Country Club Hotels, Miami

"Parking is badly run and very, very expensive; very long wait times for access to the property and the retrieval of our car took 30 minutes. Food/bar offerings are poor and the service is bad. I ordered a steak that was like shoe leather and the bartender didn’t know how to make a gin and tonic. There were no Kleenex in the room. This a tired and poorly staffed/run place. It’s too bad because I like and often stay at Hyatt properties. "

"Great stay for my 15-year old daughter and our little pup. Could not have been nicer!"

"The hotel’s shuttle service is excellent—reliable and very convenient."

"Great customer service"

"Tiny and overpriced, with hardly any room to breathe. The location is excellent, which is really the only standout feature; it feels like a trade-off. Free breakfast was a small plate with 3 fixed things. We had to purchase things separately. Overall, I wouldn’t book it again. We visited on a quiet weekday, and even a basic upgrade cost hundreds of dollars."

"Pool area was nice, but pool wasn't so clean as the water was cloudy. Room was spacious and nice, comfortable beds only thing was that our shower head had weak water pressure. Other than those two minor things, the hotel was definitely worth it. Will definitely recommend stay there."

"I enjoyed my stay, clean, food available. Breakfast was okay we also enjoyed the pool"

"When we arrived, the lobby was packed with over 100 people waiting to check in. Apparently this hotel is a regular stop for cruise lines to host a short day for their guests. The lobby is very LOUD It makes it difficult to sit next to and chat with anyone. Everything happens in the lobby. The food restaurant and the bar are in the same area along with a small café kiosk. Option for eats is extremely limited. There is a pool on the second floor that maybe seats 25 people. But no one told us about it until the end of our stay. The layout of the hotel is extremely confusing. We thought time on the beach would save this trip, however, the condition of their private beach was extremely poor and poorly taken care of. Cigarette butts,debris and just general unhealthy sand to walk on was everywhere. The staff seemed extremely laxed in their care attention to the building. The cleaning staff had more fun smoking pot in our hallway than they did taking care of their guests. This included the staff that delivered food to the room at 8 PM last night. He was so stoned he gave us the wrong bill and then insisted that it didn’t matter just sign it and give him his tip. Our room was clean, and our view of the marina was very nice. I will give kudos to the incredible valet leader who was amazing and helping us navigate around being we weren’t going to stay and hang out here, which was our original plan. The lady at the breakfast kiosk was extremely kind and all by herself trying "

"The hotel room is only made for 1 person- max. It is a very small room and the toilet / shower combo room is very small. For this being a Marriott property, I was extremely disappointed as far as the service went. Every single employee looked miserable and we didn’t encounter anyone during our stay who smiled or offered assistance. There seemed to be someone “at the front desk” (self-service computers), however, they acted irritated if you needed Assistance. I also never saw a manager during our time at the hotel."