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Indoor pool, pool loungers
Indoor pool, pool loungers
Premium bedding, in-room safe, desk, laptop workspace
Premium bedding, in-room safe, desk, laptop workspace

Guest reviews

4.2 out of 5 Very good
995 reviews
Guests rated this property 4.4/5 for cleanliness.

Popular amenities

Pool
Free WiFi
Air conditioning
Spa
Gym
Business Services

Cleaning and safety practices

Cleaned with disinfectant
Hand sanitiser provided
Personal protective equipment

Map

Explore the area

Popular LocationUniversity of Auckland5 min walk
Popular LocationQueen Street Shopping District5 min walk
Popular LocationBritomart Transport Centre9 min walk
AirportAuckland (AKL-Auckland Intl.)27 min drive

Choose dates to view prices

  • Superior Room, 1 King Bed

    4.4/5 guest room rating

    Room amenities

    • 25 sq m
    • City view
    • Sleeps 2
    More detailsSuperior Room, 1 King Bed
  • Superior Room, 2 Single Beds

    4/5 guest room rating

    Room amenities

    • 25 sq m
    • Sleeps 2
    More detailsSuperior Room, 2 Single Beds
  • Executive Suite, 1 King Bed

    4.2/5 guest room rating

    Room amenities

    • 44 sq m
    • City view
    • Sleeps 3
    More detailsExecutive Suite, 1 King Bed
  • Apartment, 1 Bedroom

    4.7/5 guest room rating

    Room amenities

    • 66 sq m
    • City view
    • Sleeps 4
    More detailsApartment, 1 Bedroom
  • Superior Room, 1 King Bed

    4.4/5 guest room rating

    Room amenities

    • 36 sq m
    • City view
    • Sleeps 2
    More detailsSuperior Room, 1 King Bed
  • Superior Room, 2 Queen Beds

    4.2/5 guest room rating

    Room amenities

    • 25 sq m
    • City view
    • Sleeps 4
    More detailsSuperior Room, 2 Queen Beds
  • Deluxe Room, 1 King Bed

    3.8/5 guest room rating

    Room amenities

    • 25 sq m
    • City view
    • Sleeps 2
    More detailsDeluxe Room, 1 King Bed
  • Deluxe Suite, 1 Queen Bed

    3.8/5 guest room rating

    Room amenities

    • 44 sq m
    • City view
    • Sleeps 2
    More detailsDeluxe Suite, 1 Queen Bed
  • Junior Suite, 1 King Bed

    Room amenities

    • 44 sq m
    • City view
    • Sleeps 2
    More detailsJunior Suite, 1 King Bed
  • Superior Room, 1 King Bed (Superior)

    Room amenities

    • 25 sq m
    • City view
    • Sleeps 2
    More detailsSuperior Room, 1 King Bed (Superior)
  • Superior Room, 1 Queen Bed

    3.6/5 guest room rating

    Room amenities

    • 25 sq m
    • City view
    • Sleeps 2
    More detailsSuperior Room, 1 Queen Bed
  • Deluxe Apartment, 1 Bedroom

    Room amenities

    • 66 sq m
    • City view
    • Sleeps 2
    More detailsDeluxe Apartment, 1 Bedroom

About this area

Auckland

Located in Auckland, Pullman Auckland Hotel & Apartments is in the city centre and near the bay. Sky Tower and Britomart Transport Centre are notable landmarks, and some of the area's popular attractions include Auckland Zoo and Kelly Tarlton's Underwater World. Looking to enjoy an event or a game? See what's going on at Eden Park or Spark Arena. Looking to get your feet wet? Kayaking, waterskiing and windsurfing adventures can be found near the property.

Visit our Auckland travel guide
Map
Popular Location

What's nearby

  • University of Auckland - 5 min walk
  • Queen Street Shopping District - 5 min walk
  • Britomart Transport Centre - 9 min walk
  • Auckland Ferry Terminal - 10 min walk
  • Spark Arena - 11 min walk

Getting around

  • Auckland Britomart Station - 7 min walk
  • Auckland (AKL-Auckland Intl.) - 27 min drive

About this property

Pullman Auckland Hotel & Apartments

Family-friendly Auckland hotel in Auckland Central Business District, walk to University of Auckland
Along with a full-service spa, this smoke-free hotel has an indoor pool and a health club. WiFi in public areas is free. Other amenities include a sauna, a conference centre and valet parking. All 328 rooms feature thoughtful touches such as bathrobes and slippers, along with conveniences such as fridges and coffee makers. Complimentary wireless Internet access and room service (during limited hours) are standard, as are LED TVs with satellite channels.
Pullman Auckland Hotel & Apartments offers 328 forms of accommodation with laptop-compatible safes and free newspapers. Beds feature premium bedding. 49-inch LED televisions come with satellite channels. Guests can make use of the in-room fridges and coffee/tea makers. Rooms have partially open bathrooms. Bathrooms include baths or showers, bathrobes, slippers and complimentary toiletries.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include a hairdryer and an iron/ironing board. Housekeeping is offered on a daily basis and hypo-allergenic bedding can be requested.

Recreational amenities at the hotel include an indoor pool, a health club and a sauna.

Guests aged under 16 years old are not allowed in the health club or fitness facility.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Spa at the Pullman has 6 treatment rooms, including rooms for couples. Services include deep-tissue massages, hot stone massages, sports massages and Swedish massages. A variety of treatment therapies are provided, including aromatherapy, Ayurvedic and reflexology. The spa is equipped with a sauna.

The spa is open daily.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter
Follows standard sanitisation guidelines of Bureau Veritas (Accor Hotels)

Social distancing

Contactless check-out
Protective shields in place at main contact areas
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks and gloves available
Hand sanitiser provided
Individually wrapped food options available for breakfast, lunch, dinner and through room service
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and public transport

  • Covered valet parking: NZD 45.00 per night
  • Parking height restrictions apply
  • Limo/town car service

Food and drink

  • Room service available

Things to do

  • Fitness centre
  • Full-service spa
  • Indoor pool
  • Sauna
  • Steam room

Family friendly

  • Babysitting/childcare (surcharge)
  • Dry-cleaning service
  • Free cots/infant beds
  • Indoor pool
  • Laundry facilities
  • Fridge

Conveniences

  • Banquet hall
  • Lift
  • Free newspapers in reception
  • Front-desk safe

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Porter
  • Tour/ticket assistance
  • Wedding services

Languages spoken

  • Chinese
  • English
  • French
  • German
  • Korean
  • Portuguese
  • Russian

Business services

  • 16 meeting rooms
  • Business centre
  • Conference centre

Outdoors

  • Pool sunloungers
  • Terrace

Spa

  • 6 treatment rooms
  • Aromatherapy
  • Ayurvedic treatments
  • Body scrubs
  • Body treatments
  • Body wraps
  • Couples treatment room(s)
  • Detox wraps
  • Facials
  • Manicures and pedicures
  • Massage - deep-tissue
  • Massage - hot stone
  • Massage - prenatal
  • Massage - sports
  • Massage - swedish
  • Massage/treatment rooms
  • Reflexology
  • Sauna
  • Spa open daily

Accessibility

  • If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.
  • Accessible bathroom
  • Assistive listening devices available
  • In-room accessibility
  • Roll-in shower
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel

More

  • Smoke-free property
  • TV in reception

Room amenities

Bedroom

  • Climate control (air conditioning)
  • Free cots/infant beds
  • Hypo-allergenic bedding
  • Premium bedding

Bathroom

  • Bathrobes
  • Bathroom (partially open)
  • Bathtub or shower
  • Free toiletries
  • Hairdryer

Entertainment

  • 49-inch LED TV
  • Satellite channels

Food and drink

  • Coffee/tea maker
  • Fridge

More

  • Connecting rooms available
  • Desk
  • Free newspapers
  • Iron/ironing board
  • Laptop-compatible safe
  • Laptop-friendly workspace
  • Phone
  • Slippers

Policies

Check-in

Check-in between 3 PM and anytime
Early check-in subject to availability
Express check-in
Minimum check-in age - 18

Check-out

Check-out before 11 AM
Late check-out subject to availability
Express check-out

Special check-in instructions

Front desk staff will greet guests on arrival

Renovations and closures

The following facilities will be closed from 30 June 2020 to 31 December 2020 (dates subject to change):
  • Bar/Lounge
  • Dining venue

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Kids stay free! Children stay free when using existing bedding
Rollaway/extra beds are available for NZD 65.0 per night.
Free cots (infant beds)

Payment types

Important information

Optional extras

The following fees and deposits are charged by the property at the time of service, check-in or check-out.

  • Valet parking fee: NZD 45.00 per night (in/out privileges)
  • Early check-in is available for a fee (subject to availability, amount varies)
  • Late check-out is available for a fee (subject to availability, amount varies)
  • Rollaway bed fee: NZD 65.0 per night
  • Credit card charges are subject to a surcharge of 2 per cent

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Safety features at this property include a fire extinguisher, a smoke detector and a first aid kit
This property advises that enhanced cleaning and guest safety measures are currently in place
Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F
Personal protective equipment, including masks and gloves, will be available to guests
Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests
Contactless check-out is available
Individually wrapped food options are available for breakfast, lunch and dinner, and also through room service
The property affirms that it follows sanitisation practices of Bureau Veritas (Accor Hotels) guidelines
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Reservations are required for spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Parking height restrictions apply
Guests under 16 years old are not allowed in the health club or fitness facility

National rating

Qualmark® assigns an official star rating for accommodation in New Zealand. This Hotel property has been rated 5 stars.
Official New Zealand Rating provided by Qualmark®

Property is also known as

Pullman Auckland Hotel
Pullman Auckland
Auckland Hyatt Regency
Pullman Auckland New Zealand
Pullman Auckland Hotel Auckland Central
Pullman Auckland
Pullman Auckland & Apartments
Pullman Auckland Hotel & Apartments Hotel
Pullman Auckland Hotel & Apartments Auckland
Pullman Auckland Hotel & Apartments Hotel Auckland

Frequently asked questions

Can I cancel my reservation for free at Pullman Auckland Hotel & Apartments and receive a full refund?
Yes, Pullman Auckland Hotel & Apartments offers free cancellation on select room rates, because flexibility matters! Please refer to Pullman Auckland Hotel & Apartments cancellation policy on our site for more details about any exclusions or requirements.
Does Pullman Auckland Hotel & Apartments have a pool?
Yes, this property has an indoor pool.
Is Pullman Auckland Hotel & Apartments pet-friendly?
No, pets are not allowed at this property.
How much is parking at this property?
Valet parking is available for NZD 45.00 per night.
What time is check-in at Pullman Auckland Hotel & Apartments?
Check-in is from 3 PM to anytime. A fee applies for early check-in (amount may vary, subject to availability).
What time is check-out at this property?
Checkout is at 11 AM. Late checkout is available for a fee (amount may vary, subject to availability).
Where is Pullman Auckland Hotel & Apartments located?
This family-friendly Auckland hotel is located near the bay, within a 10-minute walk of Auckland High Court, University of Auckland and Queen Street Shopping District. Auckland Ferry Terminal and Sky Tower are also within 15 minutes. Auckland Britomart Station is 7 minutes by foot and Auckland Grafton Station is 29 minutes.

Guest reviews

Overall score and ratings for Pullman Auckland Hotel & Apartments

4.2
Very good
995 reviews
5 - Excellent
509
4 - Good
307
3 - Okay
110
2 - Mediocre
48
1 - Poor
21
4.4
Cleanliness
4.4
Service and Staff
4.1
Amenities
4.2
Property condition
3.0 out of 5 Okay
  • Liked: Cleanliness, staff & service, property conditions & facilities

Was quoted by Expedia $ 239.00 but charged $259.00 when questioned about the difference was told" that was the lowest that the check in person was authorised to go" I said I had an Expedia rate and was then told "oh then the extra $20 was a pre authorisation in case I had spent in the hotel." Which I didn't. No refund as yet.

Stayed 1 night in Jul 2020
5.0 out of 5 Excellent
  • Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Nice property with great safety rules against Covid-19. I will stay again.

Stayed 3 nights in Jun 2020
2.0 out of 5 Poor
  • Liked: Cleanliness, property conditions & facilities
  • Disliked: Staff & service, amenities

It was heavy raining day. I waited more than 40min and i keep show my Expedia Confirmation number. But thet could not find because i paid by company card under my company name. If you could not find by the confirmation number why you have the number? Also when finished sauna and come back to room. The card access was not working at left. I have to asked one of roomservice staff to press the my floor. I called reception, and they said they will send me staff. But also i have to wait more than 15min with wet hair. The Pullman was most expensive hotel in Auckland. I visited few time especially i love spa and sauna. I really considering the join the membership with spa or accor membership. However this time i was so disappointed.

Stayed 1 night in Jun 2020
5.0 out of 5 Excellent
  • Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stayed 2 nights in Mar 2020
4.0 out of 5 Good
  • Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stayed 1 night in Mar 2020