Book a Arcadia Resort

"I had such a wonderful experience staying at the Sheraton Universal Hotel! From the moment we arrived, the staff was welcoming, kind, and attentive, which made us feel truly cared for. The location is absolutely perfect—especially if you’re visiting Universal Studios. It’s just a short walk, which made our trip so convenient and stress-free. After a long day, it was such a blessing to come back to a clean, comfortable room with beautiful views. The rooms were well-kept, cozy, and provided everything we needed to relax. I also appreciated how peaceful the atmosphere was—it felt like a little retreat even though we were so close to all the excitement. Overall, this stay was such a great experience, and I would definitely come back again. If you’re looking for convenience, comfort, and excellent service, I highly recommend the Sheraton Universal!"

"Room was cool, we did not eat breakfast "

"Fantastic location in Hollywood area and so close to tons of shops and restaurants. Good parking option at the ovation if you decide not or pay the price for valet parking. Furniture conditions could be improved inside the hotel specially the doors to the rooms and the TV stands and bathrooms. I was very happy with our start otherwise."

"The room was spacious enough for me and my kids but, the walls and the floors were dirty. When we first approached the room housekeeping was still inside cleaning the air conditioning unit. Overall it was a good stay for me and my kids."

"Check in was difficult just due to the layout of the hotel. They don’t allow guests to use the luggage cart, so an attendant has to go with you. This was helpful at check in due to the confusing layout, but at check out, we just needed the cart. No need for assistance and the feeling to need to tip again for something we could easily do ourselves. The added 16-18% to food and drinks isn’t gratuity to your servers and we as guests are encouraged not to tip at this establishment. We still tipped everyone, in addition to paying the added percentage as well. It feels very wrong not to tip, and adding 40% to our bill from each meal or drink, was completely unexpected and really off putting. A few lows: the hot tub was cold when the pool opened on Saturday so we didn’t get to enjoy it as that was the only time we could go during our busy trip. The beds were almost unbearably creaky with even a slight move, room service steak was undercooked, chicken strips were dry and overcooked, everything besides the chicken wings were either under cooked, over cooked or cold when we got it. Ending on the highs: all staff we interacted with were wonderful, all were friendly and helpful, location of hotel was perfect, room size and layout is great, smooth check out. Would stay again, but would not eat or drink on property due to the additional fees charged and encouragement not to tip, it’s just awkward not to tip if the service is good."

"Make sure to pack ear plugs! I've stayed there before but forgot how loud the it is there. It sounds like the windows are wide open! They should provide ear plugs, but they don't, so make sure you do! Its in a location that is close to a lot of great places, but it is the city, so its a but sketch at night. The staff is great, the place is clean, and its great price."

"Valet staff, Front Desk staff and Restaurant staff were all very nice and helpful. I requested a room near my family that I was traveling with and they gave us rooms across the hall from each other."

"We went to an LA Kings game right across the road. Was absolutely perfect! Everything you need for a good nights rest."

"Nice staff and great amenities."