotel! We can't wait to welcome you "home" soon!

2/10 Terrible

Sierra

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
My tv didn’t work and my pullout bed had springs sticking up so bad they left marks in my body when I woke up
Stayed 1 night in Dec 2023
Response from Donovan on 7 Feb 2024
Thank you for staying with us at the Homewood Suites Carrier Circle, Sierra. I am very sorry to hear your stay did not meet your standards or ours. I have made sure our maintenance team is aware of these comments and will be doing TV checks along with sofa checks for all pullout beds. Thank you for the feedback, we hope next visit we can show our true potential!

10/10 Excellent

María

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Donovan on 7 Feb 2024
Thank you for staying with us at the Homewood Suites Carrier Circle, Maria! We are so happy to hear you enjoyed your stay with us! We hope to welcome you "home" again soon!

10/10 Excellent

Edward

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Gregory

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Nov 2023
Response from Donovan on 28 Nov 2023
Thank you for your recent stay with us at the Homewood Suites Carrier Circle Mr. Gregory. We are thrilled to hear you enjoyed your stay with us! We can't wait to welcome you home again soon!

8/10 Good

Robert

Stayed 2 nights in Nov 2023
Response from Donovan on 7 Feb 2024
Thank you for staying with us at the Homewood Suites Carrier Circle, Robert! While we always strive for perfection, we understand that it is not always possible. I hope we have a chance to achieve it next visit!

8/10 Good

Ivanka

Stayed 1 night in Nov 2023
Response from Donovan on 7 Feb 2024
Thank you for staying with us at the Homewood Suites Carrier Circle, Ivanka! Thank you for the feedback! We hope next visit is a 5/5!

10/10 Excellent

Katia

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Nov 2023
Response from Donovan on 13 Nov 2023
Thank you very much for your recent stay with us at the Homewood Suites Carrier Circle Mrs. Katia! We are so please that you were happy with all aspects of the stay! We can't wait to welcome you "home" again soon!

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Donovan on 7 Nov 2023
Thank you so very much for the feedback and staying with us Mrs. Jennifer! We greatly appreciate the feedback and we hope you felt at home during your stay!

8/10 Good

Heather

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023
Response from Donovan on 7 Nov 2023
Thank you for staying with us Mrs. Heather! We greatly appreciate the feedback! We hope next visit we can bring that rating up to a 10!

10/10 Excellent

Jacqueline

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a great stay. The hotel and our room were very clean. All staff that we encountered were very nice and professional. We would definitely stay here again when in the area.
Stayed 2 nights in Oct 2023
Response from Donovan on 31 Oct 2023
That's what we like to hear Jacqueline! We are so happy to hear that you enjoyed your stay with us, and we can't wait to welcome you home again soon!

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023
Response from Donovan on 30 Oct 2023
Thank you for staying with us at the Homewood Suites Carrier Circle! We hope next visit we can earn that coveted 10/10 rating!

10/10 Excellent

Rachel

Stayed 2 nights in Oct 2023
Response from Donovan on 24 Oct 2023
Thank you for your stay with us at the Homewood Suites Carrier Circle Rachel! We greatly appreciate your feedback and hope to welcome you "Home" again soon!

8/10 Good

Shih-Yen

Liked: Cleanliness, amenities, property conditions & facilities
.
Stayed 1 night in Oct 2023
Response from Donovan on 21 Oct 2023
Thank you for staying with us! We hope you enjoyed your stay! Next Visit we are aiming for a 5!

10/10 Excellent

Peter

Stayed 1 night in Oct 2023
Response from Donovan on 18 Oct 2023
Thank you for your recent stay at our hotel! I hope you felt at home. We can’t wait to welcome you home again soon!

10/10 Excellent

Mary

Stayed 2 nights in Oct 2023
Response from Donovan on 3 Nov 2023
We would like to thank you for staying with us at the Homewood Suites Carrier Circle! we would also like to thank you for the feedback, Mrs. Mary! We hope next visit can be just as good if not better!

10/10 Excellent

Maria

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Sep 2023
Response from Donovan on 12 Oct 2023
Thank you for staying with us at the Homewood Suites Carrier Circle Maria! We are ecstatic to hear you thoroughly enjoyed your stay with us! We cant wait to welcome you "home" again soon!