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Overview of Portola Hotel & Spa at Monterey Bay

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Guest reviews

4.2 / 5Very Good
2,157 reviews
Guests rated this property 4.5/5 for cleanliness.

Amenities

  • Pool
  • Pet Friendly
  • Spa
  • Restaurant

Map

What's nearby

Popular LocationMonterey Convention Center1 min walk
Popular LocationFishermans Wharf4 min walk
RestaurantStarbucks1 min walk
RestaurantCibo Ristorante Italiano1 min walk
AirportMonterey, CA (MRY-Monterey Peninsula)11 min drive

Choose dates to view prices

  • Room, 2 Double Beds (Courtyard)

    Room amenities

    • 32 sq m
    • Sleeps 4
    More details
  • Room, 1 King Bed (Courtyard)

    Room amenities

    • 32 sq m
    • Sleeps 2
    More details
  • Room, 2 Queen Beds, Harbour View

    Room amenities

    • 32 sq m
    • Harbor view
    • Sleeps 4
    More details
  • Room, 1 King Bed, Harbour View

    Room amenities

    • 32 sq m
    • Harbor view
    • Sleeps 2
    More details
  • Room, 2 Double Beds (Portola)

    Room amenities

    • 32 sq m
    • Sleeps 4
    More details
  • Room, 1 King Bed (Portola)

    Room amenities

    • 32 sq m
    • Sleeps 2
    More details
  • Room, 1 Double Bed, Accessible

    Room amenities

    • 32 sq m
    • Sleeps 2
    More details
  • Room, 1 King Bed, Accessible

    Room amenities

    • 32 sq m
    • Sleeps 2
    More details
  • Run of House

    Room amenities

    • 32 sq m
    • Sleeps 2
    More details
  • Room, 1 King Bed (Partial View)

    Room amenities

    • 32 sq m
    • Partial ocean view
    • Sleeps 3
    More details
  • Room, 2 Queen Beds (Partial View)

    Room amenities

    • 32 sq m
    • Partial ocean view
    • Sleeps 4
    More details

About this area

Monterey

Located in Monterey, Portola Hotel & Spa at Monterey Bay is connected to the convention centre. Fisherman's Wharf and Pebble Beach Golf Links are worth checking out if an activity is on the agenda, while those wishing to experience the area's natural beauty can explore Monterey Bay and 17-Mile Drive. Monterey Bay Aquarium and Dennis the Menace Park are also worth visiting. Discover the area's water adventures with kayaking and scuba diving nearby, or enjoy the great outdoors with ecotours and hiking/biking trails. Our guests love the resort's location for the sightseeing.

Visit our Monterey travel guide
Map
Popular Location

What's nearby

  • Monterey Convention Center - 1 min walk
  • Fishermans Wharf - 4 min walk
  • Waterfront - 6 min walk
  • Dennis the Menace Park - 13 min walk
  • Cannery Row - 15 min walk

Getting around

  • Salinas Station - 25 min drive
  • Monterey, CA (MRY-Monterey Peninsula) - 11 min drive

Restaurants

  • Jacks Monterey — 1 min walk
  • Peters B's Craft Brewery — 1 min walk
  • Starbucks - 1 min walk
  • Cibo Ristorante Italiano - 1 min walk
  • Saffron - 1 min walk

About this property

Portola Hotel & Spa at Monterey Bay

4-star adventure resort connected to the convention centre in Downtown Monterey
This smoke-free resort features 3 restaurants, a full-service spa and an outdoor pool. Other amenities include 2 bars/lounges, a 24-hour fitness centre and a coffee shop/café. All 379 rooms feature comforts such as pillowtop beds and premium bedding, while conveniences include fridges and coffee makers. Wireless Internet access (surcharge) and wired Internet (surcharge) are standard, as are LCD TVs with cable channels.
Portola Hotel & Spa at Monterey Bay offers 379 forms of accommodation with a safe and coffee/tea makers. Pillowtop beds feature premium bedding. 42-inch LCD televisions come with cable channels and pay-per-view films. Bathrooms include baths or showers, bathrobes, complimentary toiletries and hairdryers.
In-room wired and wireless Internet access is available for a surcharge. Business-friendly amenities include telephones along with free local calls (restrictions may apply). Additionally, rooms include an iron/ironing board and a ceiling fan. Housekeeping is offered on a daily basis and hypo-allergenic bedding can be requested.

Property amenities

Internet

Available in all rooms: WiFi (USD 9.95 per 24-hour period), Wired Internet (surcharge)
Available in some public areas: WiFi (USD 9.95 per night)

Parking and public transport

Self parking: USD 21.00 per day
Valet parking: USD 25.00 per day
Parking height restrictions apply

Food and drink

Buffet breakfast available for a fee daily 6 AM–11 AM: USD 22.95 for adults and USD 7.99 for children
3 restaurants and 1 coffee shop/cafe
2 bars/lounges
Room service available

Things to do

24-hour fitness centre
Full-service spa
Outdoor pool
Shopping

Family friendly

Dry-cleaning service
Free cots/infant beds
Free rollaway/extra beds
Outdoor pool
Fridge

Conveniences

Lift
Front-desk safe
Newspapers in reception

Guest services

24-hour front desk
Concierge services
Daily housekeeping
Dry-cleaning service
Luggage storage
Multilingual staff
Porter
Tour/ticket assistance
Wedding services

Languages spoken

English
Filipino
Spanish

Business services

Business centre
Meeting rooms
Conference space (60000 square feet)

Outdoors

Terrace

Spa

Body scrubs
Body treatments
Body wraps
Couples treatment room(s)
Detox wraps
Facials
Manicures and pedicures
Massage/treatment rooms
Spa open daily
Steam room

Accessibility

If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.
Accessible bathroom
Assistive listening devices available
Braille signage
Handrails in stairwells
In-room accessibility
Pool hoist on site
Roll-in shower
Visual alarms in hallways
Well-lit path to entrance
Wheelchair-accessible business centre
Wheelchair-accessible concierge desk
Wheelchair-accessible parking
Wheelchair-accessible path to lift
Wheelchair-accessible pool
Wheelchair-accessible public bathroom
Wheelchair-accessible registration desk
Wheelchair-accessible restaurant
Wheelchair accessible (may have limitations)

More

Fireplace in reception
Smoke-free property

Room amenities

Bedroom

Ceiling fan
Free cots/infant beds
Free rollaway beds
Heating
Hypo-allergenic bedding
Linens
Pillow-top mattress
Premium bedding

Bathroom

Bathrobes
Bathtub or shower
Free toiletries
Hairdryer
Towels

Entertainment

42-inch LCD TV
TV channels
Films for purchase

Food and drink

Coffee/tea maker
Fridge

More

Connecting rooms available
Free local calls
Iron/ironing board
Phone
Safe

Policies

Check-in

Check-in between 4 PM and 2 AM
Late check-in subject to availability

Check-out

Check-out before noon

Special check-in instructions

To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation
If you are planning to arrive after 11:00 PM please contact the property in advance using the information on the booking confirmation
Guests must contact the property for check-in information

Pets

Pets are allowed for an extra charge of USD 50 per accommodation, per night (maximum USD 100 per stay)
2 per room (up to 150 lb/68 kg)
Food and water bowls are available
Specific rooms only, restrictions apply; pet-friendly rooms can be requested by contacting the property on the number on the booking confirmation

Children and extra beds

Children are welcome
Kids stay free! Children stay free when using existing bedding
Free rollaway/extra beds!
Free cots (infant beds)

Payment types

American Express
Diners Club
Discover
JCB International
Mastercard
Visa

Important information

Optional extras

The following fees and deposits are charged by the property at the time of service, check-in or check-out.

  • Fee for buffet breakfast: USD 22.95 for adults and USD 7.99 for children (approximately)
  • Fee for in-room wireless Internet: USD 9.95 per 24-hour period (rates may vary)
  • Fee for in-room wired Internet: USD 9.95 per 24-hour period (rates may vary)
  • Fee for wireless Internet in public areas: USD 9.95 per night (rates may vary)
  • Self-parking fee: USD 21.00 per day (in/out privileges)
  • Valet parking fee: USD 25.00 per day (in/out privileges)
  • Pet fee: USD 50 per accommodation, per night (maximum USD100 per stay)
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy.
Government-issued photo identification and a credit card may be required at check-in for incidental charges.
Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.
    Noise-free guestrooms cannot be guaranteed.

We should mention

This property's policy is to refuse certain bookings for the purpose of group events or parties, including stag and hen parties
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Some facilities may have restricted access; guests can contact the property for details using the contact information on the booking confirmation
The property allows pets in specific rooms only and has other pet restrictions (surcharges apply and can be found in the Fees section); guests can arrange to bring pets by contacting the property directly, using the contact information on the booking confirmation
A car is not required for transport to and from this property
Parking height restrictions apply

Property is also known as

Portola Hotel Monterey Bay
Portola Hotel
Portola Monterey Bay
Portola Hotel And Spa At Monterey Bay
Portola
Portola Hotel Spa at Monterey Bay

Frequently asked questions

Can I cancel my reservation for free at Portola Hotel & Spa at Monterey Bay and receive a full refund?
Yes, Portola Hotel & Spa at Monterey Bay offers free cancellation on select room rates, because flexibility matters! Please refer to Portola Hotel & Spa at Monterey Bay cancellation policy on our site for more details about any exclusions or requirements.
Does this resort have a pool?
Yes, this property has an outdoor pool.
Is Portola Hotel & Spa at Monterey Bay pet-friendly?
Yes, this property allows pets (limit 2 per room) with a maximum weight of up to 68 kg per pet. There's a required deposit per night.
How much is parking at Portola Hotel & Spa at Monterey Bay?
Self-parking is available for USD 21.00 per day. Valet parking is available for USD 25.00 per day.
What time is check-in at this property?
Check-in is from 4 PM to 2 AM. Late check-in is available during limited hours.
What time is check-out at Portola Hotel & Spa at Monterey Bay?
Checkout is at noon.
Where is Portola Hotel & Spa at Monterey Bay located?
Located in Downtown Monterey, this spa resort is within a 5-minute walk of Monterey Convention Center and Fisherman's Wharf. Monterey Bay and Cannery Row are also within 1 mile (2 km).

Guest reviews

4.2
Very Good
5 - Excellent
1,023
4 - Good
729
3 - Okay
242
2 - Mediocre
119
1 - Poor
44
4.5
Cleanliness
4.3
Service and Staff
4.3
Amenities
4.1
Property condition

4/5 Good

  • Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Stayed 2 nights in Mar 2020

5/5 Excellent

  • Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Stayed 2 nights in Mar 2020

5/5 Excellent

  • Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Stayed 1 night in Feb 2020

5/5 Excellent

  • Liked: Cleanliness, staff & service, property conditions & facilities

Stayed 2 nights in Feb 2020

5/5 Excellent

  • Liked: Cleanliness, staff & service, property conditions & facilities

Absolutely beautiful hotel with the most comfortable bed & bedding. Staff were so helpful and the hotel is located in a great spot. Restaurant was also very good. Our only regret is we did not stay longer!

Stayed 1 night in Feb 2020