The room was nice and clean. Location is great—near local restaurants; Shinsaegae Department Store and Dongdaegu Station (bus and rail) are only a 10-15min walk. However, my initial enthusiasm was dampened by the disappointing check-in experience. Despite attendants behind the desk in the empty lobby, none acknowledged our presence until I made a remark to my companion. Even then, there was a notable absence of a simple 'Hello'. I took the initiative to initiate conversation and inquire about our reservation. The customer service fell significantly short given the price we paid and the esteemed reputation the establishment aimed to maintain. The checkout was a bit better; although the attendant seemed awkward, she managed a smile. On a brighter note, the cleaning lady was a standout—her genuine friendliness and professionalism were truly remarkable!