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Hilton Garden Inn Hangzhou West Lake

3.5 star property
Travelers can start their day with a workout at the gym to feel energized, then explore local cuisine through convenient meal delivery service.

Choose dates to view prices

Located in Downtown Hangzhou, the Hilton Garden Inn Hangzhou West Lake combines modern comfort with practicality. Guests can maintain their fitness routine at the gym, savor a meal at the on-site restaurant, and stay connected with complimentary WiFi in every room.

Reviews

9.8 out of 10
Exceptional

Popular amenities

  • Free Wi-Fi
  • Restaurant
  • Air-conditioning
  • Gym
  • Breakfast available
  • Business services
The current price is NZ$117
includes taxes & fees
7 June - 8 June

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About this property

Hilton Garden Inn Hangzhou West Lake

  • Hotel remodelled in 2024 and located near West Lake
  • Hilton Garden Inn Hangzhou West Lake provides amenities, such as a gym and a restaurant. Stay connected with free in-room WiFi.
  • Additional perks include:
    • Buffet breakfast (surcharge), a 24-hour front desk and a lift
    • Meeting rooms, local meal delivery service and a front desk safe
    • Smoke-free property
  • Room features
  • All 96 rooms feature comforts such as air conditioning, as well as perks such as free WiFi and desk chairs.
  • Extra amenities include:
    • Showers and hairdryers
    • Flat-screen TVs with cable channels
    • Wardrobes/cupboards, coffee/tea makers and daily housekeeping

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Policies

Check-in

Check-in time starts at 3:00 PM
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in
The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification, and other arrangements must be coordinated with the property prior to arrival
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children younger than 18 are not allowed at this adults-only property; all guests 18 and older are welcome
Rollaway/extra beds are not available.
Cots (infant beds) are not available

Payment types

Important information

Optional extras

  • Fee for buffet breakfast: from approximately CNY 88 per person

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, mobile payments and cash
Mobile payment options include: Alipay and WeChat Pay
This property reserves the right to pre-authorise the guest's credit card prior to arrival.

We should mention

Guests under 18 years old are not permitted at this adults-only property
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
No pets and no service animals are allowed at this property

National rating

Property class, provided by our rating system, is based on property type, amenities and services.

Frequently asked questions

Is Hilton Garden Inn Hangzhou West Lake pet-friendly?

No, pets are not allowed at this property.

How much does it cost to stay at Hilton Garden Inn Hangzhou West Lake?

As of 22 May 2026, prices found for a 1-night stay for 2 adults at Hilton Garden Inn Hangzhou West Lake on 7 Jun 2026 start from NZ$117, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

How much is parking at Hilton Garden Inn Hangzhou West Lake?

Hilton Garden Inn Hangzhou West Lake doesn't offer parking.

What time is check-in at Hilton Garden Inn Hangzhou West Lake?

Check-in begins at 3:00 PM. After-hours check-in is not available.

What time is check-out at Hilton Garden Inn Hangzhou West Lake?

Checkout is at noon.

Where is Hilton Garden Inn Hangzhou West Lake located?

Located in Downtown Hangzhou, this hotel is 0.8 mi (1.3 km) from Westlake Culture Plaza and 2.2 mi (3.6 km) from West Lake. Wulinmen Wharf and Zhejiang Museum of Natural History are also within 1 mile (2 km). Chaowang Road Station is 17 minutes by foot and West Lake Cultural Square Station is 17 minutes.

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on selected room rates because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Reviews

9.8

Exceptional

9.8

Cleanliness

10

Amenities

10

Staff & service

9.8

Property conditions & facilities
Rating 10 - Excellent. 27 out of 31 reviews
Rating 8 - Good. 3 out of 31 reviews
Rating 6 - Okay. 1 out of 31 reviews
Rating 4 - Poor. 0 out of 31 reviews
Rating 2 - Terrible. 0 out of 31 reviews

Reviews

Verified

10/10 Excellent

Randy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Favorite in Hangzhou

Great place in a great area
Stayed 1 night in Dec 2024
Verified

10/10 Excellent

Jonathan

Liked: Cleanliness, amenities, property conditions & facilities
Great location and friendly staff. Value for money.
Stayed 1 night in May 2025
Verified

10/10 Excellent

Randy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great

Great service, great location
Stayed 2 nights in Oct 2024
Verified

10/10 Excellent

Randy

Liked: Cleanliness, staff & service, amenities
Great staff , great location
Stayed 4 nights in Nov 2025
Verified

10/10 Excellent

Randy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

best place in Hangzhou

Best place in Hangzhou
Stayed 2 nights in Oct 2024
Verified

10/10 Excellent

Randy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Hidden gem

Nice small hotel in a great area
Stayed 1 night in Dec 2024
Verified

10/10 Excellent

Randy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

My favourite in Hangzhou

Perfect little hotel with all conveniences needed
Stayed 2 nights in Nov 2024
Verified

10/10 Excellent

Zi Yi

Liked: Cleanliness, staff & service, property conditions & facilities
Well cleaned hotel
Stayed 3 nights in Mar 2025
Verified

10/10 Excellent

Zheyang

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent place to stay. It excells when being compared with the counterpart in US. The overall hotel experience is 1 to 2 tiers higher.
Stayed 2 nights in Aug 2025
Verified

10/10 Excellent

Lily

Liked: Cleanliness, staff & service, amenities
Clean room, good staffs, breakfast. Have self served washer and dryer. Convenient location. Good value.
Stayed 3 nights in Oct 2025
Verified

10/10 Excellent

Randy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Favorite

My favorite place to stay in Hangzhou.
Stayed 2 nights in Oct 2024
Verified

10/10 Excellent

CHENG-JUNG

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
good
Stayed 1 night in Nov 2025
Verified

10/10 Excellent

Edward

Liked: Cleanliness, staff & service, property conditions & facilities
Na
Stayed 2 nights in May 2025
Verified

10/10 Excellent

TAKUEN

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
杭州の中心部にある地下鉄「龍翔橋駅」から徒歩約15分の場所に位置しています。 ホテル内にはランチやディナーのレストランはありませんが、周辺には大小さまざまな飲食店が多くあり、食事には困りません。 朝食は充実しており満足できました。 また、チェックアウトは午後2時まで可能で、ゆったり過ごせる点も魅力です。
Stayed 1 night in Apr 2026
Verified

10/10 Excellent

Wun Ci

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
長輩很滿意 就是離地鐵有點遠
Stayed 3 nights in Nov 2025
Verified

10/10 Excellent

Junya

Liked: Cleanliness, amenities, property conditions & facilities
とても綺麗なホテルでゆっくりできました。また出張時に利用したいと思います。
Stayed 1 night in Oct 2025
Verified

10/10 Excellent

CHIN MEI

Liked: Cleanliness, staff & service, amenities
安靜、乾淨！早餐食物還可以，但不豐富！唯一可惜 ，師傅的臉很臭，讓人食慾受影響。
Stayed 2 nights in Oct 2025
Verified

10/10 Excellent

Siu Chun

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
非常方便，酒店員工很友善，附近很多商場，又近西湖
Stayed 5 nights in May 2025
Verified

10/10 Excellent

SHU HSING

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

完美的新裝潢入住體驗

服務親切有笑容，解說詳盡。
Stayed 1 night in Mar 2025
Verified

10/10 Excellent

SHU HSING

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

極佳體驗

櫃檯人員親切熱情有笑容，解說詳明。
Stayed 1 night in Mar 2025
Verified

10/10 Excellent

SHU HSING

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

杭州舒適之旅

接待櫃檯人員服務熱忱細心有笑容，值得稱讚。房間新裝修、設備新穎、乾淨、舒適。
Stayed 1 night in Mar 2025
Verified

10/10 Excellent

Fidencio

Liked: Staff & service, property conditions & facilities
Excelente!
Stayed 4 nights in Oct 2024
Verified

10/10 Excellent

mokhtar

Stayed 2 nights in Apr 2026
Verified

10/10 Excellent

lili

Stayed 1 night in Dec 2025
Verified

10/10 Excellent

Wun Ci

Stayed 4 nights in Nov 2025