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Pacific Palms Resort

Photo gallery for Pacific Palms Resort

Featured image
Outdoor pool
Balcony
Hypo-allergenic bedding, minibar, in-room safe, desk
Hypo-allergenic bedding, minibar, in-room safe, desk

Overview of Pacific Palms Resort

Pacific Palms Resort

4 out of 5

4.0/5 Very good

Guests rated this property 4.2/5 for cleanliness.

Popular amenities

  • Pool
  • Free WiFi
  • Parking included
  • Pet-friendly
  • Air conditioning
  • Spa

Cleaning and safety practices

  • Cleaned with disinfectant
  • 72-hour vacancy between guest room stays
  • Hand sanitiser provided
1 Industry Hills Pkwy, La Puente, CA, 91744

Explore the area

  • Popular LocationLa Puente City Hall5 min drive
  • Popular LocationBabe Zaharias Golf Course5 min drive
  • Popular LocationLa Puente City Park5 min drive
  • AirportOntario, CA (ONT-Los Angeles - Ontario Intl.)39 min drive

Choose dates to view prices

About this area

La Puente

Located in La Puente, Pacific Palms Resort is in the business district and near theme parks. The area's natural beauty can be seen at Pio Pico State Historical Park and La Puente City Park, while Baldwin Park Historical Society and Brea Museum and Heritage Center are cultural highlights. Looking to enjoy an event or a game while in town? See what's happening at Auto Club Raceway at Pomona or Irwindale Event Center.

What's nearby

  • La Puente City Hall - 5 min drive
  • Babe Zaharias Golf Course - 5 min drive
  • La Puente City Park - 5 min drive
  • South Hills Country Club - 8 min drive
  • Puente Hills Mall - 8 min drive

Getting around

  • Baldwin Park Station - 13 min drive
  • Ontario, CA (ONT-Los Angeles - Ontario Intl.) - 39 min drive

Restaurants

  • Taco del Rio - 13 min walk
  • Manohar’s Delhi Palace - 17 min walk
  • Carl's Jr. - 3 min drive
  • Outback Steakhouse - 4 min drive
  • Krispy Kreme - 4 min drive

About this property

Pacific Palms Resort

Romantic resort with 2 restaurants and full-service spa
Along with 2 restaurants, this smoke-free resort has a full-service spa and a golf course. Free WiFi in public areas and free self parking are also provided. Other amenities include an outdoor pool, a health club and a bar/lounge. All 292 rooms offer free WiFi, balconies and LED TVs. Other amenities available to guests include minibars, room service and coffee makers.
Pacific Palms Resort offers 292 forms of air-conditioned accommodation with minibars and a safe. Rooms open to balconies. LED televisions are featured in guestrooms. Bathrooms include a combined bath/shower unit, bathrobes, complimentary toiletries and hairdryers.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks, complimentary weekday newspapers and telephones. Additionally, rooms include coffee/tea makers and an iron/ironing board. Microwaves, fridges and hypo-allergenic bedding can be requested. Housekeeping is provided on a daily basis.

Guests can play rounds at the 36-hole golf course. An outdoor pool and a spa tub are on site. Other recreational amenities include a health club and a sauna.

The recreational activities listed below are available either on-site or nearby; fees may apply.

The on-site spa has massage/treatment rooms and couples treatment room(s). Services include deep-tissue massages, hot stone massages, Swedish massages and facials. A variety of treatment therapies are provided, including aromatherapy. The spa is equipped with a sauna, a spa tub and a steam room.

The spa is open daily. Guests under 16 years old are not allowed in the spa.

Awards and affiliations

The property is a member of Preferred Hotels & Resorts.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Follows the industry cleaning and disinfection practices of SafeStay (AHLA - USA) and Safe Travels (WTTC - Global)

Social distancing

Protective shields in place at main contact areas
Guest rooms kept vacant for 72 hours between stays
Social distancing measures in place

Safety measures

Gives staff personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks and gloves available
Hand sanitiser provided
Individually wrapped food options available for breakfast, lunch and dinner
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and public transport

  • Free self-parking on site
  • Motorhome/coach/lorry parking (free) on site
  • Valet parking on site (USD 14 per night)
  • Wheelchair-accessible parking available
  • Return airport shuttle (surcharge)

Food and drink

  • Buffet breakfast available for a fee 6 AM–11 AM on weekdays and 7 AM–10:30 AM on weekends: USD 10-21.95 per person
  • 2 restaurants
  • 1 bar
  • Room service available

Things to do

  • 36 holes of golf
  • Fitness centre
  • Full-service spa
  • Golf driving range
  • Outdoor pool
  • Sauna
  • Hot tub

Conveniences

  • ATM/banking services
  • Ballroom
  • Lift
  • Free newspapers in reception
  • Front-desk safe
  • Gift shop/newsstand

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Golf lessons
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Porter
  • Wedding services

Languages spoken

  • Chinese
  • English
  • Spanish

Business services

  • Business centre
  • Conference space (45000 square feet)
  • Meeting rooms

Spa

  • Aromatherapy
  • Body scrubs
  • Body treatments
  • Body wraps
  • Couples treatment room(s)
  • Facials
  • Manicures and pedicures
  • Massage - deep-tissue
  • Massage - hot stone
  • Massage - prenatal
  • Massage - Swedish
  • Massage/treatment rooms
  • Sauna
  • Spa open daily
  • Hot tub
  • Steam room

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathroom (select rooms)
  • Assistive listening devices available
  • In-room accessibility (select rooms)
  • Roll-in shower (select rooms)
  • Wheelchair-accessible parking
  • Wheelchair accessible (may have limitations)

More

  • Smoke-free property
  • TV in lobby

Room amenities

Bedroom

  • Air conditioning
  • Bed sheets
  • Hypo-allergenic bedding
  • Rollaway/extra beds (surcharge)

Bathroom

  • Bathrobes
  • Free toiletries
  • Hairdryer
  • Shower/bathtub combination
  • Towels

Entertainment

  • 42-inch LED TV
  • TV/satellite channels
  • Premium channels

Food and drink

  • Coffee/tea maker
  • Microwave (on request)
  • Minibar
  • Fridge (on request)

Outdoor space

  • Balcony

More

  • Connecting rooms available
  • Desk
  • Free newspapers (weekdays)
  • Iron/ironing board
  • Phone
  • Safe

Similar properties

See similar properties

Policies

Check-in

Check-in from 4:00 PM - midnight
Express check-in

Check-out

Check-out before noon
Express check-out

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets are allowed for an extra charge of USD 40 per pet, per night

Children and extra beds

Children are welcome
Rollaway/extra beds are available for USD 35.0 per day.
Cots (infant beds) are not available

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property:

  • Deposit: USD 50 per night

We have included all charges provided to us by the property.

Optional extras

The following fees and deposits are charged by the property at the time of service, check-in or check-out.

  • Breakfast fee: between USD 10 and USD 21.95 per person (approximately)
  • Valet parking fee: USD 14 per night
  • Pet fee: USD 40 per pet, per night
  • Refrigerator fee: USD 35 per night
  • In-room microwave fee: USD 35 per night
  • Rollaway bed fee: USD 35.0 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and cash
Safety features at this property include a first aid kit

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Guests under 16 years old are not allowed in the spa

Property is also known as

Pacific Palms
Pacific Palms City Of Industry
Pacific Palms Resort
Pacific Palms Resort City Of Industry
Palms Pacific
Palms Pacific Resort
Palms Resort
Pacific Palms Resort La Puente
Pacific Palms La Puente
Resort Pacific Palms Resort La Puente
La Puente Pacific Palms Resort Resort
Resort Pacific Palms Resort
Pacific Palms
Pacific Palms Resort Resort
Pacific Palms Resort La Puente
Pacific Palms Resort Resort La Puente

Frequently asked questions

Overall score and ratings

4.0

Very good

Rating 5 - Excellent. 672 out of 1383 reviews
5 - Excellent 49%
Rating 4 - Good. 364 out of 1383 reviews
4 - Good 26%
Rating 3 - Okay. 165 out of 1383 reviews
3 - Okay 12%
Rating 2 - Poor. 87 out of 1383 reviews
2 - Poor 6%
Rating 1 - Terrible. 95 out of 1383 reviews
1 - Terrible 7%

4.2/5

Cleanliness

4.2/5

Staff & service

4.1/5

Amenities

4.1/5

Property conditions & facilities

4/5 Good

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall it was a good stay. The grounds are pretty and the rooms were large. Everything was rather dated and the old pipes made loud hissing noises when people turned on the water in other rooms - loud enough to wake us both. We tried to walk to the nearby Starbucks but quickly realized it’s not very walkable there - the sidewalks were covered in leaves on the property and the surrounding area was a bit sketchy.
Stayed 2 nights in Aug 2021

1/5 Terrible

Travelled with family and small children
Disliked: Cleanliness, amenities, property conditions & facilities
This hotel is nothing like the online pictures. I arrived to a dirty room, broken tv, poor working air conditioner and zero way to even get a water bottle unless you drive to gas station. Shower was not something I was willing to even bath my child in so we immediately checked back out and left. Do not recommend.
Stayed 1 night in Jul 2021

2/5 Poor

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, amenities
I loved the view but was disappointed with the service provided during the check in process.
Stayed 1 night in Jul 2021

5/5 Excellent

Stayed 1 night in Jul 2021

5/5 Excellent

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love staying here anytime I’m in town. Safe, and close to everything.
Stayed 3 nights in Oct 2020