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Reviews of Miro Apartments

4 out of 5
Miro Apartments
41 Robertson Street, Fortitude Valley, QLD

Reviews

8.6

Excellent

Rating 10 - Excellent. 280 out of 569 reviews" "
Rating 8 - Good. 203 out of 569 reviews" "
Rating 6 - Okay. 55 out of 569 reviews" "
Rating 4 - Poor. 20 out of 569 reviews" "
Rating 2 - Terrible. 11 out of 569 reviews" "

8.6/10

Cleanliness

8.4/10

Staff & service

8.0/10

Amenities

8.2/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

8/10 Good

Anna

Liked: Cleanliness, amenities, property conditions & facilities
Nice and spacious, clean space. The customer service was great. The only reason for 4 stars is because the hot water wasn't working in the upstairs shower and in the downstairs shower it was only working for increments at a time.
Stayed 1 night in May 2024
Response from Craig Whye - GM on 24 May 2024
Thank You Anna for your 4/5 review and sorry you had some issues with the hot water. Just remember we are here 7am - 7pm and offer and after-hours service also. We hope to welcome you back again soon.

8/10 Good

Michael

Great place to stay as always. Dishwasher was broken and awaiting parts, but otherwise all good
Stayed 3 nights in May 2024
Response from Craig Whye - GM on 24 May 2024
Thanks Michael and apologies for this dishwasher, we are trying our best to get rectified ASAP. We hope to see you again soon

10/10 Excellent

Karan, Stretton

Stayed 1 night in May 2024
Response from Craig Whye - GM on 24 May 2024
Thanks, Karen, for your 5/5 Review.

8/10 Good

Giovanni

Liked: Cleanliness, amenities, property conditions & facilities
Highly recomended
Stayed 5 nights in Apr 2024
Response from Craig Whye - GM on 24 May 2024
Thanks Giovanni, we look forward to seeing you again soon.

8/10 Good

Andrew

Travelled with partner
Liked: Cleanliness
Great location. Fair price. Would stay again if required for trips into Fortitude Valley.
Stayed 1 night in Jan 2024
Response from Craig Whye - GM on 5 Feb 2024
Thanks Andrew for your 4/5 reivew. Greta to heart you enjoyed our location and we look forward to seeing you again soon.

8/10 Good

Maryse

Travelled with family
Liked: Cleanliness, room comfort
Great Location
Easy check in & great apartment except for shower breaking off when turned on & hitting me in the head. Rug in lounge room dangerous with curled end, which we had to be careful not to trip on. Reported it to reception immediately, however the shower wasn’t fixed until the next day, so we couldn’t use the ensuite & had to share the main bathroom with family. Disappointing as we deliberately booked an apartment with 2 bathrooms. Great Location with easy access to everything.
Stayed 2 nights in Jan 2024
Response from Craig Whye - GM on 5 Feb 2024
Thanks, Maryse, for your review and comments. I will be sure to get the team to address the issues with the rug. Apologies we could not get the shower address immediately but pleased we were able to fix it the following day.

10/10 Excellent

Jennifer

Liked: Cleanliness
Stayed 1 night in Jan 2024
Response from Craig Whye - GM on 5 Feb 2024
Thanks, Jennifer, for your 5/5 review. I am glad you had a wonderful stay. We hope to see you again in the not-too-distant future

8/10 Good

Celeste

Liked: Cleanliness, room comfort
Stayed 3 nights in Jan 2024
Response from Craig Whye - GM on 5 Feb 2024
Thanks, Cleste, for your 8/10 rating. We are looking forward to seeing you back again in the near future.

6/10 Okay

Keishi

Travelled with family and small children
Disliked: Cleanliness
Generally ok however felt a little cheap inside and cleanliness was not great. Floor appeared to have not been mopped in a long time and outside patio was unusable due to being so dirty. Property was chosen as it was listed as family friendly but with a young child, not being able to close doors to ajoining rooms (all sliding doors you could not latch or lock) made it hard work.
Stayed 3 nights in Dec 2023
Response from Craig Whye - GM on 5 Feb 2024
Thanks, Keishi for your review. I am sorry that you did not thoroughly enjoy your stay at the Miro Apartments. I will be sure to address your comments with the HSK Team. I will also get Maintenance to look into the door issues.

10/10 Excellent

William

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
The front desk was very helpful and provided great service
Stayed 2 nights in Dec 2023
Response from Craig Whye - GM on 5 Feb 2024
Thanks, William, for you 5/5 rating. I am glad the team were helpful and provided great service. We hope to see you again soon.

10/10 Excellent

Adam

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Craig Whye - GM on 5 Feb 2024
Thanks, Adam, for your 5/5 review. We hope to welcome you back again in the near future.

8/10 Good

Salina

Stayed 1 night in Dec 2023
Response from Craig Whye - GM on 5 Feb 2024
Thanks Salina, of your 8/10 review. We hope to welcome you back again soon.

10/10 Excellent

Michela

Stayed 1 night in Nov 2023
Response from Craig Whye - GM on 5 Feb 2024
Thanks, Michela, for your 5/5 rating. I am glad you enjoyed your stay, we hope to see you again.

10/10 Excellent

Anna

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Super happy, my families new go to place for Brisbane stays
Stayed 4 nights in Nov 2023

8/10 Good

Anna and Rob

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Very nice to stay, just needs more cooking equipment.
Stayed 1 night in Oct 2023

10/10 Excellent

Keitha

Stayed 4 nights in Oct 2023

8/10 Good

Caroline

Travelled with group
Liked: Amenities
Kind staff, Big and spacious apartment. The upper bathroom didn’t feel completely clean but other than that it was good!
Stayed 1 night in Oct 2023

10/10 Excellent

Andrew

Business traveller
Liked: Cleanliness, room comfort
Stayed 11 nights in Sep 2023

10/10 Excellent

Celeste

Travelled with group
Liked: Cleanliness, room comfort
Stayed 2 nights in Aug 2023

8/10 Good

Celeste

Liked: Cleanliness, room comfort
Stayed 2 nights in Aug 2023
Response from Nerida on 30 Aug 2023
Thank you for choosing to stay at the Atrio & Miro Apartments, Fortitude Valley, we look forward to the opportunity to welcome you back.

10/10 Excellent

Benjamin

Stayed 1 night in Aug 2023

8/10 Good

Ahmad

Liked: Cleanliness
Stayed 1 night in Aug 2023
Response from Cory-Rose: The Miro & Atrio Apartments on 12 Aug 2023
Hello Ahmad, Thank you for taking the time to review our property. We hope to welcome you back again soon. Kind Regards,

4/10 Poor

Mike

Business traveller
Disliked: Amenities, property conditions & facilities
Showers were both running cold water.
Stayed 1 night in Aug 2023
Response from Cory-Rose: The Miro & Atrio Apartments on 4 Aug 2023
Hello Mike. Thank you for taking the time to review our property. Please accept our apologies for any shortfalls you experienced during your stay. We appreciate your comments & will follow up with our maintenance department. Kind Regards

10/10 Excellent

Keitha

Stayed 7 nights in Jul 2023
Response from Cory-Rose: The Miro & Atrio Apartments on 4 Aug 2023
Hello Keitha, Thank you so much for the excellent review! We look forward to welcome you again soon. Kind Regards

8/10 Good

MARY

Travelled with family
Liked: Cleanliness, amenities
Close to the Story Bridge and Howard St Wharf and the shopping precinct. Congested buildings though and no views.
Stayed 2 nights in Jun 2023
Response from Cory-Rose: The Miro & Atrio Apartments on 4 Aug 2023
Hello Mary, Thank you for taking the time to review our property. Although not a perfect stay we hope to welcome you back & improve on your stay in future. Kind Regards

10/10 Excellent

Amy

Liked: Cleanliness, property conditions & facilities
Stayed 4 nights in Jun 2023
Response from Cory-Rose: The Miro & Atrio Apartments on 4 Aug 2023
Hello Amy, Thank you so much for the excellent review! We are delighted you enjoyed your stay & hope to welcome you back again. Kind Regards

8/10 Good

Tanya

Stayed 1 night in Jun 2023
Response from Cory-Rose: The Miro & Atrio Apartments on 1 Jul 2023
Tanya, Thank you for the wonderful review. We trust you enjoyed your stay and look forward to welcoming you back.

10/10 Excellent

Sandra

Liked: Cleanliness, room comfort
Great Fortitude Valley option
Unit clean, quiet & spacious for 1- 2 people. Well centred for shopping on James St, am walk on New Farm riverwalk or dinner at Howard Smith wharf area. Train 15min walk or catch a ferry at HSW. Warm, friendly & helpful reception staff. Excellent french- style restaurant next door for all meals & also french- style cafe/ at doorstep.
Stayed 3 nights in Jun 2023
Response from Cory-Rose: The Miro & Atrio Apartments on 1 Jul 2023
Sandra, Thank you for the excellent review! We trust you enjoyed your stay and look forward to welcoming you back.

6/10 Okay

Pratick

Travelled with family
Liked: Cleanliness, property conditions & facilities
The property was in a very good condition and the reception was very helpful. Only 2 issues with the property: 1. The entire apartment had a very uncomfortable smell 2. The shower was quite bad. It had the lowest pressure and output-was very difficult to take a bath properly
Stayed 1 night in Jun 2023
Response from Cory-Rose: The Miro & Atrio Apartments on 1 Jul 2023
Pratick, Thank you for taking to time to review our property. We have made note of your comments & appreciate your detailed input. We hope to welcome you back again soon.

8/10 Good

John

Liked: Cleanliness, amenities, property conditions & facilities
Close to the Valley and James street, large space for the money. Nice staff, well appointed room. Could be a bit cleaner
Stayed 2 nights in May 2023
Response from Cory-Rose: The Miro & Atrio Apartments on 1 Jul 2023
John, Thank you for taking to time to review our property. We have made note of your comments & appreciate your input. We hope to welcome you back again soon.

10/10 Excellent

Daniel

Travelled with family, Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Large room and very friendly staff
Stayed 1 night in May 2023
Response from Cory-Rose: The Miro & Atrio Apartments on 1 Jul 2023
Daniel, Thank you for the wonderful review. We trust you enjoyed your stay and look forward to welcoming you back.

4/10 Poor

Marcus

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in May 2023
Response from Cory-Rose: The Miro & Atrio Apartments on 1 Jul 2023
Marcus, Thank you for taking to time to review our property. We hope to have the opportunity to improve on your experience & to welcome you back soon.

10/10 Excellent

Anna

Stayed 3 nights in Apr 2023

8/10 Good

Linda

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Great location. Apartment had all that was needed for a short stay. Staff were helpful
Stayed 3 nights in Mar 2023

8/10 Good

Danielle

Liked: Cleanliness, amenities, property conditions & facilities
Nice apartment, quiet and convenient to the valley.
Stayed 1 night in Feb 2023

4/10 Poor

Jessica

Liked: Cleanliness, amenities
Disliked: Property conditions & facilities
The apartment was pretty good, some small things were broken (e.g.washing machine door handle) but overall it was good. The customer service was terrible. I got a letter delivered and one of the staff let themselves into my apartment while I was getting changed to put the letter inside. There were so many better options to get the letter to me. After talking to the staff at reception following this incident there was no satisfactory apology or explanation. I would not recommend.
Stayed 14 nights in Feb 2023

6/10 Okay

Amani

Travelled with family
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
The lift was broken down and we had to carry suitcases 4 flights of stairs. We were not informed. Neighbouring room light was on all night streaming into main bedroom hence no sleep
Stayed 1 night in Feb 2023

6/10 Okay

Tara

Stayed 5 nights in Jan 2023

10/10 Excellent

Steve

Stayed 2 nights in Jan 2023

6/10 Okay

Michael

Disliked: Cleanliness, amenities
The washing machine was not available and we were not told upon arrival. Staff were helpful but having clothes washing in room was one of main reasons for the booking. The kitchen utensils and cutlery all required cleaning before use. The lighting in the bathroom was faulty. The bed was uncomfortable and the bedclothes old and tatty. The carpets were dirty. The iron and ironing board are way past replacement date. The dishwasher stank. The high cost does not align to the average quality facilities. The staff however are very lovely and easy to work with.

6/10 Okay

thao

Travelled with family
Good location walk to everywhere. Apartment cleanliness is average. It’s behind a bigger hotel so very noisy every early morning, around 4-5am when the deliver/ garbage trucks come. I chose the option of paying a deposit at booking and the rest at the hotel when check in. However 2 days before our arrival date the hotel already called and demanded full payment or booking is canceled. They also charged high credit card fee without it being mentioned on Hotel.com.
Stayed 5 nights in Oct 2022

10/10 Excellent

Sharon

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Would recommend. Spacious apartments at a reasonable price. Great location.
Stayed 1 night in Oct 2022

8/10 Good

Alix

Travelled with family
Liked: Property conditions & facilities
Great location, easy check in due to detailed information via email. Not particularly clean, shower very weak due to water saving feature.
Stayed 2 nights in Sep 2022

10/10 Excellent

Ethan

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Sep 2022

8/10 Good

Robert

Liked: Cleanliness
Clean apartment, some noisy guests but was a weekend and in Fortitude Valley so to be expected. Black out curtains in the bedroom would be a good investment. Overall a good stay.
Stayed 2 nights in Aug 2022
Response from Norman on 12 Aug 2022
Hi and thank you for the score and feedback. I do hope you enjoyed your stay. I will speak with the owner about block out curtains. Hope to see you again next time.

10/10 Excellent

Bianca

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Great location
Stayed 1 night in Jul 2022

8/10 Good

Verified traveller

Travelled with family
Disliked: Cleanliness
Needs attention
Cleaning left a lot to be desired as there was still water in bowls stacked in the cupboards. Clumps of hair behind the sofa, extrenely filthy vents. The showers are super uncomfortable felt like needles on the skin which is unfortunate. Washing machine and oven shoukd have user manuals nearby as googling manuals is a pain to do when you dont know make and model of appliances and you dont eant to break someone elses property. Only true plus side was the reception staff were amazing.
Stayed 7 nights in Jul 2022
Response from Norman on 23 Jul 2022
Good afternoon and thank you for letting us know. I will address this with housekeeping, Hope to see you again soon. Please give us a ring so we can assist you. Thank you again for informing us. Regards

8/10 Good

Verified traveller

Liked: Cleanliness, room comfort
Stayed 1 night in Jun 2022
Response from Norman on 8 Jul 2022
Good morning and thank you for the score. I hope you had a great stay and looking forward to seeing you again in the near future. Regards

6/10 Okay

Verified traveller

Business traveller
A little disappointed
Usually i stay in their sister property the Atrio which is much nicer. The washing machine in the miro was broken and the units are very noisy. Upstairs could be heard at all hours of the night. Which is sad because their sister property is so much nicer.
Stayed 6 nights in Jun 2022
Response from Norman on 8 Jul 2022
Good morning, Thank you for the feedback and I do apologies for the noise. I'll get the maintenance to have a look at the washer/dryer issue. Hopefully this does not deter you from coming to us again. Please give us a call when you are next booking so we can assist you inj placing you at the Atrio Apartments. Kind regards

10/10 Excellent

Russell

Travelled with family
Liked: Cleanliness, room comfort
Great stay
Good location, friendly staff, excellent communication
Stayed 2 nights in Jun 2022
Response from Norman on 8 Jul 2022
Hi Russel, Thank you very much for the feedback and the score. Glad you had a great stay. Hope to see you gain in your next stay. Have a great weekend.