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Lobby
Indoor pool
Terrace/patio
Hypo-allergenic bedding, minibar, in-room safe, desk
Hypo-allergenic bedding, minibar, in-room safe, desk

Guest reviews

4.6 out of 5 Wonderful
1,000 reviews
Guests rated this property 4.8/5 for cleanliness.

Popular amenities

Pool
Free WiFi
Air conditioning
Spa
Restaurant
Gym

Cleaning and safety practices

  • Cleaned with disinfectant
  • Contactless check-in
  • Hand sanitiser provided

Map

Explore the area

Popular LocationViaduct Harbour5 min walk
Popular LocationSkyCity Casino10 min walk
Popular LocationSky Tower10 min walk
AirportAuckland (AKL-Auckland Intl.)31 min drive

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  • Luxury Room, 1 King Bed, Marina View (Club Sofitel Access)

    4.8/5 guest room rating

    Room amenities

    • 35 sq m
    • Marina view
    • Sleeps 3
    More detailsLuxury Room, 1 King Bed, Marina View (Club Sofitel Access)
  • Luxury Room, 1 King Bed, Balcony, View

    Room amenities

    • Sleeps 2
    More detailsLuxury Room, 1 King Bed, Balcony, View
  • Luxury Room, 1 King Bed, View

    4.8/5 guest room rating

    Room amenities

    • 45 sq m
    • Water view
    • Sleeps 3
    More detailsLuxury Room, 1 King Bed, View
  • Junior Suite, 1 King Bed (Club Sofitel Access)

    4.1/5 guest room rating

    Room amenities

    • 52 sq m
    • City view
    • Sleeps 3
    More detailsJunior Suite, 1 King Bed (Club Sofitel Access)
  • Superior Room, 1 King Bed, City View

    4.4/5 guest room rating

    Room amenities

    • 35 sq m
    • City view
    • Sleeps 3
    More detailsSuperior Room, 1 King Bed, City View

About this area

Auckland

Located in Auckland, Sofitel Auckland Viaduct Harbour is in the business district and on the waterfront. Aotea Centre and Auckland War Memorial Museum are cultural highlights, and travellers looking to shop may want to visit Queen Street Shopping District and Sylvia Park. Auckland Zoo and Kelly Tarlton's Underwater World are not to be missed. Sailing, surfing/boogie boarding and boat tours offer great chances to get out on the surrounding water, or you can seek out an adventure with hiking/biking trails nearby.
Visit our Auckland travel guide
View map
Popular Location

What's nearby

  • Viaduct Harbour - 5 min walk
  • SkyCity Casino - 10 min walk
  • Sky Tower - 10 min walk
  • Princes Wharf - 13 min walk
  • Auckland Ferry Terminal - 13 min walk

Getting around

  • Auckland Britomart Station - 14 min walk
  • AirportAuckland (AKL-Auckland Intl.) - 31 min drive

Restaurants

  • Lava Dining — 1 min walk
  • 21 Viaduct Cafe — 1 min walk
  • Grand Harbour Chinese Restaurant - 4 min walk
  • Muddy Farmer - 6 min walk
  • Sixteen Tun - 6 min walk

About this property

Sofitel Auckland Viaduct Harbour

Luxury Auckland hotel in Auckland Central Business District, walk to Viaduct Harbour
This smoke-free hotel features a marina, a full-service spa and a restaurant. WiFi in public areas is free. Other amenities include an indoor pool, a fitness centre and a bar/lounge. All 82 rooms boast deep soaking bathtubs, and offer free WiFi and iPod docking stations. Free wired Internet and 24-hour room service are standard, as are LED TVs with satellite channels.
Sofitel Auckland Viaduct Harbour offers 82 forms of accommodation with iPod docking stations and minibars. A pillow menu is available. 48-inch LED televisions come with satellite channels and pay-per-view films. Guests can make use of the in-room fridges and espresso makers. Bathrooms include a separate bath and shower with a deep soaking bath and a rainfall showerhead. Bathrooms are also outfitted with bathrobes, designer toiletries and complimentary toiletries.

This Auckland hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks, complimentary newspapers and telephones. Additionally, rooms include a safe and a hairdryer. Housekeeping is offered on a daily basis and hypo-allergenic bedding can be requested.

An indoor pool and a spa tub are on site. Other recreational amenities include a sauna and a fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

The on-site spa has 6 treatment rooms, including rooms for couples. Services include deep-tissue massages, hot stone massages, sports massages and Swedish massages. The spa is equipped with a steam room. A variety of treatment therapies are provided, including reflexology.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter
Follows standard sanitisation guidelines of ALLSAFE (Accor Hotels)

Social distancing

Contactless check-in and check-out
Cashless transactions are available for all charges at the property
Protective shields in place at main contact areas
Social distancing measures in place
Contactless room service is available.

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks and gloves available
Hand sanitiser provided
Enhanced food service safety measures are in place
Individually wrapped food options available for breakfast, lunch, dinner and through room service
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired Internet
  • Available in some public areas: Free WiFi

Parking and public transport

  • Valet parking: NZD 45 per day
  • Parking height restrictions apply
  • 24-hour return airport shuttle (surcharge)
  • Airport shuttle at scheduled times

Food and drink

  • Buffet breakfast available for a fee daily 6 AM–10:30 AM: NZD 40 per person
  • 1 restaurant and 1 coffee shop/cafe
  • 1 bar
  • 24-hour room service
  • Coffee/tea in a common area

Things to do

  • Fitness centre
  • Full-service spa
  • Indoor pool
  • Sauna
  • Hot tub

Family friendly

  • Babysitting/childcare (surcharge)
  • Dry cleaning service
  • Free cots/infant beds
  • Indoor pool
  • Laundry facilities
  • Fridge
  • Rollaway/extra beds (surcharge)
  • Snack bar/deli

Conveniences

  • ATM/banking services
  • Banquet hall
  • Lift
  • Free newspapers in reception
  • Front-desk safe
  • Library

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Porter
  • Tour/ticket assistance

Languages spoken

  • Chinese
  • English
  • French
  • German
  • Russian
  • Spanish

Business services

  • 24-hour business centre
  • Computer station
  • Conference space (5380 square feet)

Outdoors

  • Marina on site
  • Terrace

Spa

  • 6 treatment rooms
  • Body scrubs
  • Body treatments
  • Body wraps
  • Couples treatment room(s)
  • Facials
  • Manicures and pedicures
  • Massage - deep-tissue
  • Massage - hot stone
  • Massage - prenatal
  • Massage - sports
  • Massage - swedish
  • Massage/treatment rooms
  • Reflexology
  • Steam room

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathroom
  • Bathroom emergency pull cord
  • In-room accessibility
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair accessible (may have limitations)

More

  • Smoke-free property

Room amenities

Bedroom

  • Climate control (air conditioning)
  • Blackout drapes/curtains
  • Free cots/infant beds
  • Hypo-allergenic bedding
  • Linens
  • Pillow menu
  • Rollaway/extra beds (surcharge)

Bathroom

  • Bathrobes
  • Deep-soaking bathtub
  • Designer toiletries
  • Hairdryer
  • Rainfall showerhead
  • Separate bathtub and shower
  • Towels

Entertainment

  • 48-inch LED TV
  • iPod dock
  • Films for purchase
  • Satellite channels

Food and drink

  • Espresso maker
  • Minibar
  • Fridge

More

  • Connecting rooms available
  • Desk
  • Free newspapers
  • Iron/ironing board
  • Phone
  • Safe

Policies

Check-in

Check-in between 2 PM and midnight
Early check-in subject to availability
Express check-in
Minimum check-in age - 18

Check-out

Check-out before 11 AM
Express check-out

Special check-in instructions

Front desk staff will greet guests on arrival
Due to COVID-19, this property's food and beverage options may be limited pursuant to local regulations.
For guests booked in room types with club access, this property enforces a smart casual dress code in the club lounge. Children 18 years and younger accompanied by an adult are permitted in the club lounge until 5 PM. After 5 PM, only children ages 12-18 are allowed.

Renovations and closures

This property is closed from 1 July 2020 to 7 October 2020 (dates subject to change).
Due to COVID-19, this property’s food and beverage options may be limited.

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Kids stay free! One child stays free when using existing bedding
Rollaway/extra beds are available for NZD 80.0 per night.
Free cots (infant beds)

Payment types

Important information

Optional extras

The following fees and deposits are charged by the property at the time of service, check-in or check-out.

  • Fee for buffet breakfast: NZD 40 per person (approximately)
  • Airport shuttle fee: NZD 42 per person (one-way)
  • Valet parking fee: NZD 45 per day
  • Early check-in is available for a fee (subject to availability, amount varies)
  • Rollaway bed fee: NZD 80.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Safety features at this property include a fire extinguisher, a smoke detector, a security system and a first aid kit
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Parking height restrictions apply

National rating

This property does not have a Qualmark® rating. For the benefit of our customers, we have provided a rating based on our ratings system.

Property is also known as

Auckland Sofitel
Sofitel Auckland
Sofitel Auckland Harbour
Sofitel Auckland Viaduct
Sofitel Auckland Viaduct Harbour
Sofitel Viaduct Auckland
Sofitel Viaduct Harbour
Sofitel Viaduct Harbour Auckland
Sofitel Viaduct Harbour Hotel
Sofitel Viaduct Harbour Hotel Auckland
Sofitel Auckland Viaduct Harbour New Zealand
Sofitel Auckland Viaduct Harbour Hotel
Sofitel Auckland Viaduct Harbour Hotel
Sofitel Auckland Viaduct Harbour Auckland
Sofitel Auckland Viaduct Harbour Hotel Auckland

Frequently asked questions

Can I cancel my reservation for free at Sofitel Auckland Viaduct Harbour and receive a full refund?
Yes, Sofitel Auckland Viaduct Harbour offers free cancellation on select room rates, because flexibility matters! Please refer to Sofitel Auckland Viaduct Harbour cancellation policy on our site for more details about any exclusions or requirements.
How much does it cost to stay at Sofitel Auckland Viaduct Harbour?
As of 25 Oct 2020, prices found for a 1-night stay for 2 adults at Sofitel Auckland Viaduct Harbour on 26 Oct 2020 start from NZ$449, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.
Does Sofitel Auckland Viaduct Harbour have a pool?
Yes, this property has an indoor pool.
Is Sofitel Auckland Viaduct Harbour pet-friendly?
No, pets are not allowed at this property.
How much is parking at Sofitel Auckland Viaduct Harbour?
Valet parking is available for NZD 45 per day.
What time is check-in at Sofitel Auckland Viaduct Harbour?
Check-in is from 2 PM to midnight. A fee applies for early check-in (amount may vary, subject to availability).
What time is check-out at Sofitel Auckland Viaduct Harbour?
Checkout is at 11 AM. Late checkout is available for a fee (amount may vary).
Does Sofitel Auckland Viaduct Harbour provide a shuttle to the airport?
Yes, there's an airport shuttle. A fee of NZD 42 per person, one-way, applies.
Where is Sofitel Auckland Viaduct Harbour located?
Located in Auckland Central Business District, this luxury hotel is within a 15-minute walk of Viaduct Harbour, Sky Tower and Princes Wharf. Auckland Ferry Terminal and SkyCity Casino are also within 15 minutes. Auckland Britomart Station is 14 minutes by foot.
4.6
Wonderful
5 - Excellent
726
4 - Good
216
3 - Okay
39
2 - Poor
12
1 - Terrible
7

4.8/5

Cleanliness

4.6/5

Staff & service

4.5/5

Amenities

4.6/5

Property conditions & facilities

5/5 Excellent

Happy face iconLiked: Cleanliness, staff & service, amenities, property conditions & facilities
Views, proximity to waterfront area, great staff and nice room. Room service meal was delicious and good wine list
Stayed 1 night in Jun 2020

3/5 Okay

Happy face iconLiked: Cleanliness, staff & service, property conditions & facilities
Had no hot water you would think paying $500.plus a night they would have this sorted
Stayed 1 night in Jun 2020

4/5 Good

Travelled with family
Happy face iconLiked: Cleanliness, staff & service, amenities, property conditions & facilities
Was a great stay... shame that the full food menu was not available.
Stayed 2 nights in May 2020

4/5 Good

Happy face iconLiked: Cleanliness, property conditions & facilities, room comfort
Beautiful hotel and location
The rooms, location, and hotel were gorgeous overall. However, the service was far from 5 star. During check-in I asked for a late check out which they said I could have but did not make a note of it and I luckily called the next day and made sure to my surprise they had no idea. Room service was a joke we asked for some bread, they called back after 20 minutes and said they did not have one type and gave us two options I easily picked one and after 30 more minutes brought up the wrong option.
Stayed 1 night in May 2020

4/5 Good

Travelled with partner
Happy face iconLiked: Cleanliness, property conditions & facilities
Sad face IconDisliked: Staff & service
Given the circumstances not surprising, but they seemed very short-staffed. Impossible to get hold of housekeeping or room service - defaulted to reception eventually. Not impressed with 100% surcharge on laundry on a Saturday
Stayed 1 night in Mar 2020

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