All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
Rating 10 - Excellent. 522 out of 1000 reviews" "
10 - Excellent
522
Rating 8 - Good. 335 out of 1000 reviews" "
8 - Good
335
Rating 6 - Okay. 75 out of 1000 reviews" "
6 - Okay
75
Rating 4 - Poor. 31 out of 1000 reviews" "
4 - Poor
31
Rating 2 - Terrible. 37 out of 1000 reviews" "
2 - Terrible
37
9.2/10
Cleanliness
9.0/10
Staff & service
8.4/10
Amenities
8.4/10
Property conditions & facilities
8.6/10
Eco-friendliness
Reviews
8/10 Good
Michelle
26 May 2024
Liked: Cleanliness, staff & service
The property could be cleaner, the staff was great
Michelle
Stayed 2 nights in May 2024
Response from Gerald on 27 May 2024
Thank you for your review we appreciate your business we hope to see you again in the near future.
Thank you for your review we appreciate your business we hope to see you again in the near future.
4/10 Poor
Laura
Travelled with family
6 May 2024
Liked: Cleanliness, amenities
Disliked: Staff & service
Waited over an hour for rooms to be ready. Arrived at 3 pm and rooms were not cleaned, waited an hour in the lobby.Front desk staff were very nice and apologetic. Kept checking on rooms readiness. Never experienced this at a Marriott stay.During the night our room was very warm and the air did not appear to be working but we did not complain as we were only there the night. Family had the room adjacent and their air was very cold.
Laura
Stayed 1 night in May 2024
Response from gerald on 7 May 2024
sorry for the inconvenience as a result of your room not being ready upon check in I went ahead and awarded you 15,000 points.
This is a great place to stay if you are going to the MVP arena for a concert! Walking distance to all the places on State street and surrounding. Staff very friendly and would book again should we attend another concert in Albany, NY.
Thanks 😎
Stepanie
Stayed 2 nights in Apr 2024
Response from Geald on 17 Apr 2024
Thank you for your kind words we appreciate the positive review. if you are ever in the Albany area please don't hesitate to visit us.
8/10 Good
Amanda
14 Apr 2024
Liked: Cleanliness
Amanda
Stayed 1 night in Apr 2024
Response from Gerald on 16 Apr 2024
Thank you for your review we appreciate the positive feedback.
2/10 Terrible
Allen
8 Apr 2024
They did not have a room for me
Allen
Stayed 1 night in Apr 2024
Response from Gerald on 8 Apr 2024
Thank you for your review we hope to see you again in the near future.
We enjoyed our stay and we appreciated the location of the hotel being close to our event. We also appreciated the kindness and helpfulness of the hotel staff.
Andrew
Stayed 4 nights in Mar 2024
Response from Gerald on 8 Apr 2024
Thank you for your positive review we hope to see you again soon in the near future.
It is a great hotel, spacious and clean. The staff were exceptional, respectful and friendly. It is very near to the MVP arena. However, there are very limited restaurants walking distance from the hotel.
Kristine
Stayed 1 night in Mar 2024
Response from Gerald on 1 Apr 2024
Thank you for your kind words we hope to see you again in the near future.
8/10 Good
Kellie
Travelled with partner
29 Mar 2024
Other than the no parking available on site the stay has been good.
Kellie
Stayed 1 night in Mar 2024
Response from Gerald on 29 Mar 2024
Thank you for your kind words we hope to see you again in the near future.
The room was super dirty, the carpets. I returned sick
Zuleika
Stayed 4 nights in Feb 2024
Response from Gerald on 4 Mar 2024
your business is very important to us, and we value your feedback. I am sorry that the room cleanliness was substandard during your stay. I will certainly communicate with our housekeeping manager to make sure we remedy this. while we continually strive to train our staff, we will bring your comments to their attention to ensure that no other guests feel the way you did in the future.
Thank you for your review! We are so happy you enjoyed our amenities and your overall stay. We hope to see you again soon!
4/10 Poor
Jean-Eric
16 Feb 2024
Jean-Eric
Stayed 1 night in Feb 2024
Response from Laura on 18 Feb 2024
I sincerely apologize that you had a negative experience here at Fairfield Inn. We set a very high standard for ourselves and are truly sorry to hear we did not meet these standards with our customer service. Thank you for your feedback. We always appreciate the opportunity to improve.
Perfect hotel for seeing a show at MVP Arena, it was a very close walk. Plenty of places to eat and shop within walking distance. Staff was all very friendly and helpful. Breakfast was pretty good- pretty typical of a continental breakfast. Hotel is self was very clean and updated, bed was comfortable and rooms were large.
Jessica
Stayed 1 night in Feb 2024
Response from Gerald on 12 Feb 2024
thank you for your kind words we hope to see you again in the near future.
thank you for taking the time to write a review. we appreciate the kind words and hope to see you again in the near future.
8/10 Good
kathleen
Travelled with family
20 Jan 2024
very old hotel , some plugs didn’t work, etc
kathleen
Stayed 1 night in Jan 2024
Response from Laura R on 20 Jan 2024
Thanks for your feedback. I am sorry you did not enjoy your stay with us. Please know that we take all, feedback into consideration in order to continue to improve our guests experience. We hope you will give us another chance to serve you in the future.
8/10 Good
Christine
Business traveller
11 Jan 2024
Liked: Cleanliness, room comfort
Medium Warm Visit
The room was very cold. The staff was not present. I had to call out to them several times. The free continental breakfast was a great addition.
Christine
Stayed 1 night in Jan 2024
Response from Gerald. on 12 Jan 2024
I sincerely apologize for the inconvenience but appreciate the feedback. if you have any additional questions or concerns, please do not hesitate to contact me.
10/10 Excellent
JAEL
11 Jan 2024
JAEL
Stayed 1 night in Jan 2024
Response from Gerald on 31 Jan 2024
Thank you for your kind words we hope to see you again in the near future.
Talk about friendly staff! Seriously - we were checked in by the absolute nicest lady who just moved up from Virginia. She helped us with tips about parking, to honest recommendations for food. It’s nice to feel welcome when you are staying away from home.
Breakfast far surpassed our expectations. And just like the lady at the desk there was another sweet and helpful lady in the breakfast room. Kudos to this place on their staffing all around! Guy at checkout- rwualy friendly. The room was spacious, bed comfy. Pillow too soft but if that’s the worst I can say than I’m a happy girl!
Tracy
Stayed 1 night in Dec 2023
Response from Gerald B on 3 Jan 2024
Thank you for your feedback and kind words! we hope to see you in Albany soon!
Thank you for taking the time to tell us about your experience at the Fairfield Inn. We look forward to having you come back to visit us and appreciate you taking the time to let us know that you enjoyed the experience at our property.
8/10 Good
Laura
30 Nov 2023
Liked: Amenities
Very nice staff, nice rooms. Great for an overnight stay.
Laura
Stayed 1 night in Nov 2023
Response from Laura R on 4 Dec 2023
Thank you for the wonderful review! We sincerely appreciate the shout out to our staff and will be sure to share your feedback. We hope to see you again soon in Albany!
Thank you for the wonderful review! We sincerely appreciate the shout out to our staff andwill be sure to share your feedback. We hope to see you again soon in Albany!
Friendly staff, clean rooms and easy check-in. Staying for a convention, hotel made it easy.
Victor
Stayed 1 night in Oct 2023
Response from Laura R. on 21 Nov 2023
Thank you for staying with us during your recent trip. We are thrilled to learn how much youenjoyed your time with us. We very much appreciate you staying with us and hope to seeyou again in the future!