"Beautiful stay, but concerning privacy issue
I would have easily given Shangri-La 5 stars if it weren’t for two incidents involving housekeeping entering our room despite the "Do Not Disturb light being on".
The first was particularly upsetting. A housekeeping supervisor entered while I was half-dressed and lying in bed. I heard the bell ring once but didn’t respond because the DND light was on, so I assumed no one would enter. To my shock, he came in and was suddenly standing in front of my bed. I initially thought it was my husband. He said he rang three times, but whether once or three times, "DND means do not enter".
I reported it to the help desk. The staff member was very sweet, although her first response was, “Are you sure you didn’t call for service?” Thankfully, the manager handled it professionally. She called me, reviewed the camera footage, apologized, reassured me, and provided a $200 credit.
Unfortunately, two days later, another male housekeeping staff member entered while the DND light was on, again saying he knocked three times. At that point, I was too tired to complain again.
Aside from this, we loved our stay. Our suite had a beautiful harbour view, the room was always clean and well-stocked, staff were lovely, and breakfast was excellent. Without these two privacy incidents, this would have easily been 5 stars."
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