Hon Gai Hotels, Ha Long

"Great hotel, stayed here purely for the cruise around halong bay, and would definitely stay here again. had an amazing spa as a bonus. Highly recommend. "

"Large pool, hotel staff professional, clean hotel. "

"Five stars for the staff alone! Sophie at the front desk was very professional, kind, and so helpful from check-in to check-out. She also went above and beyond to help me with transportation back to Hanoi. The rooms are beautiful and, most importantly, very quiet—perfect for getting a good night's rest in a busy city. The central location and terrace view are unbeatable. I'll definitely be back! The breakfast buffet was amazing."

"Real luxury. Very nice room and bathroom, clean, big, …all you need is there. Silent for good sleeping, beds and pillows very good. Excellent staff, smiling, helpfull. Pool on 30 floor was GREAT, empty, we were there alone at evening 7pm (after our cruise) also next day morning 10:30am, ideal for swimming. Whirpool was fantastic. Very nice view to Ha Long Bay limestone islands from there. Breakfast was … wow, fantastic. If you are in Hanoi and thinking about daily cruise only, then stay here after the cruise, do not return on evening to Hanoi. It is very nice place, relax, enjoy hotel amenities and return next day, check-out is noon so you have enough time (or move to next step on your journey, we go to Ninh Binh from here and hotel members also booked the travel for us with direct pickup here, better price than on Vexere). I really recommend this place. Need to say, early morning running 10km during sunrise on empty beach was fantastic - then whirpool, breakfast, chilling, swimming… great time here after 3 days in hectic Hanoi and day cruise in Ha Long Bay."

"Design, staff, facilities, views, everything about this hotel is pure luxury, from the moment you arrive to the moment you leave, they truly make you feel special. I have stayed in many 5 stars hotels and this is one of the best. "

"Everything was good except they did not properly instruct our non speaking taxi driver that they arranged for transport to Hanoi airport and he took us to the wrong terminal after giving them correct information. Very annoying"

"Big windows for an absolutely stunning view, a lovely little balcony and just an all over perfect room! Staff and service are both exceptional! One night was not enough, I wish I had stayed another!!"

"Great view from room, but this hotel charged for every little thing, including water for the room, pool tables in lounge, other games for kids, hotel shuttle to/from town. Need to leave a deposit in order to charge to the room at all. Overcharging for room service. Only one restaurant open at a time. Lights that wouldn't turn off in one room - staff solved the problem by cutting the wire to the light altogether. Not all that many options for hotels on Cat Ba, so this looked good comparatively, but it did not live up to the rating. "

"Didn’t use it. The cruise was fantastic. The only thing that was missing was internet."