Standard Apartment, 1 Queen Bed | Private kitchen
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Reviews of 311 Motel Riccarton

3.5 out of 5
311 Motel Riccarton
311 Riccarton Rd, Christchurch

Reviews

8.8

Excellent

Rating 10 - Excellent. 81 out of 152 reviews" "
Rating 8 - Good. 58 out of 152 reviews" "
Rating 6 - Okay. 6 out of 152 reviews" "
Rating 4 - Poor. 6 out of 152 reviews" "
Rating 2 - Terrible. 1 out of 152 reviews" "

9.2/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

John

Business traveller
Liked: Cleanliness, property conditions & facilities
Very helpful and clean
Stayed 2 nights in Feb 2024

10/10 Excellent

Gail

Liked: Cleanliness
The owners were lovely people, very friendly and helpful. Everything was excellent apart from the one bedside cabinet which had something in it, Cheers
Stayed 1 night in Feb 2024

10/10 Excellent

Sara

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This motel is very well run. Friendly, helpful and accommodating owners. They upgraded my booking as a kind gesture. It is spotlessly clean and quiet. Close to buses, shopping, restaurants and everything you need. I would definitely recommend this motel to others.
Stayed 3 nights in Feb 2024

8/10 Good

Donna

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very handy location, easy access. Clean and tidy.
Stayed 1 night in Nov 2023

10/10 Excellent

Sarah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Sep 2023

10/10 Excellent

Kirsten

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very warm and comfortable room. Got a free upgrade to a bigger unit! Staff very friendly.
Stayed 1 night in Jun 2023
Response from jing on 30 Jun 2023
Thank you for your valuable feedback, hope to see you again.

10/10 Excellent

Tina

Liked: Cleanliness, staff & service, property conditions & facilities
The service is inviting nice professional people and feeling welcomed I love this place clean and quiet great quality service.
Stayed 1 night in Mar 2023

8/10 Good

Andy

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location for Uni, but bit far out of CBD if you don't have a car.
Stayed 2 nights in Mar 2023

10/10 Excellent

Justine

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Spotless and great location!
Amazingly clean and comfy motel.
Stayed 1 night in Feb 2023
Response from Jing on 25 Feb 2023
Thanks for your valuable feedback, hope to see you again.

8/10 Good

Carman

Travelled with family
Liked: Staff & service
Staff were excellent. No laundry facilities and other than garbage cleaning rooms were not cleaned well. But I would stay again as it was great location and spacious rooms.
Stayed 8 nights in Nov 2022

10/10 Excellent

Claire

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful host's that were super friendly and helpful. Clean and modern family unit with plenty of space and a tv in each room.
Stayed 3 nights in Oct 2022

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2022

10/10 Excellent

Philip

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Sep 2022

10/10 Excellent

Ian

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly staff and owner who is extremely helpful
Stayed 1 night in Aug 2022
Response from jing on 10 Aug 2022
Thank you very much. Hope to see you again.

10/10 Excellent

Dan

Liked: Staff & service, amenities, property conditions & facilities
Stayed 10 nights in Jul 2022

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2022
Response from Tang on 9 Mar 2022
Dear Guest, Thanks for your feedback, hope to accommodate you again.

10/10 Excellent

Alex

Liked: Staff & service, amenities, property conditions & facilities
All good
Stayed 1 night in Jan 2022
Response from jing on 24 Jan 2022
Thanks .....nice boy.....hope to see you again..

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean and comfortable
Very handy location. We had a two bedroom unit which was upstairs at the front of the motel. We were a little concerned about the traffic noise but it wasn’t overly loud during the night. Very comfortable bed and pillows, everything was clean and the staff were very friendly. Great to have two bathrooms in the unit. We would definitely stay again.
Stayed 2 nights in Jan 2022
Response from Tang on 18 Jan 2022
Dear Guest, Thanks for your valuable feedback, hope we have the pleasure to accommodate you again.

10/10 Excellent

Adrian

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2022

8/10 Good

sandeep

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Friendly staff, and good location,
Stayed 2 nights in Dec 2021
Response from Tang on 4 Jan 2022
Thank you

6/10 Okay

Kirsty

Travelled with family and small children
Liked: Staff & service, amenities
Disliked: Cleanliness
Hotel was ok for our two night stay however it wasn’t overly clean
Stayed 2 nights in Dec 2021
Response from Tang on 23 Dec 2021
Thanks for your feedback

10/10 Excellent

Kara

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent clean property
Stayed 1 night in Dec 2021
Response from Tang on 8 Dec 2021
Hi Kara, Thanks for your valued feedback, hope we have the pleasure to accommodate you again soon.

10/10 Excellent

Naiomi

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Always stay
I stay every 5 weeks good people and rooms are great
Stayed 1 night in Nov 2021
Response from David on 5 Dec 2021
Thanks so much for your kind review. We are hoping to see you next time!

10/10 Excellent

Emily

Stayed 3 nights in Nov 2021

8/10 Good

Shaw, Tauranga

Stayed 3 nights in Oct 2021

10/10 Excellent

Jesse

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
easy location, great parking. clean & friendly.
Stayed 3 nights in Oct 2021
Response from David on 10 Oct 2021
Thanks so much for your review. We are hoping to see you next time! Many thanks

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great overall, upgrade at no charge due to incorrect information via website
Stayed 1 night in Sep 2021
Response from David on 3 Oct 2021
Thanks so much for the review. We appreciate your feedback! Hope to see you next time!

8/10 Good

Pam

Stayed 1 night in Sep 2021
Response from David on 3 Oct 2021
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Rose

Stayed 1 night in Sep 2021

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was good
Stayed 1 night in Aug 2021
Response from Tang on 9 Aug 2021
Thank you for your review

10/10 Excellent

Scott

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The Motel was very comfortable. I will stay there again
Stayed 3 nights in Jul 2021
Response from Tang on 2 Aug 2021
Hi Scott, Thanks for your valuable feedback. Hope we have the pleasure to accommodate you again in the near future.

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very Clean, warm and quite. Walking distance to eateries overall a good location and an excellent place to stay.
Stayed 1 night in Jul 2021
Response from Tang on 28 Jul 2021
Dear guest, thanks for your valuable feedback. it helps us.

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
David and the team were fantastic. So accommodating for our specific needs. They have a customer for life with us!
Stayed 1 night in Jul 2021
Response from David on 25 Jul 2021
Thanks so much for your review. Hoping to see you next time.

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The facilities inside and out were clean! Everything was in great working condition and the rooms well insulated. Especially for the cold morning we experienced. Fridge was a usable size where i could hold multiple things. Electric hob and warm comfy and clean bedding. Would happily stay again.
Stayed 1 night in Jul 2021
Response from David on 21 Jul 2021
Thanks so much for your review. Hoping to see you next time!

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ok
Stayed 2 nights in Jul 2021
Response from David on 21 Jul 2021
Thanks so much for your review. Hoping to see you next time!

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
It was great the room was perfect
Stayed 1 night in Jul 2021
Response from David on 13 Jul 2021
Thank you for your comment. We hope to see you next time.

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome....
Stayed 2 nights in Jun 2021
Response from Tang on 10 Jun 2021
Dear guerst, thanks for your valuable feedback. Hope we have the pleasure to accommodate you again in the near future.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jun 2021
Response from Anonymous on 21 Jun 2021
Thanks for your feedback.

6/10 Okay

David

Stayed 2 nights in May 2021
Response from David on 2 Jun 2021
0 out of 10

4/10 Poor

Verified traveller

Business traveller
Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
Relatively modern, and fairly nice room for the price. I did however have some issues during my stay. The bed clothing wasn't clean/fresh on my stay with a visible stain present. The iron was possibly the cheapest/worst iron I have used in my life and leaked water on my clothes (and into the housing near the wires!) Not something the hotel could necessarily control, but I did find a rather large whitetail spider in the room as well! It was OK for the price, convenient for someone working at/near the university. Close to Bush Inn centre and Countdown etc.
Stayed 1 night in May 2021
Response from Anonymous on 12 May 2021
Thanks for feedback

8/10 Good

Martin

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
311
Room was clean and tidy, presented well.
Stayed 1 night in May 2021
Response from Tang on 10 May 2021
Hi Martin, Thanks for your valuable feedback. Hope we have the pleasure to accommodate you again.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in May 2021
Response from Tang on 18 May 2021
Dear guest, Thanks for your valuable feedback. Hope we have the pleasure to accommodate you again.

10/10 Excellent

Shaun

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Really nice accommodation, super clean, good beds, nice and warm with a good heat pump. Only minor down side was the road noise. Will definitely stay again. Thank you.
Stayed 1 night in May 2021
Response from Tang on 10 May 2021
Hi Shaun, Thanks for your valuable feedback, it helps us address the issue to make improvements. Hope we have the pleasure to accommodate you again.

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service
Stayed 1 night in Apr 2021
Response from Tang on 3 May 2021
Dear guest, thanks for your valuable feedback. Hope we have the pleasure to accommodate you again in the near future.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent locarion. Staff very friendly. Rooms so comfortable. Water pressure was excellent
Stayed 4 nights in Apr 2021
Response from Tang on 20 Apr 2021
Dear guest, Thank you for the valuable feedback, hope we have to pleasure to accommodate you again in the near future.

8/10 Good

Verified traveller

Stayed 1 night in Apr 2021
Response from Sophie on 26 Apr 2021
thx

4/10 Poor

Verified traveller

Liked: Cleanliness
The walls felt paper thin. Could hear the conversation from next room. Especially annoying as they were young adults drinking in room. Noise was very loud. Advised reception who did ask them to quiet down at 11am. Did for a while then loud again until the went to town. But really noisy again when they came back at 4am!!! Basically got no sleep!
Stayed 1 night in Feb 2021
Response from Tang on 8 Feb 2021
Hi, I remember this, but it was not from the next room, it was not from our guest, is was from the next-door neighbour.

8/10 Good

Young sik

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2021
Response from Tang on 9 Feb 2021
Thanks for your feedback

10/10 Excellent

Naiomi

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2020
Response from Tang on 14 Dec 2020
Hi Naiomi, Thank you for the valuable feedback, hope we have to pleasure to accommodate you again in the near future.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Nov 2020
Response from Tang on 30 Nov 2020
Dear guest, Thanks for your valuable feedback. Hope we have the pleasure to accommodate you again in the near future.