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"When we got to the hotel and checked in at approx. 9pm we were shown to our room only to discover that a tradesman was still working on the tap in the bathroom. He hurriedly tried to clear all his tools and equipment out of the room while the hotel receptionist said "I'll give you another room". He said no, i'm just going and so we got put in that room. We went in the bathroom and there was caulking on the floor and the smell made me and my daughter sneeze. The side bath panel had extensive water damage and when I had a shower, water leaked from the shower screen down the side of the bath and onto the floor, creating a very large pool of water. The cold tap in the sink, it didn't matter which way we turned the tap, it didn't fully switch off. The bunk bed in our room, had a couple of slats missing from the top bunk and one of our daughters said she could feel the springs that were in the mattress on the top bunk, so both my daughters slept in the bottom bunk together. There was no hairdryer in the room, there were only 3 mugs in the room for 4 people."

"A lot of building work going on - no notice of this in advance so was ill-prepared for the drilling, etc to start up at 8AM this morning. Had I known in advance, I would have booked somewhere else"

"Very professional staff."

"Best breakfast, clean room and very helpful staff "

"Hotel was excellent. Staff were friendly, rooms were amazing, great location. Two minor issues - breakfast was lovely but didn’t quite get what we asked for (we must have confused them when asking for something slightly different to the menu). The other was the loud music until about 11.30 at night - the price you pay on a Saturday night in an old hotel with original windows! None of these were enough to reduce down from 5*! Definitely recommended "

"If you have any special requests dont rely on third party bookings to pass on those requests contact hotel directly. I requested twin room but was given king size bed instead. "

"Clean rooms, a very short walk from the centre of Stratford, with close access to lots of restaurants. Enough parking and at a reasonable price too. Leisure facilities were in good condition too."

"Bath was damaged and tap was leaky. But comfy bed and smart room otherwise. Pool area does need updating though"

"Very friendly team and good food. Room was extremely tired and shabby and although one has to understand surge pricing applied at the time of Cheltenham Races, the standard of the room could not possibly justify the price. "