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The Westin Cozumel

4.5 star property
Beachfront resort with calming spa services
your current months are May, 2024 and June, 2024.
May 2024
June 2024

The Westin Cozumel

Photo gallery for The Westin Cozumel

2 restaurants, breakfast, lunch served; local and international cuisine
Exterior detail
Studio Suite, 1 King Bed, Oceanfront
2 restaurants, breakfast, lunch served; local and international cuisine
Outdoor treatment area, sauna, steam room, body treatments, body wraps

Overview of The Westin Cozumel

Reviews
8.4

Very good

Popular amenities

  • Pet-friendlyPet-friendlyPet-friendly
  • Free WiFiFree WiFiFree WiFi
  • PoolPoolPool
  • SpaSpaSpa
  • Breakfast availableBreakfast availableBreakfast available
  • Parking includedParking includedParking included

Explore the area

Map
Carretera Costera Norte Km. 4.8, Cozumel, QROO
  • Popular LocationPunta Langosta Pier6 min drive
  • Popular LocationSan Miguel Church7 min drive
  • AirportCozumel, Quintana Roo (CZM-Cozumel Intl.)10 min drive
  • Popular LocationIsla de Pasion11 min drive
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Room options

View all photos for Classic Room, 2 Queen Beds, Balcony

Classic Room, 2 Queen Beds, Balcony

Classic Room, 2 Queen Beds, Balcony

Highlights

Balcony
Air conditioning
Free cots/infant beds
LED TV
Premium bedding
Blackout curtains
Ceiling fan
Shower/bath combination
  • 42 sq m
  • Ocean view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Classic Room, 1 King Bed, Balcony

Classic Room, 1 King Bed, Balcony

Classic Room, 1 King Bed, Balcony

Highlights

Balcony or patio
Air conditioning
Free cots/infant beds
LED TV
Premium bedding
Blackout curtains
Ceiling fan
Shower/bath combination
  • 42 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Studio Suite, 1 King Bed, Oceanfront

Studio Suite, 1 King Bed, Oceanfront

Studio Suite, 1 King Bed, Oceanfront

Highlights

Balcony
Air conditioning
Free cots/infant beds
LED TV
Premium bedding
Blackout curtains
Separate bedroom
Ceiling fan
  • 105 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Studio Suite, 1 King Bed, Oceanfront

Premium bedding, in-room safe, desk, blackout curtains

Studio Suite, 1 King Bed, Oceanfront

Highlights

Balcony
Air conditioning
Free cots/infant beds
LED TV
Premium bedding
Blackout curtains
Separate bedroom
Ceiling fan
  • 82 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Presidential Suite, 1 Bedroom

LED TV, iPod dock

Presidential Suite, 1 Bedroom

Highlights

Balcony
Air conditioning
Free cots/infant beds
LED TV
Premium bedding
Blackout curtains
Separate bedroom
Ceiling fan
  • 122 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 Bedroom, Ocean View

Premium bedding, in-room safe, desk, blackout curtains

Suite, 1 Bedroom, Ocean View

Highlights

Deck/patio
Air conditioning
Free cots/infant beds
LED TV
Premium bedding
Blackout curtains
Separate bedroom
Ceiling fan
  • 58 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite, 1 Bedroom, Ocean View

Premium bedding, in-room safe, desk, blackout curtains

Junior Suite, 1 Bedroom, Ocean View

Highlights

Deck/patio
Air conditioning
Free cots/infant beds
LED TV
Premium bedding
Blackout curtains
Separate bedroom
Ceiling fan
  • 58 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite, 2 Queen Beds, Ocean View

Outdoor pool, pool loungers

Junior Suite, 2 Queen Beds, Ocean View

Highlights

Deck/patio
Air conditioning
Free cots/infant beds
LED TV
Premium bedding
Blackout curtains
Separate bedroom
Ceiling fan
  • 50 sq m
  • Ocean view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Junior Suite, 1 King Bed, Ocean View

Junior Suite, 1 King Bed, Ocean View

Junior Suite, 1 King Bed, Ocean View

Highlights

Deck/patio
Air conditioning
Free cots/infant beds
LED TV
Premium bedding
Blackout curtains
Separate bedroom
Ceiling fan
  • 50 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Classic Room, 1 King Bed, Ocean View

Classic Room, 1 King Bed, Ocean View

Classic Room, 1 King Bed, Ocean View

Highlights

Air conditioning
Free cots/infant beds
LED TV
Premium bedding
Blackout curtains
Ceiling fan
Shower/bath combination
Private bathroom
  • 38 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed

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About the area

Cozumel

Located on the beach, The Westin Cozumel is in Zona Hotelera Norte, a neighbourhood in Cozumel. Punta Langosta Pier and Stingray Beach are worth visiting if an activity is on the agenda, while those wishing to experience the area's natural beauty can explore Benito Juarez Park and Isla de Pasion. Travelling with kids? Don't miss Chankanaab Beach Adventure Park.
Visit our Cozumel travel guideOpens in a new window
View more Resorts in CozumelOpens in a new window

What's nearby

  • Cozumel Maritime Terminal - 6 min drive
  • Benito Juarez Park - 6 min drive
  • Punta Langosta Pier - 6 min drive
  • San Miguel Church - 7 min drive
  • Isla de Pasion - 11 min drive

Getting around

  • Cozumel, Quintana Roo (CZM-Cozumel Intl.) - 10 min drive

Restaurants

  • Islands Beach Club - 6 min walk
  • Guidos Restaurante - 6 min drive
  • Marimex - 8 min drive
  • Tequila Beach Club Cozumel - 15 min walk
  • La Monina Restaurante & Beach Club - 5 min drive

About this property

The Westin Cozumel

Luxury family-friendly resort near Punta Langosta Pier
Located close to San Miguel Church and Benito Juarez Park, The Westin Cozumel provides a poolside bar, a corner/local shop and a terrace. With a beachfront location, scuba diving and snorkelling, this resort is the perfect place to soak up some sun. Treat yourself to a facial, a manicure/pedicure or a massage at Zazil, the on-site spa. At the two on-site restaurants, enjoy breakfast, lunch, dinner, light fare and local and international cuisine. Stay connected with free in-room WiFi, and guests can find other amenities, such as a playground and dry cleaning/laundry services.
You'll also enjoy the following perks during your stay:
  • An outdoor pool with sunloungers
  • Free self-parking
  • Buffet breakfast (surcharge), express check-out and babysitting (surcharge)
  • Massage treatment rooms, luggage storage and meeting rooms
  • Guest reviews say great things about the first-rate property condition
Room features
All 152 rooms have comforts such as 24-hour room service and premium bedding, as well as perks such as free WiFi and air conditioning. Guest reviews speak positively of the cleanliness rooms at the property.
Extra conveniences in all rooms include:
  • Bathrooms with shower/bath combinations and free toiletries
  • Free infant beds, coffee/tea makers and ceiling fans

All-inclusive details

All-inclusive room rates at The Westin Cozumel are available. These rates are higher because they include on-site food and beverages in the room rate (some restrictions may apply).

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Free self parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Daily buffet breakfast available for a fee: USD 20 per person
  • 2 bars/lounges
  • 2 restaurants
  • A poolside bar
  • Snack bar/deli

Restaurants on site

  • Cuzamil
  • El Cielo
  • Las Gaviotas
  • Snack

Things to do

  • 24-hour gym
  • Free children's club
  • Full-service spa
  • Outdoor pool
  • Playground
  • Sauna
  • Scuba diving
  • Snorkelling
  • Steam room

Family friendly

  • Babysitting (surcharge)
  • Free children's club
  • Free cot
  • Grocery/convenience store
  • Laundry facilities
  • Outdoor pool
  • Playground
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Grocery/convenience store
  • Laundry facilities
  • Luggage storage

Guest services

  • Concierge services
  • Daily housekeeping
  • Dry cleaning/laundry service
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • Business centre
  • Conference centre
  • Meeting rooms

Outdoors

  • On the beach
  • Pool loungers
  • Terrace

Full-service spa

  • Body wraps
  • Facials
  • Manicures/pedicures
  • Massage
  • Outdoor treatment areas
  • Sauna
  • Spa open daily
  • Spa treatment rooms
  • Steam room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Grab bar near toilet
  • Hand-held showerhead
  • Lever door handles
  • Lift
  • Low-height door lock
  • Low-height electrical sockets in bathroom
  • Transfer shower
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchair-accessible van parking
  • Wheelchairs on site

More

  • Reception hall
  • Smoke-free property

Room amenities

Bedroom

  • Blackout drapes
  • Free cot
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Slippers
  • Towels

Entertainment

  • 43-inch LED TV
  • IPod dock

Food and drink

  • 24-hour room service
  • Coffee/tea maker

More

  • Access via exterior corridors
  • Air conditioning (climate-controlled)
  • Ceiling fan
  • Desk
  • Free daily newspapers
  • Iron/ironing board
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Contactless check-in and check-out are available
Minimum check-in age - 18

Check-out

Check-out before 11:00 AM
Contactless check-out
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets are allowed for an extra charge of USD 50 per accommodation, per stay
Service animals are welcome, and are exempt from fees
Welcoming dogs and cats only
2 total (up to 33 lb per pet)
Pets cannot be left unattended
Restrictions apply; for more information contact the property on the number on the booking confirmation
Food and water bowls and litter trays are available

Children and extra beds

Children are welcome
2 children, up to the age of 11 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available.
Free cots are available on request at the property

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property:

  • Breakage deposit: USD 100 per night
  • Destination fee: USD 2 per accommodation, per night.

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: from approximately USD 20 per person
  • Pet fee: USD 50 per accommodation, per stay
  • Service animals are exempt from fees
  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Cashless transactions are available
Safety features at this property include a fire extinguisher and a first aid kit
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)

We should mention

Only registered guests are allowed in the guestrooms

Property is also known as

Westin Cozumel Resort
Westin Cozumel
The Westin Cozumel Resort
The Westin Cozumel Cozumel
The Westin Cozumel Resort Cozumel

Frequently asked questions

Does The Westin Cozumel have a pool?

Yes, this property has an outdoor pool.

How much does it cost to stay at The Westin Cozumel?

As of 24 Apr 2024, prices found for a 1-night stay for 2 adults at The Westin Cozumel on 1 May 2024 start from NZ$384.54, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is The Westin Cozumel pet-friendly?

Yes, this resort allows cats and dogs (limit 2 total) with a maximum weight of up to 33 lb per pet. There's a fee of USD 50 per accommodation, per stay. Service animals are exempt from fees.

How much is parking at The Westin Cozumel?

Self-parking is free at this property.

What time is check-in at The Westin Cozumel?

Check-in start time: 3:00 PM; check-in end time: anytime.

What time is check-out at The Westin Cozumel?

Checkout is at 11:00 AM. Late checkout is available for a fee (subject to availability).

Are there all-inclusive benefits at The Westin Cozumel?

Some rate plans available at this resort are all-inclusive.

Where is The Westin Cozumel located?

Nestled on the beach, this Zona Hotelera Norte resort is within 6 mi (10 km) of Benito Juarez Park, Punta Langosta Pier and San Miguel Church. Isla de Pasion and Stingray Beach are also within 6 mi (10 km).

The Westin Cozumel Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 280 out of 495 reviews" "
Rating 8 - Good. 109 out of 495 reviews" "
Rating 6 - Okay. 51 out of 495 reviews" "
Rating 4 - Poor. 28 out of 495 reviews" "
Rating 2 - Terrible. 27 out of 495 reviews" "

9.0/10

Cleanliness

8.4/10

Staff & service

8.2/10

Amenities

8.8/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Carla

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024

10/10 Excellent

James Paul

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Feb 2024

4/10 Poor

Francisco

Travelled with family
Disliked: Amenities, property conditions & facilities
Everything seem pretty normal at first. We had no issues at check in, the room was ready and it seem pretty clean. After the first night we were there, I received an email from management where they told me they were going to charge $36 dollars for cleaning a pair of old and worn used towels because they had woman make up that” cannot be removed” by traditional methods. I complained to the manager but he insisted those were hotel policies and cannot do anything about it eventhough we never got to see these towels or a sign that says not to remove make up with it. After 4 days in the room I saw black dots on the shower roof and noticed that it was BLACK MOLD. I showed this to the manager and asked him how come I got a room with mold on it and he said nobody had told him about it. When mold dots are coming through the paint that only means that the wall(s) are full of it behind and is now started Ng to come through. I think this hotel has. MOLD problem and they have just paint over it. Now my son and daughter is suffering from headaches and scratchy throats. The manager did offer to switch us to another room but what would be the difference, every room would have the same issue. No credit or reduce price was offered at all. The manager just stuck to the hotel policies. Eventhough the rooms looked pretty clean, the problem Is inside the walls. The only way to get rid of MOLD is by removing all the shower surfaces and that’s major remodel. At $ 250/ night it is not worth it
Stayed 6 nights in Apr 2024

10/10 Excellent

Amber, Rosenberg

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Mar 2024

4/10 Poor

Jeffrey, Guthrie

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024

4/10 Poor

Adam

Travelled with partner
Disliked: Staff & service, amenities
Tried to add after missing the tab for the all inclusive to include it after purchasing the package, several hours on the phone with no help from the Westin or Expedia. Would not recommend this location, booked for the name and very disappointing experience. Food and service was terrible, extremely glad we did not have the all-inclusive package.
Stayed 7 nights in Mar 2024

2/10 Terrible

Nikkilon Tonye

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
No sense of urgency to meet customer needs. Hidden fees. Not a property as advertised. Staff some very kind others COLD. Did not feel welcomed ! Restaurant ladies were kinder than most. Front desk lacks culture sensitivity . Room not stocked. Telephone refrigerator not working. Then what are we paying for? Ceiling and glass not clean. Bathrooms perfect. Overall this was the worst stay.Waste of our hard earned money and time. Purpose was to relax and enjoy. Met great people staying in hotel which helped experience.
Stayed 2 nights in Apr 2024

6/10 Okay

Carolyn, COLUMBUS

Liked: Cleanliness, staff & service
Stayed 4 nights in Mar 2024

10/10 Excellent

Alice

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love staying here! Good for families as well as adults w no children.
Stayed 3 nights in Mar 2024

6/10 Okay

Jennifer

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
This is our second stay at The Westin. Unfortunately, this time was not for the better. The resort itself is in need of maintenance help. Our shower leaked every where each time we used it. The water in the shower smelled terrible. There was very little equipment in the gym that worked. The staff is great but are under staffed leading to wait lines for meals and drinks. The food was pretty good but this is not a Mexican resort. This is an American resort in Mexico. Chicken nuggets, French fries, 90’s pop hit music and little bits of alcohol in your drinks. My advice is to go off resort and enjoy the island between cruise ships. The 6,000 people influx daily makes it difficult between 9-5. Again, appreciate the staff at the Westin. They’re doing their best.
Stayed 5 nights in Mar 2024