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PROs: close to airport, quiet location, low price, nice staff
CONs: uncomfortable bed, no elevator, dirty carpet
This hotel was good for the price, but it is an older facility that needs to be renovated. All the staff were very friendly and helpful.
Lisa
Stayed 1 night in May 2024
Response from Jess on 16 May 2024
Dear Lisa, thank you for your review. Our beds and mattresses are subject to preference and we apologise that we did not get it right for you on this occasion. We do clearly advertise on our website that we do not have a lift as we are only a two story hotel. We are pleased that you found the staff to be very friendly and helpful and we hope to be able to welcome you back in the near future. Best wishes, Jess
6/10 Okay
Jeanette
Travelled with group
14 May 2024
Liked: Cleanliness
The hotel was perfectly adequate for our requirements, as an overnight stay for a big gig at the Principality Stadium. Our main concern was that the hotel appeared under-staffed. The staff we met were as helpful as they could be, but were trying to manage reception and the bar at a busy check-in time.
Jeanette
Stayed 1 night in May 2024
Response from Jess on 15 May 2024
Dear Jeanette,Thank you for your review. I can assure you the hotel is definitely not under staffed. Unfortunatley due to the concert everyone decided to arrive earlier than the designated check in time of 2pm ( including yourself as you checked in at 1pm).
6/10 Okay
Linda
7 May 2024
Liked: Cleanliness
Disliked: Staff & service
Check in good lady helpful
Room on 1st floor no lift
Returned at 11pm person on receptionist could not do reception and bar,so bar was closed
Hot breakfast food took 50 minutes was told 15
Lack of staff at breakfast ran out of juice,glasses,cups,bread,hot water and tea bags
Linda
Stayed 1 night in May 2024
Response from jess on 8 May 2024
Dear Linda,Thank your for your comments. We have had 70 breakfasts that morning and unfortunately everyone came down at the same time. You were told that there would be a wait. The bar was closed due to intoxicated guests trying to get more drinks and due to licensing we have got the right to close the bar.We are clearly advertising that we do not have a lift and as you have stated the hotel has only got a ground floor and a first floor.
4/10 Poor
Kulbir
5 May 2024
Shower was no good scolding hot and head no good, shelf in bathroom made out of plastic window sill and sagging, wooden headboard felt cold at night
The hotel was spotlessly clean though the room on our return journey needed updating. The bed on our first stay was very comfortable.
Mabel
Stayed 1 night in Apr 2024
Response from Jess on 26 Apr 2024
Thank you so much for your high scores. I am so glad that you have enjoyed your stay with us and that all facilities and services offered have been to your satisfaction. I hope we will be able to welcome you back in the near future. Best Wishes, Jess
The property was spotlessly clean and the staff were pleasant and helpful. My only criticism is that the bread in the sandwiches was the cheap,chewy, sliced bread you find at supermarkets.
Jane
Stayed 1 night in Apr 2024
Response from Jess on 20 Apr 2024
Thank you so much for your high scores. I am so glad that you have enjoyed your stay with us and that all facilities and services offered have been to your satisfaction. I hope we will be able to welcome you back in the near future. Best Wishes, Jess
10/10 Excellent
Ian
14 Apr 2024
Ian
Stayed 1 night in Apr 2024
Response from Jess on 16 Apr 2024
Thank you so much for your high scores. I am so glad that you have enjoyed your stay with us and that all facilities and services offered have been to your satisfaction. I hope we will be able to welcome you back in the near future. Best Wishes, Jess
The hotel was comfortable and the clean, with good facilities. The lady who was at reception on the evening of my stay was absolutely fantastic.
Joe
Stayed 1 night in Mar 2024
Response from Jess on 4 Apr 2024
Thank you so much for your high scores. I am so glad that you have enjoyed your stay with us and that all facilities and services offered have been to your satisfaction. I hope we will be able to welcome you back in the near future. Best Wishes, Jess
Thank you so much for your high scores. I am so glad that you have enjoyed your stay with us and that all facilities and services offered have been to your satisfaction. I hope we will be able to welcome you back in the near future. Best Wishes, Jess
6/10 Okay
Vincent
16 Mar 2024
Liked: Staff & service
Good value for money and very friendly staff.
Hotel is isolated so no where to walk to as no paths
Had a lovely time, we will be going back . Staff was excellent and very cheerful. We will be recommending this hotel to friends and family . We had a very comfortable stay at this hotel
Richard
Stayed 2 nights in Feb 2024
Response from Jess on 26 Feb 2024
Thank you so much for your high scores. I am so glad that you have enjoyed your stay with us and that all facilities and services offered have been to your satisfaction. I hope we will be able to welcome you back in the near future. Best Wishes, Jess
6/10 Okay
Brandon
11 Feb 2024
Liked: Cleanliness, staff & service, room comfort
Amazing Staff member
Really nice hotel. The staff, especially the older lady was probably the nicest member of staff I’ve ever met. So helpful. Gave us ideas on where to go for entertainment etc. Helped with taxis and directions to Barry Island. She was amazing
Brandon
Stayed 1 night in Feb 2024
Response from Jess on 12 Feb 2024
Thank you for your review
10/10 Excellent
DAWN
5 Feb 2024
DAWN
Stayed 2 nights in Feb 2024
Response from Jess on 8 Feb 2024
Thank you so much for your high scores. I am so glad that you have enjoyed your stay with us and that all facilities and services offered have been to your satisfaction. I hope we will be able to welcome you back in the near future. Best Wishes, Jess
Excellent location to airport ready good hotel friendly and helpful staff
Huw
Stayed 1 night in Jan 2024
Response from Jess on 23 Jan 2024
Thank you so much for your high scores. I am so glad that you have enjoyed your stay with us and that all facilities and services offered have been to your satisfaction. I hope we will be able to welcome you back in the near future. Best Wishes, Jess
Thank you so much for your high scores. I am so glad that you have enjoyed your stay with us and that all facilities and services offered have been to your satisfaction. I hope we will be able to welcome you back in the near future. Best Wishes, Jess
Great hotel. Old building that has been done up as well as possible. Fabtastic size rooms and amazing location to the airport. Staff couldnt do any more for you!
Exceptional breakfast too, definately dont miss that!
Huw
Stayed 2 nights in Dec 2023
Response from Jess on 27 Dec 2023
Thank you so much for your high scores. I am so glad that you have enjoyed your stay with us and that all facilities and services offered have been to your satisfaction. I hope we will be able to welcome you back in the near future. Best Wishes, Jess
Lovely big room lovely staff lovely breakfast will definitely stay here again
Mary-Ann
Stayed 1 night in Dec 2023
Response from Jess on 27 Dec 2023
Thank you so much for your high scores. I am so glad that you have enjoyed your stay with us and that all facilities and services offered have been to your satisfaction. I hope we will be able to welcome you back in the near future. Best Wishes, Jess
Hotel name sign fairly small and easily missed in the dark.
Carole
Stayed 1 night in Dec 2023
Response from Jess on 18 Dec 2023
Thank you so much for your high scores. I am so glad that you have enjoyed your stay with us and that all facilities and services offered have been to your satisfaction. I hope we will be able to welcome you back in the near future. Best Wishes, Jess
Fantastic size room, great for 4 people very clean and very quiet, the breakfast was one of the best we have ever had, great produce and cooked to perfection
michael
Stayed 1 night in Dec 2023
Response from Jess on 18 Dec 2023
Thank you so much for your high scores. I am so glad that you have enjoyed your stay with us and that all facilities and services offered have been to your satisfaction. I hope we will be able to welcome you back in the near future. Best Wishes, Jess
Thank you so much for your high scores. I am so glad that you have enjoyed your stay with us and that all facilities and services offered have been to your satisfaction. I hope we will be able to welcome you back in the near future. Best Wishes, Jess
Thank you so much for your high scores. I am so glad that you have enjoyed your stay with us and that all facilities and services offered have been to your satisfaction. I hope we will be able to welcome you back in the near future. Best Wishes, Jess
We had a excellent stay nice friendly staff clean rooms and amazing breakfast will definitely go again
Vince
Stayed 1 night in Dec 2023
Response from Jess on 11 Dec 2023
Thank you so much for your high scores. I am so glad that you have enjoyed your stay with us and that all facilities and services offered have been to your satisfaction. I hope we will be able to welcome you back in the near future. Best Wishes, Jess
Thank you so much for your high scores. I am so glad that you have enjoyed your stay with us and that all facilities and services offered have been to your satisfaction. I hope we will be able to welcome you back in the near future. Best Wishes, Jess
Great place to stay for Bridgend and Cardiff shopping, with really good food/ pub food and breakfast.
Gayan
Stayed 1 night in Nov 2023
Response from Jess on 4 Dec 2023
Thank you so much for your high scores. I am so glad that you have enjoyed your stay with us and that all facilities and services offered have been to your satisfaction. I hope we will be able to welcome you back in the near future. Best Wishes, Jess
conveniently near the airport, excellent service, taxis ordered for me.
Angela
Stayed 1 night in Nov 2023
Response from Jess on 29 Nov 2023
Thank you so much for your high scores. I am so glad that you have enjoyed your stay with us and that all facilities and services offered have been to your satisfaction. I hope we will be able to welcome you back in the near future. Best Wishes, Jess
Thank you so much for your high scores. I am so glad that you have enjoyed your stay with us and that all facilities and services offered have been to your satisfaction. I hope we will be able to welcome you back in the near future. Best Wishes, Jess
2/10 Terrible
Alan
22 Nov 2023
Alan
Stayed 1 night in Nov 2023
Response from Jess on 23 Nov 2023
Hi there,Very surprised about that review as I personally asked you if everything was to your satisfaction which you replied with " yes, lovely"
We had a very comfortable stay in a very spacious family room. Lots of space, sofa, lovely and warm. Very friendly and welcoming staff. Perfect for the night before a flight.
Karen
Stayed 1 night in Nov 2023
Response from Jess on 13 Nov 2023
Thank you so much for your high scores. I am so glad that you have enjoyed your stay with us and that all facilities and services offered have been to your satisfaction. I hope we will be able to welcome you back in the near future. Best Wishes, Jess
8/10 Good
James
24 Oct 2023
Liked: Cleanliness, staff & service, room comfort
James
Stayed 1 night in Oct 2023
Response from Jess on 24 Oct 2023
Thank you so much for your high scores. I am so glad that you have enjoyed your stay with us and that all facilities and services offered have been to your satisfaction. I hope we will be able to welcome you back in the near future. Best Wishes, Jess
10/10 Excellent
Elizabeth
14 Oct 2023
Elizabeth
Stayed 1 night in Oct 2023
Response from Jess on 9 Nov 2023
Thank you so much for your high scores. I am so glad that you have enjoyed your stay with us and that all facilities and services offered have been to your satisfaction. I hope we will be able to welcome you back in the near future. Best Wishes, Jess
The beds are the worst I have slept in for many a year when you shut the window there was a 5 mm gap.the shower head wanted throwing in the bin would not stay there again.
Ronnie
Stayed 4 nights in Sep 2023
Response from Jess on 2 Oct 2023
Dear Ronnie,Thank you for your comments. You have stayed with us for 4 days and not one comment was made about your dissatisfaction of the room. We have always got members of staff on duty and we could have easily resolved the issues you said you have encountered
Although this property is dated and the mattress sagging, it is clean and safe for a single woman traveling alone. The restaurant at the property was delicious and the hotel is super convenient to the Cardiff airport (by taxi 5 minutes). Thanks to the front desk clerk Janet, who actually helped me carry my luggage to the room herself as they don’t have luggage carts. The bartender/waitress (sorry can’t remember her name) was kind and courteous and very professional. I’ll be back to stay here.
Elizabeth
Stayed 1 night in Sep 2023
Response from Jess on 20 Sept 2023
Thank you so much for your high scores. I am so glad that you have enjoyed your stay with us and that all facilities and services offered have been to your satisfaction. I hope we will be able to welcome you back in the near future. Best Wishes, Jess
10/10 Excellent
Suzanne
11 Sept 2023
Suzanne
Stayed 1 night in Sep 2023
Response from Jess on 13 Sept 2023
Thank you so much for your high scores. I am so glad that you have enjoyed your stay with us and that all facilities and services offered have been to your satisfaction. I hope we will be able to welcome you back in the near future. Best Wishes, Jess
8/10 Good
Dawn
10 Sept 2023
Liked: Staff & service
They do their best
Hotel is tired and not enough staff, they had to double up on jobs which made us feel awkward when we wanted service
Dawn
Stayed 2 nights in Sep 2023
Response from Jess on 12 Sept 2023
Dear Dawn,Thank you very much for your comments. We were extremely busy that evening with everyone eating. Nobody had to wait a long time or had to feel awkward wanting service. There were always two people in the bar.
8/10 Good
Kelly
9 Sept 2023
Kelly
Stayed 1 night in Sep 2023
Response from Jess on 12 Sept 2023
Thank you so much for your high scores. I am so glad that you have enjoyed your stay with us and that all facilities and services offered have been to your satisfaction. I hope we will be able to welcome you back in the near future. Best Wishes, Jess
8/10 Good
Margaret
3 Sept 2023
Liked: Cleanliness, staff & service
Short stay
Margaret
Stayed 1 night in Sep 2023
Response from Jess on 4 Sept 2023
Thank you so much for your high scores. I am so glad that you have enjoyed your stay with us and that all facilities and services offered have been to your satisfaction. I hope we will be able to welcome you back in the near future. Best Wishes, Jess
Overnight stay before travel to airport following morning. Friendly welcome, even a phone call to the room after arrival to check I was happy with everything. Was tired and a late night arrival /last minute booking so didn't use any restaurant facilities. Was v clean and would stay again.
Pauline
Stayed 1 night in Aug 2023
Response from Jess on 31 Aug 2023
Thank you so much for your high scores. I am so glad that you have enjoyed your stay with us and that all facilities and services offered have been to your satisfaction. I hope we will be able to welcome you back in the near future. Best Wishes, Jess
8/10 Good
Michelle
27 Aug 2023
Michelle
Stayed 1 night in Aug 2023
Response from Jess on 31 Aug 2023
Thank you so much for your high scores. I am so glad that you have enjoyed your stay with us and that all facilities and services offered have been to your satisfaction. I hope we will be able to welcome you back in the near future. Best Wishes, Jess
2/10 Terrible
Jan
27 Aug 2023
Jan
Stayed 2 nights in Aug 2023
Response from Jess on 28 Aug 2023
Thank you for your review, However it would have been helpful to actually know what was wrong with your stay? You have stayed with us for two days. No complaints were logged . You have had breakfast both mornings. No complaints were logged. You checked out with myself yesterday paid for your breakfast and yet again no complaints were logged
8/10 Good
Shirley
24 Aug 2023
Shirley
Stayed 1 night in Aug 2023
Response from Jess on 13 Sept 2023
Thank you so much for your high scores. I am so glad that you have enjoyed your stay with us and that all facilities and services offered have been to your satisfaction. I hope we will be able to welcome you back in the near future. Best Wishes, Jess
This property is not within easy walking distance of the airport. When I asked if it was safe to walk it, staff said yes. The road is very busy and has no sidewalks, no it isn't safe. First room overlooked the street, very noisy, so we were moved to the back. Bed was an old spring mattress, very uncomfortable. Decor was tired. Staff missed our wakeup call. Dinner was slow and burgers overcooked. Another guest I overheard complained of moldy bread. I can't recommend this property.
Sheila
Response from Jess on 12 Sept 2023
Hi Sheila,Thank you for your comments. All of our members of staff would have told you that there is no pedestrian area and would not have recommended for you to walk. We are an airport hotel hence the reason we are on a busy road! The second room you have been allocated to has a brand new bed and mattress, No complaints were logged during the evening service and we took 300 that evening which is food and drink so I doubt very much that the service was slow
Clean comfortable room, friendly staff.....the evening meal and breakfast we had was delicious and value for money. Really close to airport, would not hesitate to stay there again.
Marilyn
Stayed 1 night in Aug 2023
Response from Jess on 22 Aug 2023
Thank you so much for your high scores. I am so glad that you have enjoyed your stay with us and that all facilities and services offered have been to your satisfaction. I hope we will be able to welcome you back in the near future. Best Wishes, Jess
10/10 Excellent
Richard
20 Aug 2023
Richard
Stayed 1 night in Aug 2023
Response from Jess on 12 Sept 2023
Thank you so much for your high scores. I am so glad that you have enjoyed your stay with us and that all facilities and services offered have been to your satisfaction. I hope we will be able to welcome you back in the near future. Best Wishes, Jess
10/10 Excellent
Shirley
17 Aug 2023
Shirley
Stayed 1 night in Aug 2023
Response from Jess on 7 Sept 2023
Thank you so much for your high scores. I am so glad that you have enjoyed your stay with us and that all facilities and services offered have been to your satisfaction. I hope we will be able to welcome you back in the near future. Best Wishes, Jess
8/10 Good
Verified traveller
14 Aug 2023
Liked: Cleanliness, staff & service, room comfort
Initially i had doubts about the place. But i grew to love it after day 1. Amazing.
Verified traveller
Stayed 3 nights in Aug 2023
Response from Jess on 15 Aug 2023
Thank you so much for your high scores. I am so glad that you have enjoyed your stay with us and that all facilities and services offered have been to your satisfaction. I hope we will be able to welcome you back in the near future. Best Wishes, Jess
We had rode our bikes for hours and we were soaking wet the very nice nice lady put our wet items in the dryer for us excellent.
Rooms were good and the restaurant was very good will stay here again next year
scott
Stayed 1 night in Aug 2023
Response from Jess on 9 Aug 2023
Thank you so much for your high scores. I am so glad that you have enjoyed your stay with us and that all facilities and services offered have been to your satisfaction. I hope we will be able to welcome you back in the near future. Best Wishes, Jess
I was surprised at how far the hotel was from the airport, I had assumed that I could walk in rather than have to take a taxi.
The hotel itself was fine
Timothy
Stayed 1 night in Jul 2023
Response from Jess on 4 Aug 2023
Hi Timothy,Thank you for your review. The airport is 1.6 miles away which is a 15 minute walk. We do not recommend walking it as there is no pedestrian area and you would have to walk in the road.
10/10 Excellent
Chris
3 Aug 2023
Chris
Stayed 1 night in Aug 2023
Response from Jess on 4 Aug 2023
Thank you so much for your high scores. I am so glad that you have enjoyed your stay with us and that all facilities and services offered have been to your satisfaction. I hope we will be able to welcome you back in the near future. Best Wishes, Jess