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Reviews of Wyndham Garden Hotel Austin

3.5 out of 5
Wyndham Garden Hotel Austin
3401 South I-35, Austin, TX

Reviews

8.0

Very good

Rating 10 - Excellent. 467 out of 1019 reviews" "
Rating 8 - Good. 265 out of 1019 reviews" "
Rating 6 - Okay. 150 out of 1019 reviews" "
Rating 4 - Poor. 79 out of 1019 reviews" "
Rating 2 - Terrible. 58 out of 1019 reviews" "

8.2/10

Cleanliness

8.6/10

Staff & service

7.8/10

Amenities

7.8/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

10/10 Excellent

Albert

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent stay
Stayed 3 nights in May 2024

6/10 Okay

Suzanne

Travelled with partner
Liked: Property conditions & facilities
Disliked: Cleanliness, amenities
The property was in a great location, with parking! When we booked, the site stated that continental breakfast was included, but now it is a full service, not included restaurant. Front entry light to our room was very buggy, and although they said they would clean it, three different times, it did not happen.
Stayed 3 nights in May 2024

8/10 Good

Boris

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2024

6/10 Okay

Shawn

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved the bar
Stayed 5 nights in May 2024

8/10 Good

Shubhadeep

Liked: Cleanliness, staff & service, property conditions & facilities
You pay what you get, stayed four days and everything was good for the budget. Staff are nice and always there to help.
Stayed 4 nights in May 2024

10/10 Excellent

Lucas E

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was good
Stayed 2 nights in May 2024

10/10 Excellent

Alexander

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Near the freeway
Stayed 1 night in May 2024

6/10 Okay

Ehud

Business traveller
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Needs major renovation ! Poor condition. External fence gas graffiti
Stayed 3 nights in May 2024

2/10 Terrible

Isaac

Disliked: Cleanliness, staff & service, property conditions & facilities
Place was not clean, front desk not helpful at all
Stayed 2 nights in Mar 2024

10/10 Excellent

Mallile

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Todo estuvo muy bien lo único que no me gustó es que en el cuarto no había refrigerador para enfriar las aguas
Stayed 2 nights in May 2024

8/10 Good

Debbie

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Very quiet staff was friendly
Stayed 2 nights in May 2024

10/10 Excellent

mike

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great
Stayed 2 nights in Apr 2024

4/10 Poor

Tami

Disliked: Cleanliness, property conditions & facilities
Hotel was shabby. Carpets in halls were stained and dirty. The walls and elevators were scarred and stained. The room was missing electric outlet covers. The bathroom had layers and layers of old caulking around the tub and sink in many different colors and looked terrible. And the floors in the room were FILTHY!! My granddaughter spilled some water. I used a towel to dry it up and was shocked at how much dirt came off the floor. The pool area was okay, but the pool and especially the hot tub filters were obviously not working, due to the amount of debris and dead bugs in the water. We were only there for one night. We won’t be back.
Stayed 1 night in May 2024

4/10 Poor

Efigenia

Travelled with family
Disliked: Cleanliness, property conditions & facilities
Problem with toilet flushing. Hot water in sink would not stop running.
Stayed 1 night in May 2024

6/10 Okay

Anne Khoryna, Miami

Disliked: Amenities
Not much to say there isn’t much to the hotel
Stayed 3 nights in May 2024

10/10 Excellent

Christa

Liked: Cleanliness, staff & service, property conditions & facilities
Fast amazingly friendly service
Stayed 1 night in May 2024

10/10 Excellent

Rene

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy check in.
Stayed 1 night in May 2024

10/10 Excellent

Samuel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything from checking to a late checkout was great. The staff were really attentive and friendly. The room was fine, a standard hotel room that was clean.
Stayed 2 nights in May 2024

6/10 Okay

Jennifer

Travelled with partner
Liked: Staff & service
This property had very comfortable and clean rooms. There was some wear and tear in the rooms liked chipped/pealing paint on the bathroom door and end tables chipped/dinged and looking worn. The hallways need updating with dirty carpet, and chipped/worn paint on doorframes and elevators. Bizarre that sheets of plastic wear hung at the entrance to the bar area. Looked like they were beginning to remodel but it was to keep people out when they were closed. very strange. check in was slow as only one person was at the desk. Did not use the restaurant for breakfast as the price seemed crazy high for eggs and toast.
Stayed 2 nights in May 2024

4/10 Poor

Paul

Business traveller
Disliked: Cleanliness, amenities, property conditions & facilities
I stayed here for one night. Lots of ants showed up at night. The toilet flush was not functioning properly. The property was so outdated. The staff was friendly, though.
Stayed 1 night in May 2024

8/10 Good

mustafa

Stayed 3 nights in May 2024

10/10 Excellent

Marlo, ROMA

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Front desk staff Phyllis and Ruth were very friendly and accomodating. The bartender, Valerie, is very sweet and fun to talk with. All the housekeeping staff and maintenance staff were very friendly and helpful. I chose this hotel for its location but ended up loving the staff.
Stayed 2 nights in May 2024

10/10 Excellent

Emeka Okoronkwo

Liked: Cleanliness, amenities, property conditions & facilities
Very nice property. Very clean and staff was friendly and helpful
Stayed 3 nights in May 2024

8/10 Good

Cat

Liked: Cleanliness, staff & service
The carpets in the halls have GOT to be replaced, and the bathrooms need to be updated. The rooms and lobby and staff are all great, tho
Stayed 6 nights in May 2024

8/10 Good

Lety

Travelled with family
Liked: Cleanliness, staff & service
Needs a paint job. The bathroom vent was very loud n sqeaked
Stayed 2 nights in May 2024

8/10 Good

gayle

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very pleasant and accommodating. The area felt safe and was easy in and out
Stayed 4 nights in May 2024
Response from Management on 14 May 2024
We appreciate your business and feedback!

6/10 Okay

Yolanda

Liked: Cleanliness, amenities, property conditions & facilities
It should not advertise BAR & RESTAURANT if it is not part of the hotel, especially if they are closed. Plumbing in bathrooms should be checked as part of housekeeping. I found myself in a tub ready to shower only to realize that little to no cold water was available. Then having to change room because the repair was going to need a complicated fix. There was no pen & paper to use. No help with luggage ( I have my right hand/arm in cast
Stayed 2 nights in May 2024

6/10 Okay

Marisa

Travelled with group
Liked: Staff & service
Disliked: Amenities
very average hotel; free parking was a plus and near to the airport. the room was not very clean.
Stayed 3 nights in May 2024

8/10 Good

Alondra

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2024

8/10 Good

Agnes

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Wyndham Garden Hotel in Austin is conveniently located near the highway and a few minutes to downtown. The hotel had ample parking. The staff were very courteous, helpful and accommodating. The hotel is clean and handicap accessible. I highly recommend this hotel and will definitely stay here again on my next visit to Austin.
Stayed 2 nights in May 2024

6/10 Okay

Melissa

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The front desk staff and cleaning staff were very friendly, but the bar staff barely looked at you and seemed annoyed you were there. Room was clean, but toilet never flushed correctly. The coffee maker in the room spit out hot water and steam directly at you when it was finished~would have been dangerous for a child. The water system in the bathroom went from cold to scalding hot with no in-between, again being dangerous for a child. Beware of their early online check-in. I did that, and when I went to the desk to get my room key, the person checked me in again. That caused my card to have TWO holds on it for the entire cost of a 4 night stay. The manager was very nice and apologetic, but there was nothing that could be done because it was a hold and not an actual charge. It eventually worked itself out, but a chunk of my vacation money was unavailable until I got back home. 😥
Stayed 4 nights in May 2024

6/10 Okay

Matthew

Liked: Staff & service
Overall not disappointed. Got a great price and was pretty decent all things considered. Great water pressure in the showers. Toilets a bit weak, but did the job. Strong AC in the room. Just some stuff was quite worn out and dated but for what I paid I would stay there again.
Stayed 3 nights in May 2024

10/10 Excellent

Oleg

Stayed 1 night in Feb 2024

6/10 Okay

ralph

Business traveller
Disliked: Property conditions & facilities
the room ac left the room humid
Stayed 1 night in Apr 2024

10/10 Excellent

William

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Apr 2024

10/10 Excellent

Veronica

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was perfect
Stayed 1 night in May 2024

6/10 Okay

William

Liked: Staff & service
Rooms are dated but food was excellent,
Stayed 4 nights in Apr 2024

8/10 Good

Lea

Liked: Cleanliness, staff & service
Clean room, comfortable stay
Stayed 1 night in May 2024

4/10 Poor

Danielle

Travelled with family and small children, Business traveller
Disliked: Cleanliness, property conditions & facilities
Area was nice and walking into hotel was nice but soon as we walked in our room, we immediately smelled mold. We looked in the shower and there was the mold. The water in the shower was way to hot, it was either way to hot or ice cold, there was no in between. We had small children with us. I end up having to just wash them up in the sink.The bedding had stains on it. After a long day in town our babies was to tired for us to find another hotel. We will not be staying at this hotel again,
Stayed 1 night in May 2024

10/10 Excellent

Julie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024

10/10 Excellent

Julio

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was great . I wish the bar was open though
Stayed 2 nights in Mar 2024

8/10 Good

Maria

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Amenities
I think this hotel needs a renovation. The one in San Antonio where we stayed, Hampton Inn riverwalk was TERRIBLE! Not one day did they clean our room! People wee not as nice, they were a bit rude I would say. Also the parking was also new for mi. Thankfully I have a permit for handicap but to CHARGE for the parking is a ripoff. I have gone several times to Hampton Inn in San Antonio but believe me, I do not consider staying there again. NOT 1 DAY DID THEY CLEAN OUR ROOM. Austin was only OK BUT TJEY DO NEED TO REMODEL. Also and important, we arrived in Austin and I put some waters and cokes in the fridge. In 2 hours THERE WERE TINY COCAROACHES INSIDE THE FRIDE. Disgusting! I told them in the office but they could care less. I would ask for a partial refund on BOTH hotels but I do not know I you can. Terrible experience on both hotels. Maria Elena Lahoz Torres
Stayed 1 night in Mar 2024

6/10 Okay

Maggie

Travelled with family
Liked: Staff & service, property conditions & facilities
Disliked: Amenities
Very friendly staff. Thermostat wouldn't stay at temperature. Roach in bathroom
Stayed 1 night in Apr 2024

10/10 Excellent

Kirk

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice clean place.
Stayed 1 night in Apr 2024

2/10 Terrible

Shylieca Arliece

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
This building smells of mold. Carpet is severely stained. Phones in room do not work “due to building upgrades” I requested a refund because it was difficult to breathe in the hallways and this hotel would only provide an email and told me to contact them or Expedia. Would not recommend staying here. Motel 6 is an better option then this hotel. Save your money.
Stayed 3 nights in Apr 2024

10/10 Excellent

Manny

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very ample lobby and staff courtesy a plus
Stayed 1 night in Apr 2024

10/10 Excellent

Amanda

Liked: Staff & service
Stayed 1 night in Apr 2024

10/10 Excellent

Shaylon

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff at this peoperty are all super helpful and just awesome! The property itself is nice too. Very clean even while work is being done.
Stayed 1 night in Apr 2024

6/10 Okay

Aleksei

Travelled with family, Business traveller
Liked: Amenities
Disliked: Cleanliness, property conditions & facilities
Check in was very long. And they checked as in into a wrong room. Air conditioning was not working. It only had cold air, very cold. Breakfast was very good, but for extra money
Stayed 1 night in Apr 2024

8/10 Good

Salvador

Travelled with family
Liked: Cleanliness
Room smelled weird.
Stayed 2 nights in Apr 2024