Sofitel Auckland Viaduct Harbour

Photo gallery for Sofitel Auckland Viaduct Harbour

Primary image
Indoor spa tub
Hypo-allergenic bedding, minibar, in-room safe, desk
Hypo-allergenic bedding, minibar, in-room safe, desk
View from room

Overview of Sofitel Auckland Viaduct Harbour

UNESCO Sustainable Travel Pledge

Sofitel Auckland Viaduct Harbour

5.0 star property

4.6/5 Wonderful

Guests rated this property 4.8/5 for cleanliness.

Popular amenities

  • Pool
  • Free WiFi
  • Air conditioning
  • Spa
  • Restaurant
  • Gym

Cleaning and safety practices

  • Cleaned with disinfectant
  • Contactless check-in
  • Hand sanitiser provided
  • Personal protective equipment
Map
21 Viaduct Harbour Avenue, Auckland, 1010

Explore the area

  • Popular LocationViaduct Harbour5 min walk
  • Popular LocationSky Tower10 min walk
  • Popular LocationAuckland Ferry Terminal14 min walk
  • AirportAuckland (AKL-Auckland Intl.)27 min drive

Choose dates to view prices

About this area

Auckland

Sofitel Auckland Viaduct Harbour is located in Auckland Central Business District, a neighbourhood in Auckland, and is in the entertainment district and on the waterfront. New Zealand National Maritime Museum and Queens Wharf are cultural highlights, and travellers looking to shop may want to visit Victoria Park Market and Auckland Fish Market. Travelling with kids? Consider Museum of Transport and Technology and Auckland Zoo. Discover the area's water adventures with sailing, surfing/boogie boarding and boat tours nearby, or enjoy the great outdoors with hiking/biking trails.

What's nearby

  • Viaduct Harbour - 5 min walk
  • New Zealand National Maritime Museum - 10 min walk
  • SkyCity Casino - 10 min walk
  • Sky Tower - 10 min walk
  • Auckland Ferry Terminal - 14 min walk

Getting around

  • Auckland Britomart Station - 14 min walk
  • Auckland (AKL-Auckland Intl.) - 27 min drive

Restaurants

  • Mad Mex Wynyard Quarter - 3 min walk
  • Grand Harbour Chinese Restaurant - 5 min walk
  • Sixteen Tun - 6 min walk
  • Miss Clawdy Kitchen - 7 min walk
  • Thai Street - 7 min walk

About this property

Sofitel Auckland Viaduct Harbour

Family-friendly Auckland hotel in Auckland Central Business District, walk to Viaduct Harbour
This smoke-free hotel features a marina, a full-service spa and an indoor pool. WiFi in public areas is free. Other amenities include a restaurant, a fitness centre and a bar/lounge. All 88 rooms boast deep soaking bathtubs, and offer free WiFi and balconies. Free wired Internet and 24-hour room service are standard, as are Smart TVs with digital channels.
Sofitel Auckland Viaduct Harbour offers 88 accommodations with minibars and espresso makers. Rooms open to balconies. A pillow menu is available. 48-inch Smart televisions come with digital channels and pay-per-view films. Bathrooms include a separate bath and shower with a deep soaking bath and a rainfall showerhead. Bathrooms are also outfitted with bathrobes, slippers and designer toiletries.

Guests can surf the web using complimentary wired and wireless Internet access. Business-friendly amenities include desks, complimentary newspapers and telephones. Additionally, rooms include a safe and a hairdryer. A nightly turndown service is provided and housekeeping is offered on a daily basis. Amenities available on request include hypo-allergenic bedding.

An indoor pool and a spa tub are on site. Other recreational amenities include a sauna and a fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

The on-site spa has 6 treatment rooms, including rooms for couples. Services include deep-tissue massages, hot stone massages, sports massages and Swedish massages. The spa is equipped with a steam room. A variety of treatment therapies are provided, including reflexology.

Awards and affiliations

Green/Sustainable Property
This property participates in Qualmark, a programme that measures the property's impact on one or more of the following: The Environment, the community, the cultural heritage and the local economy.
This property has signed the UNESCO Sustainable Travel Pledge.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter
Follows the standard cleaning and disinfection practices of ALLSAFE (Accor Hotels)

Check-in

Contactless social distancing and check-out
Cashless transactions are available for all charges at the property
Social distancing measures in place
Contactless room service is available.

Safety measures

Personal protective equipment worn by staff
Temperature checks available for guests
Masks and gloves available
Masks are required at the property
Hand sanitiser provided
Enhanced food service safety measures are in place
Individually wrapped food options available for breakfast, lunch, dinner and through room service
At check-in, guests must provide a record of full COVID-19 vaccination
COVID-19 vaccination record requirement applies to all guests aged 12 and older
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired Internet
  • Available in some public areas: Free WiFi

Parking and public transport

  • Secured covered valet parking on site (NZD 45 per day; includes in/out privileges)
  • Wheelchair-accessible parking available
  • Height restrictions apply for on-site parking
  • 24-hour return airport shuttle (surcharge)
  • Airport shuttle at scheduled times

Food and drink

  • Buffet breakfast available for a fee daily 6 AM–10:30 AM: NZD 45 per person
  • 1 restaurant and 1 coffee shop/cafe
  • 1 bar
  • 24-hour room service
  • Coffee/tea in a common area

Things to do

  • Fitness centre
  • Full-service spa
  • Indoor pool
  • Sauna
  • Hot tub
  • Steam room

Family friendly

  • Babysitting (surcharge)
  • Free cots/infant beds
  • Indoor pool
  • Laundry facilities
  • Fridge
  • Rollaway/extra beds (surcharge)
  • Snack bar/deli

Conveniences

  • ATM/banking services
  • Banquet hall
  • Lift
  • Free newspapers in reception
  • Front-desk safe
  • Library

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Porter
  • Tour/ticket assistance
  • Turndown service

Languages spoken

  • Chinese (Mandarin)
  • English
  • French
  • German
  • Russian
  • Spanish

Business services

  • 24-hour business centre
  • Computer station
  • Conference space (5380 square feet)

Outdoors

  • Marina on site
  • Terrace

Spa

  • 6 treatment rooms
  • Body scrubs
  • Body treatments
  • Body wraps
  • Couples treatment room(s)
  • Facials
  • Manicures and pedicures
  • Massage - deep-tissue
  • Massage - hot stone
  • Massage - prenatal
  • Massage - sports
  • Massage - Swedish
  • Massage/treatment rooms
  • Reflexology
  • Steam room

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathroom (select rooms)
  • Bathroom emergency pull cord
  • In-room accessibility (select rooms)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible parking
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair accessible (may have limitations)

More

  • Smoke-free property

Room amenities

Bedroom

  • Air conditioning (climate-controlled)
  • Bed sheets
  • Blackout drapes/curtains
  • Free cots/infant beds
  • Hypo-allergenic bedding
  • Pillow menu
  • Rollaway/extra beds (surcharge)

Bathroom

  • Dressing gowns
  • Deep-soaking bath
  • Designer toiletries
  • Hairdryer
  • Private bathroom
  • Rainfall showerhead
  • Separate bath and shower
  • Towels

Entertainment

  • 48-inch smart TV
  • Digital channels
  • Films for purchase
  • Streaming services

Food and drink

  • Espresso maker
  • Minibar
  • Fridge

Outdoor space

  • Balcony

More

  • Connecting rooms available
  • Desk
  • Free newspapers
  • Iron/ironing board
  • Laptop-friendly workspace
  • Phone
  • Safe
  • Slippers
  • Turndown service

Similar properties

See similar properties

Policies

Check-in

Check-in from 3:00 PM - midnight
Early check-in subject to availability
Early check-in is available for a fee (amount varies)
Express check-in
Minimum check-in age - 18

Check-out

Check-out before 11 AM
Express checkout

Special check-in instructions

Front desk staff will greet guests on arrival
At check-in, guests must provide a record of full COVID-19 vaccination
COVID-19 vaccination record requirement applies to all guests aged 12 and older
For guests booked in room types with club access, this property enforces a smart casual dress code in the club lounge. Children 18 years and younger accompanied by an adult are permitted in the club lounge until 5 PM. After 5 PM, only children ages 12-18 are allowed.

Renovations and closures

Due to COVID-19, this property’s food and beverage options may be limited.

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Kids stay free! One child stays free when using existing bedding
Rollaway/extra beds are available for NZD 100 per night.
Free cots (infant beds)

Payment types

Important information

Optional extras

The following fees and deposits are charged by the property at the time of service, check-in or check-out.

  • Fee for buffet breakfast: NZD 45 per person (approximately)
  • Airport shuttle fee: NZD 42 per person (one-way)
  • Valet parking fee: NZD 45 per day (in/out privileges)
  • Early check-in is available for a fee (subject to availability, amount varies)
  • Rollaway bed fee: NZD 100 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher, a smoke detector, a security system and a first aid kit
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Parking height restrictions apply
This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly)

National rating

Qualmark® assigns an official star rating for accommodation in New Zealand. This Hotel property has been rated 5 stars.
Official New Zealand Rating provided by Qualmark®

Property is also known as

Auckland Sofitel
Sofitel Auckland
Sofitel Auckland Harbour
Sofitel Auckland Viaduct
Sofitel Auckland Viaduct Harbour
Sofitel Viaduct Auckland
Sofitel Viaduct Harbour
Sofitel Viaduct Harbour Auckland
Sofitel Viaduct Harbour Hotel
Sofitel Viaduct Harbour Hotel Auckland
Sofitel Auckland Viaduct Harbour New Zealand
Sofitel Auckland Viaduct Harbour Hotel
Sofitel Auckland Viaduct Harbour Hotel
Sofitel Auckland Viaduct Harbour Auckland
Sofitel Auckland Viaduct Harbour Hotel Auckland

Frequently asked questions

Overall score and ratings

4.6

Wonderful

Rating 5 - Excellent. 727 out of 997 reviews
5 - Excellent 73%
Rating 4 - Good. 210 out of 997 reviews
4 - Good 21%
Rating 3 - Okay. 40 out of 997 reviews
3 - Okay 4%
Rating 2 - Poor. 13 out of 997 reviews
2 - Poor 1%
Rating 1 - Terrible. 7 out of 997 reviews
1 - Terrible 1%

4.8/5

Cleanliness

4.6/5

Staff & service

4.6/5

Amenities

4.6/5

Property conditions & facilities

4.4/5

Eco-friendliness

5/5 Excellent

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a lovely stay & look forward to returning soon no doubt.
Stayed 1 night in May 2022

4/5 Good

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel set up was clean, tidy and inviting. Our room was peaceful and we had a tranquil deck over looking the atrium, we enjoyed the water sounds! The bath was luxurious and even more lovely because we were able to request salts and bubble bath. The bed was super comfy and dinner at the restaurant was delicious- best meal in NZ during the 4 years we have been here. Thanks.
Stayed 1 night in Apr 2022

5/5 Excellent

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel and fabulous staff every day and all day. Made us feel like kings and queens
Stayed 1 night in Mar 2022

5/5 Excellent

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very pleasant hotel, and excellent helpful staff. Location was ideal for pur purposes.
Stayed 1 night in Feb 2022

5/5 Excellent

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Parking was a bit pricey but all in all amazing stay, super helpful staff.
Stayed 1 night in Feb 2022