Bai Chay Hotels, Ha Long

"Staff is vey"

"This "

"All great"

"Overall this hotel is excellent"

"Everything was perfect."

"The location and amenities on the resort are outstanding. Especially the outdoor pool area. The pool bar staff were very tentative and catered for our needs at all times. Excellent resort and highly recommended. 5 stars. "

"I'm a regular traveler from Australia. 5th time to Vietnam. Wish I knew about Delasea on prior trips. 5 star hotel with 5 star service. Every single staff member is polite and goes out of their way for every request. I booked 5 nights and by my 4th day they remembered my room number at breakfast,the type of eggs I like and had my hot chocolate made for me cafe quality. All brought to my table. Find a hair dresser or store, call your airline, book a transfer to the airport, share vietnamese words, and have a chat, all no problems for the staff. Vietnamese people are friendly and give good service but this place is outstanding and only matched by places like Shangrila Resorts from my 64 countries travelled to date. Cleaners, door men, breakfast staff, and reception all friendly. So happy I booked an additional 5 nights here and upgraded my room as a treat to myself. Room is a great size and you can fit 4 people in the shower its that big. Special mention to: * Mr Tung in food and beverage who was so welcoming every day. Nothing was too much for him. Made me feel like a local. A true gentleman. * Mrs Bich at guest services. She took care of my room requests, hairdresser tips, taxi booking issues, and was generally a beautiful person to talk to. * Mr Duc Anh was a ray of sunshine. Cheered me up everytime I spoke to him. Also helped me on many occassion. Long review, but for a reason. Keep up the great job guys. I'll be back again."

"Good"

"Room was spotless Servises was great no complaints at all keep up good work"