8/10 Good
Bonita Mee On
Travelled with family, Travelled with family and small children, Travelled with group
26 Apr 2024
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed at sunrise , the overall the property was a bit rundown compared to nizuc and grand. But the service was by far the best at sunrise, the staff was always amazing , great vibes and entertainment every night at the lobby.
Room service and pool side service was great. However the room service cleanup was always very delayed, we had animals go through the leftovers every night.
Kids club at the sunrise and nizuc was amazing! My 5 year old daughter loved going there daily, she had such a great time. He received daily paints from the staff, they were great with her!
Only bad comment about the resort was the moon palace membership, they really press hard for you to check out the grande and their membership. They say it’s not a timeshare, basically is! We got suckered in and wasted 3 hours when we were promised 90 max. They gave us 2 days pass to the grande. DO NOT GET SUCKERED IN.
The grande water park passes are it worth it. The food and service was horrible. Took 2 hours for poolside service at the water park. The food was rubbery and dry. Ordered drinks and they didn’t arrive after over an hour so we left. We went to the buffet, my husband is celiac and they didn’t take it seriously whatsoever unlike the sunrise side. He actually go my very sick rom the gluten in the food. EXTREMELY disappointed with the grand. So glad we didn’t pay for the water park passes.
The food and service is horrible!!! Their breakfast buffet was terrible too. Service was worst.
Bonita Mee On
Stayed 7 nights in Apr 2024