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"Everything was perfect "

"Clean water park ! Just seen throw up in elevator … disgusting "

"The breakfast was too basic for what we expected. We didn’t come to breakfast too early and when we did a lot of stuff was missing and not replenished "

"Lady at check in was rude and incompetent. Please train your staff properly."

"Very clean - very nice - only thing missing was exhaust fan in bathroom "

"Bed was very comfortable. Staff was friendly and helpful, especially when one of our guests got sick. The only suggestion I have would be to include decaf coffee along with caffeinated. "

"Comfortable hotel with free parking, literally next door to Dolly's Stampede and short drive from Dollywood theme parks. Comfortable bed, clean, spacious. Had indoor and outdoor pools (which we didn't use) but seemed popular with other residents. Breakfast was quite varied and restocked regulalry but the room is small for the number of guests staying, even when outside tables used so expect a queue in high season after 8.30am Would happily stay again if had reason to need accommodation in the area."

"Everything was great except for the elevators. There were only 2 out of 3 working elevators for a nearly sold out property. It took nearly 25 mins to bring our luggage cart down for checkout due to every car being full. Aside from this the hotel was clean, great breakfast and quiet rooms."

"Overall the property is great! Vast space, incredible amenities, and even daily scheduled activities for kids! Buuuuut most of the staff was highly disappointing- beginning at check in. I had completed early check in online and was met by a very rude woman at the counter snapping at me for trying to recheck in- I didn’t realize they had a small table off to the side to pick up my keys from. After getting my welcome packet she told me to go back to the front desk to ensure my room was ready and she snapped another snarky response at me. Move onto to room. It’s as good as it needed to be. Nothing over the top but more than efficient. We attempted a craft. Made it there 10 minutes from the end to be met by two ladies- sitting and chatting with one another and we were told we were too late and could only take the craft back to our room to complete independently. Days later similarly we attempted to do a tie die back pack activity, which cost an additional fee and were told we were too late and could no longer participate. Another day we came to do a craft and my four boys were asked to move from the seats they selected bc that table was “for display only” yet moments later another family arrived and sat with no issue, despite there still being several other tables to have been redirected towards as we had been. We also did gem mining during our stay- and additional $30 for a bag of dirt and when I asked for separate baggies for my four boys I was told no. Also gym was pathetic."