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"Staff was friendly and helpful"

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"Always perfect because the hotel is so lovely and quiet at night time. The beds are like home. "

"Clean, conveniently located and good price, does what it says on the tin! Good place to stay "

"Na"

"Particularly lovely and helpful young man on reception "

"We recently stayed at Clayton Hotel Manchester Airport. The check-in team were super helpful and friendly, which made for a great first impression. The rooms were adequate overall, although unfortunately the heater in my room was broken, so it was a little cold during the stay. The restaurant menu offered good variety and the food quality itself was very nice. However, the service level from the team was quite poor. We noticed guests waiting a long time to be seated, and we had to chase a server just to place our order. Considering the prices weren’t cheap, the service didn’t match expectations. On a positive note, it was nice to see a complimentary bottle of water in the room. The free shuttle bus is also a great touch and very convenient. The gym looked good, although I wasn’t able to access it as my room key didn’t work. Overall, a mixed experience—great front desk service and good food, but let down by maintenance issues and slow restaurant service."

"They made a mistake with my booking, was downgraded, promised a measley 15% refund, never got it, the room was small, run down, rusty faucets, and not too clean. The bar closed at 9 pm on a Saturday night, the food at the restaurant was pricey, soggy and salty. Never again."

"Left something behind in my room. It’s bound to happen. But staff (ie AI chatbot) have been disappointingly unhelpful, so apparently I’m not getting it back. Awful customer service. "