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"The room was great and cosy but what stood out most was the immense, incredible and unique service from the hosts - especially Daryl, who catered to me in desperate times of need. I was there with my production team, as we were shooting for a TV Advert and Daryl went out of her way to make sure we were accommodated and had everything we needed and more in abundance. We had an emergency situation with our kit, which was my error, but Daryl went out of her way to deal with the situation with a last minute contingency - she then helped me print out documents that I needed, which again I should've had sorted myself whilst also maintaining hospitable qualities through offering me drinks and checking I was okay. I couldn't have possibly asked for more. I know exactly where I would recommend myself and others if we were in the area. I would like to thank Daryl very much - what a absolute gem of a person."

"Staff were friendly and attentive. Food was great and hotel was clean and well maintained. "

"We stayed in one of the lakeside rooms which had a beautiful view. Room was slightly cold because of this but reception did provide us with an extra heater. It was my husbands birthday so they provided a gift and prosecco which was lovely. Food was great, lovely staff and clean hotel. Book ahead for the spa to avoid disappointment. "

"Lovely spotless clean room all the staff were amazing"

"The bed was so comfy and the staff were lovely :)"

"Love the vibe at the Mal in Cheltenham. Rooms great, and staff are excellent!"

"Our room was spotless, shower was great and very comfy bed. Staff were excellent, especially under the stress of computers being down when we arrived, which held up entry to our room. All very friendly. Would definitely stay again and recommend to others. Thank you. "

"Beautiful spot in the cotswolds. Lovely breakfast and staff"

"Room was very good and the spa was amazing Lovely place "